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Food, Beverages & Tobacco

Totally Wicked USA

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200 reviews

4.8200 reviews
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About Totally Wicked USA

Data updated
Website
totallywicked-eliquid.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Replies to negative
83% (5/6)
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About this business

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.

Is Totally Wicked USA legit?

Totally Wicked USA (totallywicked-eliquid.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-09-05.

What people say

There was an issue with my order…

There was an issue with my order initially, I contacted support and it was resolved, however my $5 credit was 'eaten' on the first order that didn't go through, so I effectively lost $5. Otherwise, I really like the company and their products, just wish the online experience was a little better.

Reply from Totally Wicked USA 2018-12-12

Hi Michael, Sorry for the error, I have added the $5 of vape reward points back to your account.

I order from Totally Wicked every month…

I order from Totally Wicked every month I love that they always have my product in stock and fast delivery better than going to the stores and being hassled

Reply from Totally Wicked USA 2018-12-11

Thanks for the endorsement, Denise!

THE BEST CUSTOMER SERVICE!

Totally Wicked has some of THE BEST customer service I've ever had the joy of experiencing. I love dealing with TW and look forward to continuing to order from them in the future. Thank you!

Reply from Totally Wicked USA 2018-12-11

Thanks for the kind words, Angela!

overall the product i got is good but I…

overall the product i got is good but I would have to say the flavor is lacking as well as the vape giving a lot of liquid popping (currently not sure if its my fault of doing something wrong or what yet) but i am satisfied thusfar

Reply from Totally Wicked USA 2018-12-11

Hi James, Thanks for the feedback. The power settings may need adjusted to increase the amount of vapor and flavor. If it is too low of a wattage it will have a weak flavor and limited vapor, I would increase it in small segments of 3 watts at a time. If it is turned too high (example 75Watts), it will burn the atomizer. If you still have these troubles, feel free to give us a call at 888-761-9425.

TotallyWicked is Superior...

TotallyWicked is Superior in All Aspects. I was previously a V2 customer for 10 years. After looking at several other companies & regretably buying from 1 of them, TotallyWicked is my hands-down choice in my search for an honest, reliable & 5-Star supplier offering high-quality eliquids. Sales & Customer Service staffs are cheerfully eager to fill one's needs.

Reply from Totally Wicked USA 2018-12-11

Wow! Thanks for the fantastic review, Hank!

Great customer service!

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. Neighbor brought package a few days later. TW sending me return label. Very happy with how I was treated.

Reply from Totally Wicked USA 2018-12-06

Thanks for the feedback! Happy to hear that everything is resolved with your shipment.

Tw is the best for all your needs

Tw is the best for all your needs. Every order for 10+ years now, NOTHING but great service and products. Always there to answer any questions you have. Dont bother looking anywhere else.

Reply from Totally Wicked USA 2018-12-05

Wow! Thanks for the amazing review, Brian!

I ordered on cyber Monday for the…

I ordered on cyber Monday for the deals. I live in the same exact town as the shop I ordered from it only takes two days tops to get it in the mail well by Thursday still no product so I get an email saying it will be there Friday...meaning next day. No it took till Saturday to get here. There explanation was it’s cyber Monday you ordered the mail is crazy. Wrong answer because I received something from Illinois I ordered on Monday (cyber) got it on Thursday. So there’s a small market that’s really close to me that basically sells the same product. They just got me, you just lost me! Lookup my history of money I’ve spent with you. No more!

Reply from Totally Wicked USA 2018-12-03

Hi Tina, I apologize for the delay in the shipment. We labeled the shipment on Monday (after mail pick up time) and it was collected Tuesday lunchtime. I am unsure why the package went to Ybor City before being rerouted back to Bradenton and unfortunately we had no control over that. It is as frustrating for us as it is for our local customers. Again I apologize for the late arrival of the package.

Totally Wicked is number one in my book.

I have been ordering from TW for years now. I can't think of any orders I have placed that weren't stellar in product and speed of delivery. That's why I keep ordering from them and no one else.

Reply from Totally Wicked USA 2018-12-03

Thanks for the kind words, Keith!

Fair prices and fast shipping ...always…

Fair prices and fast shipping ...always a discount code available ...and a generous point system you can use against future purchases....best of all, shipped and sold in USA

Reply from Totally Wicked USA 2018-12-03

Thanks for the endorsement, Joseph!

The best e-cigarette site!

Fast service packaging is of high quality, and web site is easy to navigate. I am very pleased and happy with your services and I recommend you all the time! Thank You!

Reply from Totally Wicked USA 2018-12-03

Thanks for the 5 stars, Barbara!

Several issues with shipment of my…

Several issues with shipment of my order. Missing, late etc... blah, blah, blah. HOWEVER, customer service was excellent! Very, very patient! Went above and beyond to help! Thanks 🤗

Reply from Totally Wicked USA 2018-12-03

Thanks for the feedback, Joseph!

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