Tougher Than Tom (tougherthantom.com) has a 3.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Little post Oder communication until I inquired. Once I did, the response was timely and helpful.
Thank you for sharing your experience, Robert. We’re glad our team was able to respond quickly and provide the help you needed. We really appreciate your patience and the opportunity to assist. Your feedback is important to us and helps us continue improving. Best regards, Tougher Than Tom Customer Care Team
I just need to say a HUGE thank you for this product. I’ve always been a walking mosquito magnet, and after rebuilding my deck with a roof, I realized the only thing standing between me and actually enjoying it was the swarm of mosquitos waiting for me every evening. The “mosquito‑repelling plants” were a total fail. Then I saw TNT in my Facebook feed, did my homework, and decided to try it. WOW. Immediate difference. I now have one in the front and three in the backyard, and I’ve already shared the link with my neighbors so we can all protect the neighborhood together. I also constantly worry about mosquitos biting my dogs and spreading disease — this has taken so much of that stress away. Thank you for creating something that actually works.
Thank you so much, Rachel! We’re thrilled to hear TNT made such a noticeable difference and helped you finally enjoy your new deck without the usual mosquito crowd. It means a lot that you shared it with your neighbors, too. A mosquito-free neighborhood sounds like a pretty great team project. We’re also glad it has given you more peace of mind when it comes to your dogs. We truly appreciate your support and your thoughtful review. Best regards, Tougher Than Tom Customer Care Team
Answered all my questions with precise answers in a timely manner
Thank you, Grant! We’re happy our team could answer your questions clearly and get back to you quickly. We really appreciate your kind review and support! Best regards, Tougher Than Tom Customer Care Team
I have a small NYC garden. My first trap is catching mosquitoes so well that I'm setting another next week so they're going to alternate every 2 week to get more bang for the buck. I'm so pleased with the results, I ordered more bait packs to get through the rest of the summer. Because we're not spraying chemicals, there are lightening bugs this year!!!
Thank you, Mahasin! We’re so happy Mosquito TNT is working well in your garden. It sounds like you’ve got a great little system going, and the lightning bugs making a comeback is a pretty sweet bonus. We really appreciate your support! Best regards, Tougher Than Tom Customer Care Team
Did not work. Bought enough mosquito traps for two houses and put them up. Didn't have any mosquitos in them. Tried twice to contact the company and never got a response. Waste of money. Update: Company said they would reach out and never did. Very disappointed. Definitely don’t trust them. If I could file something for a scam, I would. Update 2.0- Checked spam folder and I have nothing except advertisements from the company. Used your contact us on your website again today 7-26-26 including my phone number. We shall see if anyone reaches out.
Hi Jeremy, We’re sorry to hear this was your experience, especially after buying enough traps for two homes. A few setup and environmental factors can affect how well the traps perform, and we would have liked the chance to go over those with you sooner. Our team will reach out directly to review your previous messages and help with the best next step. **UPDATE:** Dear Jeremy, we reached out to you on June 28 and followed up again on June 30, but we have not received a response. Could you please check your spam or junk folder? You can also reach out to us directly at [email protected] so we can continue helping you. **UPDATE** We’re very sorry for the frustration this caused and for the difficulty you experienced with your purchase. Your order has been reviewed, and a full refund has been processed. There is nothing else you need to do on your end. We apologize again that Mosquito TNT did not work as expected for you, and we appreciate the opportunity to make this right. Best regards, Tougher Than Tom Customer Care Team
Not sure what you need to do to improve your product. I've had your product hanging for 4 going on five days now and not one mosquito in any of the jars I followed the instructions to the tee. I go out to water and I'm attacked from the minute I start! And I have two jars on that side of the house. You would think after 5 days you would see some relief. But I'm not, so this is why I gave you a low rating. For the amount of money I paid I Would expect better results!!
Hi Michael, We’re sorry you haven’t seen the improvement you expected yet. The traps can take up to 14 days to become fully effective, so five days may still be a little early. Placement can also make a big difference, especially around shaded areas, bushes, tall grass, or other spots where mosquitoes tend to gather. Our team will reach out to review your setup and help with the next steps. Best regards, Tougher Than Tom Customer Care Team
My order was damaged in transit. I emailed a picture and received a helpful response same day, my replacement jars are already on their way. Great customer service!
