Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.
Is Totally Wicked USA legit?
Totally Wicked USA (totallywicked-eliquid.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-09-05.
Often times, it's not the product, but the people providing that product who earn our business. One person did that for me.
My mod came defective. The fire button was "off". It looked like the manufacturers quality control department totally missed it. I called TWEL and (I think her name was) Tiffany, had me send some pictures to show what the issue was. She reviewed them and had another one sent out right away at no charge to me. Her pleasant tone and overall attitude toward the situation made me a full blown advocate for their business.
Been a customer since 2013. December 26, 2013 to be exact. Who doesn’t remember the day they quit smoking?!? Always great customer service and fast shipping. Love the rewards program, too. I’ve never even looked for another company.
Reply from Totally Wicked USA 2019-02-08
Thanks for the review, Karen, and congrats on being tobacco free for over 5 years!
When I researched companies that offer vaping products about a decade ago, I looked for one that offered products that met the highest standards for purity and safety, as well as competitive pricing. Totally Wicked USA met my criteria and continues to do so today. I recommend the company without reservation.
I could not make a online file for you, it took awhile, but after I put order in, it arrived safe n sound. I even got a free juice and a pretty pen! Thank you very much, I will order from you again!!!
The Totally Wicked representative was very helpful. She understood my problem and quickly knew how to remedy it. Totally Wicked is the only place I will shop for electronic cigarettes.
I have been a customer with totally wicked for over 8 years and I used to be able to count on second to none customer service
I no longer feel that is true
I called last week and told the woman that I really needed my order ASAP she promised me she would walk it out to the warehouse to be mailed today (this kind of request is what used to set them apart)
Not only did my item not ship usps priority so I got it within 2 or 3 days
They sent it fed ex ground and did not even print a label until the following day and fed ex takes is the slowest shipping they use
Now today the tracking does not even have a delivery estimation and it’s the 5 th day already
I used to order 100% of my vape gear from them now not so much
Reply from Totally Wicked USA 2019-01-21
Hi Matthew,
Sorry for this error, the order was brought to warehouse after the shipping cut off time. Usually larger orders now go FedEx due to the larger FedEx packaging. Once again we apologize for this delay.
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