True Image US (trueimagetech.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
it took a while until they got in touch but then they replaced the product that did not work in my laptop and sent me new cartridges without charging me that proved to help. my laptop is printing now. so i am happy with my results. it took a little extra time so that is why i did not rate with 5 stars but still they wregood.
Reply from True Image US2026-04-23
Hello Clarisse,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
R
Robert · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Great company
Great company. Postal Service lost my order but replacement product shipped immediately. Customer service could not be any better. Product is of excellent quality and when another is needed, this will be my source. Thanks!
Reply from True Image US2026-04-03
Hello Robert,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
N
Nitin Kumar · 1 review · Experienced 2026-03-25 ·
★★★★★
Excellent customer service
Excellent customer service, got exactly what was promised on time.
Reply from True Image US2026-03-31
Hello Nitin,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
F
Frank Holzel · 4 reviews · Experienced 2026-03-17 ·
★★★★★
Excellent at a fraction of cost of…
Excellent at a fraction of cost of original toner cartridge. First shipment was lost and customer service immediately send replacement.
Reply from True Image US2026-03-18
Hello Frank,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Hello Sharon,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Toner was good. But it prints better from an email than it copies. Don't copy too well. Colors are dull. Still happy with the product and price.
Reply from True Image US2026-03-03
Hello Alisa,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Good prices, reasonable shipping and a great product
Reply from True Image US2026-03-02
Hello Nancy,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
W
William · 22 reviews · Experienced 2026-02-26 ·
★★★★★
HP 962 printer cartridge ploy
i order a HP 962 printer cartridge. It wouldn't sync - True told me i had a HP+1 (4-5 years old) so i need a different True Cartridge - They would not refund my dollars - don't waste your time with a less than reputable company.
Reply from True Image US2026-03-02
Hello William,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
I am very happy with the end result of this purchase/ they kept sending me ink until my hp issue was resolved. Pleasant and friendly . Easy to email and contact. Just took awhile to get the right product.
Reply from True Image US2026-03-02
Hello Nancy,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
T
Tech PLS · 1 review · Experienced 2026-02-20 ·
★★★★★
Fast service
Fast service, excellent product, and amazing prices … Overall, TrueImage provides a much better experience than A*zon!
Reply from True Image US2026-02-24
Dear Customer,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
High Quality Service and Excellent product prices.
Exceptional responsiveness.
Patience, understanding, listening skills and clear communication focused on truly fixing the problem.
Timely follow up by team members.
Reply from True Image US2026-02-19
Hello Dorothy,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
B
B G · 1 review · Experienced 2026-02-17 ·
★★★★★
Excellent customer service experience
I had an issue with one of the ink cartridges being recognized by my printer. I called customer service, the phone was answered by a real person (Eddy), and he was very helpful. Immediately offered me a replacement if we couldn't resolve the issue over the phone. In the meantime, my printer decided to cooperate so no replacement was needed. I was very impressed by the customer service and will definitely buy ink again here.
Reply from True Image US2026-02-19
Dear Customer,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
P
Paul Waithaka · 1 review · Experienced 2026-02-10 ·
★★★★★
Great product quality and dedicated…
Great product quality and dedicated delivery responsiveness. Would recommend for great savings while not compromising on quality.
Reply from True Image US2026-02-19
Hello Paul,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
G
Gene · 1 review · Experienced 2026-02-06 ·
★★★★★
Black 910xl works great in HP 8035
So far only tried a black 910xl cartridge in HP 8035 printer, but it prints great and no issues with compatibility or displaying ink levels correctly.
Reply from True Image US2026-02-10
Hello Gene,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Hello Richard,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
The process was easy and I received my order rather quickly.
Reply from True Image US2026-01-27
Dear Rich,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
N
Norman Schain · 2 reviews · Experienced 2026-01-26 ·
★★★★★
The quality of the printouts is great…
The quality of the printouts is great and the price is right.
Reply from True Image US2026-01-27
Dear Norman,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
T
Tony Placchi · 1 review · Experienced 2025-10-02 ·
★★★★★
the cartridges work great even after HP…
the cartridges work great even after HP updated my printer. thanks so much
Reply from True Image US2026-01-27
Dear Tony,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
C
Chad · 1 review · Experienced 2026-01-26 ·
★★★★★
Worth the money
Printing cartridge came easy to install and is working great.
Reply from True Image US2026-01-27
Dear Chad,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
G
GARY TAYLOR · 1 review · Experienced 2026-01-02 ·
★★★★★
My printer (Brother HL-L3270CDW series)…
My printer (Brother HL-L3270CDW series) needed new ink. I ordered from Amazon. Product appeared not to fit, so I returned it to Amazon. I then ordered from True Image and thought I had the same problem. They responded to my email with complete instructions on how to install. I had no idea replacement cartridges went inside existing drum unit after removal of old cartridge. No such info came from Amazon. Dana Tucker (Cust. service Mgr) was extremely helpful and I now have a working printer with better print quality than when I bought it!
Reply from True Image US2026-01-07
Dear Gary,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