Thank you so much for your kind feedback, Allison! We’re very sorry your order was damaged in transit, but we’re glad our team was able to assist you quickly and arrange the replacement jars. Please don’t hesitate to reach out if you need any help once they arrive. We’re always happy to assist. Best regards, Tougher Than Tom Customer Care Team
I,ve been using the product for two months. I live in North Texas, DFW area. I haven’t seen a reduction in mosquitos and haven’t seen any in the traps. I have caught flies, moths, and some bees. With the high outside temps here, I keep my traps out of direct sunlight to avoid rapid evaporation. I’ve renewed the mix on essentially a two week cycle. I heat my mixing water to the recommended 105-110 degree temp zone before adding it to the mix. I concur with another reviewer that the mix settles out of suspension pretty quickly and I often re-stir the mix but it appears to no avail. Overall it hasn’t worked for me and I won’t be purchasing refills.
Hi R W, We’re sorry Mosquito TNT didn’t deliver the results you were hoping for. It sounds like you were very thorough with the setup, temperature, placement, and refills, so we understand why this has been disappointing. Results can vary depending on breeding areas, weather, and placement. Our team will reach out directly to review your case and see how we can help. Best regards, Tougher Than Tom Customer Care Team
I have only used the TNT mosquito product for a month, but it worked well. Live in Texas on a lake and mosquitoes are a real problem during the summer. So, I ordered some refills to refresh the traps. When the refills arrived, I received 10 bags instead of 12. I replied with this information when they asked for my opinion, and without any additional effort from me, they sent 4 more bags. Excellent Customer service in addition to a great product. They have earned my business.
Thank you so much! We’re thrilled Mosquito TNT is holding its own against those Texas lake mosquitoes, because they definitely don’t play around. We’re also glad our team could quickly make things right with your refill order, no customer service scavenger hunt required. Your support truly means a lot to us, and we’re happy to have earned your business! Best regards, Tougher Than Tom Customer Care Team
After about 4 days I was still seeing mesquitoes around me on the patio. I wrote that it wasn't being very successful for me. I received a return email in about 3 days, telling me I could return the product but it normally takes 10-14 days to get the total effect. It went over the preparing and placement process in more detail than the instructions gave and I kept trying for a while longer. As the 10th day arrived, I noticed a big difference. Didn't see mosquitoes swarming around me and only a few flies and other bugs. It seems to be working great now!
Thanks so much for sharing this, Carole! We’re really glad you stuck with it a little longer and started seeing a difference around day 10. Water temperature and placement can make a big difference, so we appreciate you pointing that out for others too. We hope you’re enjoying your patio with a lot fewer mosquitoes now! Best regards, Tougher Than Tom Customer Care Team
Sent photo and email of my missing part and it was addressed promptly! This product is changing our backyard living thankfully!!
Thank you so much, George! We’re glad our team was able to take care of the missing part quickly. It’s wonderful to hear the product is already making such a difference in how you enjoy your backyard. Please reach out anytime if you need anything else. Best regards, Tougher Than Tom Customer Care Team
These did not work for us. We had mice in our walkout basement. We put the Tougher Than Tom packets at our doors and tried to trap the mice. We caught 4, but knew we had at least another one around that avoided the mouse traps. I called a Pest removal person. He found a hole under a bay window in the front of our home where the mice got in. They traveled under the floor until they got to where the basement ceiling was not finished in the furnace room and came down there. He sealed that up that hole and after 4-6 weeks, no more mice.
Thanks for sharing your experience, DM. We’re sorry the packets didn’t make the difference you were hoping for. It sounds like the hidden entry point was the real issue, and we’re glad the pest professional was able to find and seal it. Most importantly, it’s great to hear you haven’t had any more mice since then. We appreciate you taking the time to share what happened. Best regards, Tougher Than Tom Customer Care Team
The product arrived it just took some time. But here in South Carolina, I set up 3 in my backyard, 1 at my neighbors front yard. It works. Yes I do get some other bugs, but that is great. I work in my garden everyday, and especially at evening hours, and for the past 3 nights, I haven't been bit. It has only been up for 6 days. Can't wait to see after a month. I will be ordering more and give them to neighbors. I've already told folks at work about it. I guess it really depends on where you place it, away from where you hang out.
