Rosabella Supplements

Hi Andrew, Thank you for your review. We came across your concern regarding your order and want to sincerely apologize for the confusion and frustration you’ve experienced. We understand why you feel frustrated, especially if you believe you were charged for items you didn't intend to purchase and haven't yet received the refund you were expecting. Please accept my sincere apologies for the confusion and disappointment this has caused. We never want any customer to feel misled, and I'm sorry that your experience left you with that impression. We want to reassure you that your full refund has been successfully processed on our end. I've also included a screenshot of the refund confirmation as a reference. While refunds typically appear within 5–10 business days, the exact posting time may vary depending on your bank or card issuer. If you still don't see the refund reflected in your account after reviewing the attached confirmation, we recommend contacting your bank directly so they can check the status of the refund. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to make things right. If you have any questions or need further assistance, please don't hesitate to reach out to us at [email protected] or simply reply directly to our email. We're always here and happy to help. – Arianne, Rosabella Customer Escalation Specialist

Hi Jerry, Thank you for taking the time to share your feedback. We're sorry to hear that the additional product offer during checkout was frustrating and did not align with your needs. We appreciate you letting us know about your experience, as feedback like yours helps us identify areas where we can improve the ordering process. Our goal is to make shopping with Rosabella as straightforward and convenient as possible, and we'll be sure to share your comments with our team. Thank you for choosing Rosabella, and if you ever have any questions or need assistance, please don’t hesitate to contact us at [email protected]. We’re always happy to help. – Mylyn, Rosabella Customer Escalation Specialist

Hi Chris, Thank you so much for taking the time to share your experience with Rosabella! We're delighted to hear that your order arrived quickly and that you were pleased with the packaging. It's especially wonderful to know that, as a first-time customer, our shipping updates and communication helped make you feel confident and comfortable throughout the ordering process. Your kind words and support mean a great deal to us, and we're grateful that you chose Rosabella. If you have any questions or need assistance in the future, please don’t hesitate to contact us at [email protected]. We’re always happy to help. – Juniela, Rosabella Customer Escalation Specialist