True Image US (trueimagetech.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
G
Gordon Keh · 1 review · Experienced 2025-12-23 ·
★★★★★
The True Image cartridges work in my…
The True Image cartridges work in my Brother printer without any issues. I will definitely order again.
Reply from True Image US2025-12-31
Dear Gordon,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
J
JE · 3 reviews · Experienced 2025-12-21 ·
★★★★★
Quickly arrived and a quality toner
Reply from True Image US2025-12-29
Dear Customer,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Dear Customer,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
П
Павло Сухацький · 1 review · Experienced 2025-12-23 ·
★★★★★
🔥🔥🔥🔥🔥nice Printer Cartridge👍👍👍
Reply from True Image US2025-12-29
Dear Customer,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
C
Customer · 3 reviews · Experienced 2025-12-23 ·
★★★★★
Great price for great products.
Their prices are always very reasonable. The shipments are very timely. I can always find what I am looking for and need.
Reply from True Image US2025-12-29
Dear Customer,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
B
Bob Baker · 1 review · Experienced 2025-12-18 ·
★★★★★
They seem to be up front with pricing…
They seem to be up front with pricing and service.
Reply from True Image US2025-12-29
Hello Bob,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
K
Karen Bear · 1 review · Experienced 2025-01-01 ·
★★★★★
Fast shipping
The shipping was fast. 3 out of 4 cartridges worked for my HP deskjet. The yellow I couldn't get to work but the others were fine. Great savings.
Reply from True Image US2025-12-29
Hello Karen,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
T
Tom · 1 review · Experienced 2025-10-14 ·
★★★★★
A trusted online retailer
Products were top quality, the prices were competitive, and the service was superior! Recommend!
Reply from True Image US2025-12-29
Hello Tom,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
K
Kevin Fields · 1 review · Experienced 2025-12-23 ·
★★★★★
The price is a real value
The price is a real value. I am looking forward to evaluating how well the printing experience works out. Supplier has been responsive. I ordered with about 20% left in my toner. Best to order 7-10 days ahead if need. Company provided tracking immediately without asking. Still it took longer, about a week to receive. But price is differentiator. I would order again without hesitation.
Reply from True Image US2025-12-29
Hello Kevin,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
D
Darla · 1 review · Experienced 2025-12-04 ·
★★★★★
Finally found a cartridge I can use and…
Finally found a cartridge I can use and doesn't break my bank account. I'm really happy with the product. The cartridges are definitely firmware safe, as I have a HP printer that has blocked numerous other aftermarket cartridges, but not True Images. Colors print bright and legible. Prices are great and prompt shipping. They have a large selection of cartridges to fit your printer. Will definitely purchase from True Image in the future!
Reply from True Image US2025-12-29
Hello Darla,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
I had bad experiences with several substitute toners before I found the True Image product. True Image (TI) toners are as good as BROTHER toners. Considering the better prices of TI toners, TI toners are much better off. Furthermore, TI products offer 2 year warranty and frequent sales discounts. I’m so happy to find TI’s excellent products and the services. I’ll buy TI toners going forward, and have informed my friends about TI products.
Reply from True Image US2025-12-29
Hello Fumiko,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
C
Campos · 1 review · Experienced 2025-12-18 ·
★★★★★
Toner Cartridges- great product!
I ordered toner cartridges for my brother printer. Great product for an unbeatable price! Customer service is also great and very responsive!! Will definitely be buying again!!!
Reply from True Image US2025-12-19
Hello Campos,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
I bought comparable toner cartridges for my laser printer and they worked just as well as the original toner, but cost less expensive. I will definitely be buying from them again.
Reply from True Image US2025-12-17
Hello Tia,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Your website was helpful in verifying compatibility to my original HP model. The order fulfillment was nice and seamless. Followup and delivery tracking was very timely. Lastly, your product provided great value!
Reply from True Image US2025-12-08
Hello Calvin,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Hello Patricia,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Hello Marylou,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
M
Michael Bruce · 1 review · Verified · Experienced 2025-10-05 ·
★★★★★
The magenta ink cartridge doesn't work.
Reply from True Image US2025-11-24
Hello Michael,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Beware! This ink does not work with registered HP printers. You will need to jump through many hoops and be out shipping should you try to get a refund.
Reply from True Image US2025-11-13
Hello Sarah,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Only two of the colors were recognized by the printer. I sent an email to see if they could correct this problem. I have not heard back.
Reply from True Image US2025-10-27
Hello Rodney,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Hello Shweta,
Thank you for your important feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
