Tower Loan (towerloan.com) has a 4.8 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
Great professional service, willing to help out people/customers. Extremely attentive, and friendly noble service.
Thank you for taking the time to share your experience. We are glad Tower Loan's professional, attentive, and friendly service met your expectations.
Everyone was very helpful and professional an non-judgmental
We are elated to hear our team was helpful, professional, and non-judgmental. Thank you, Melinda!
Staff is very friendly courteous and willing to help you however they can. Great customer service.
Thank you for taking the time to share your experience. Friendly, courteous service is what we strive for at Tower Loan.
Fast, easy application for acquiring a loan at Tower Loan in Springfield IL. I recommend this company and friendly staff for a personal loan .
We are glad to hear your application experience was fast and easy. We appreciate your recommendation of Tower Loan and our staff.
Very nice people helpful answered all my questions I would recommend them
Thanks for recommending Tower Loan. We are glad our team was helpful and answered all your questions.
Yall treat us with respect
We deeply cherish your kind words. At Tower Loan, treating every customer with respect is our priority. Your feedback means a great deal to us.
Thank you immensely, William. We are glad the staff at Tower Loan was helpful to you.
We greatly appreciate your kind words, Mark. Your experience being helped quickly and warmly means a great deal to us at Tower Loan.
My only complaint is the young man tried to give me more than I asked for. I didn't need that much and wish they would listen to what the customer actually asks for
We greatly appreciate your feedback. At Tower Loan, we prioritize listening to customers' needs. We will address ensuring staff honors requested amounts.
Everyone was helpful, effective, and efficient! The customer service was outstanding. Keep up the great work!!!
Thank you for your review. Your kind words about our staff being friendly, fast, and effective mean a great deal. We will keep up the great work!
Thank you for sharing. Lily and Megan are grateful for your kind recognition. We are glad they consistently deliver amazing service.
Easy ways to make payments online I can set up my loan and basically forget it and I have do businesses and haven’t had any problems before
Thank you, Jerry. We are glad the online payment process works seamlessly for your loans. We appreciate your continued trust in Tower Loan.
I don’t wanna do all of this! But the young lady… did a great job!
Thank you for the kind words. We are pleased the young lady provided professional and knowledgeable service. We look forward to serving you again.
The agent that took care of me was great and had great customer service skills.
We are happy to hear your experience with our agent reflected great customer service. Tower Loan values every customer interaction.
Fast approva, local branch and convenient process
We are honored to hear your experience was fast and convenient. Tower Loan values your trust and looks forward to serving you again.
The Manager Tammi and her team are very helpful. Professional and very considerate of my needs. I highly recommend Tower Loan to anyone that is in need of a little extra cash.. Sincerely Doris.
Thank you for your review, Doris. Tammi and her team's professionalism and consideration reflect what Tower Loan strives to deliver.
We are pleased to hear your experience was handled efficiently. Tower Loan values your time and appreciates your feedback.
The girls are very friendly. Always call to remind you about your payment. They are very good about answering any questions you have. If having trouble they try hard to help you.
Thank you for your wonderful feedback, Marcia. At Tower Loan, friendly service and support for our customers are priorities we take seriously.
Thank you for taking the time to share your experience. Tower Loan is pleased the process was fast and quick for you.
Fast and easy service. People were nice and I was in and out in 15 min
We are pleased to hear your experience at Tower Loan was fast and easy. We value your kind words and look forward to serving you again.
205 reviews matching