Thanks so much for sharing this, Caroline! We’re really glad the traps are already making a difference after just six days. It sounds like you found a great setup, and we love that you’re already telling your neighbors and coworkers about it. Please keep us posted on how things continue over the next few weeks! Best regards, Tougher Than Tom Customer Care Team
I ordered three months of bait and got only one month. I notified the company but have not gotten a reply after providing them the order number and a pic of the package. I really wanted this to work, but five days in there isn't a single mosquito in any of the four traps I set. Hopefully I can get a refund without too much delay.
Hi Seth, Your order has been refunded, and a confirmation email has been sent with the details. Mosquito TNT can take up to 14 days to begin showing results, but we understand you preferred not to continue waiting. We appreciate you giving it a try. Best regards, Tougher Than Tom Customer Care Team
Thank you so much for sharing, Amber! We’re very glad to hear the traps are working well for you so far. Please keep us posted on how things continue to go. If you have any questions along the way, we’ll be happy to help. Best regards, Tougher Than Tom Customer Care Team
I am one of those people that if I could be a magnet for mosquitoes and have them zap once they hit me, I would make millions! I had a mosquito zapper in the front and backyard and one of those mosquito contraptions that lures them in and then sucks them down with a fan. They did ok job. But we still saw mosquitoes. Recently, I bought four of the little hanging jars that come in the kit and hung them around our yard with everything else. I wasn’t sure how optimistic I should be about this, but I need to tell everyone that within a week it occurred to me that I had not had one mosquito land on me, which is something that I can’t typically say at this time of year. I had a couple of minor customer service issues/questions and they were handled promptly and effectively! Very happy with the product and this company.
Thank you so much, Ken! It sounds like mosquitoes usually treat you like an all-you-can-eat buffet, so hearing they finally backed off is a pretty big win. We’re also glad our customer care team was able to help quickly. Thank you for giving Mosquito TNT a try and sharing your experience! Best regards, Tougher Than Tom Customer Care Team
A complete waist of money honestly. I had more flies than mosquitoes. I purchased about 100 dollars worth of product. I will say they did offer some money back which was surprising.
Hi James, Thank you for giving our product a try and for sharing your honest feedback. We’re sorry it didn’t perform as expected. Several factors can affect the results, including water temperature during setup, trap placement, direct sunlight, evaporation, and the level of mosquito activity in the surrounding area. We’d be happy to review these details with you and see whether there’s anything we can do to help. We can also assist further with your refund. Please contact our customer care team with your order information so we can take a closer look. Best regards, Tougher Than Tom Customer Care Team
I really wanted it to work but nope, it doesn’t work. I wish i could upload photos so, i could show my arms.
Hi Mine, We’re sorry the product didn’t give you the relief you were hoping for. Results can be affected by factors such as placement, shade, water temperature, evaporation, and nearby mosquito breeding areas. Our customer care team will be reaching out to review your experience and help with the available options. Best regards, Tougher Than Tom Customer Care Team
We had so many mosquitos and they love to bite me !! They hang out by our front door and in our garage. I received the mosquito TNT (comes with 4 jars, hangers & bait). I hung 3 of them immediately. I noticed by the next day mosquitos were gone … seriously I was shocked. There are no mosquitos in the traps, but there are no more mosquitoes flying by my front door & garage. It’s been about 4 days and I have not been bit in my front yard. Amazing !!
Thank you so much, MrsP! We’re thrilled to hear you noticed such a big difference so quickly. Going from getting bitten in your own front yard to enjoying it mosquito-free is exactly the kind of result we love to hear about. We really appreciate you giving Mosquito TNT a try and sharing your experience. Best regards, Tougher Than Tom Customer Care Team
Just a short message to say how much I LOVE your product. The mosquitoes are gone and so are the little gnats (“no seeums” is what we call them.) I don’t know what’s in there, but the formula is amazing. Thank you so much!
Thank you so much, Patricia! We love hearing that the mosquitoes and those sneaky little no-see-ums have packed their bags. We truly appreciate you giving Mosquito TNT a try and taking the time to share your experience. Your message made our day! Best regards, Tougher Than Tom Customer Care Team
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