TVCMALL

Hi Torsten. Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the delay in your delivery. We understand the importance of a smooth and timely shipping process, and we regret any frustration this situation may have caused. We share your concerns about the delivery partner, Yun Express, and we're actively working to address any issues that may arise. Rest assured, your sales manager will assist you promptly and provide a suitable solution. Thank you for bringing these matters to our attention. We look forward to the opportunity to resolve the issue and ensure you have a seamless experience with us in the future. Best regards, Melody

Hi grigoruta, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. Your sales manager will reach out to you shortly to investigate the reasons behind the delay and to discuss a suitable resolution. Please rest assured that we take this feedback seriously and will take the necessary steps to prevent similar incidents in the future. Your insights are invaluable in helping us improve our services. If you have any additional details or concerns you'd like to share, please feel free to contact us at [email protected]. Best regards, Melody

Hi Amy, Thank you for your feedback, and we appreciate your kind words about our products and pricing. We sincerely apologize for any inconvenience caused by the issue with the light-up hats. Your sales manager will reach out to you shortly to understand the situation better and discuss a suitable solution. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Best regards, Melody

Hi Charles, Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We understand the importance of receiving your order promptly. Our records indicate that your order was dispatched via Yunexpress on Oct 15th, and the tracking information suggests that it's currently out for delivery. Rest assured, your sales manager will promptly provide you with the detailed shipping information. If you have any further concerns or require additional assistance, please feel free to reach out to your sales manager directly, or our customer support team at [email protected]. Best regards, Melody

Hi Mariangela, Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience with TVCMALL was seamless, and we truly appreciate your kind words. However, we noticed that you left a 1-star review despite everything going well. We would love to understand more about your experience to ensure we continue providing the best service possible. If there are any specific areas you feel we can improve upon, please don't hesitate to let us know. Feel free to reach out to our customer support team at [email protected] with any additional details or concerns you may have. Best regards, Melody

Hi Shinjiru, Thank you for taking the time to share your positive experience with TVCMALL. We're delighted to know that despite a week in transit, your order reached you in less than 10 days, allowing you to successfully repair your phone. Your recommendation is truly appreciated. We're continually working to improve our shipping times, and your feedback motivates us. If you ever need more parts or assistance, we're here for you. Best regards, Melody

Hi Brian, Thank you for taking the time to share your positive experience with TVCMall! We're thrilled to hear that you're happy with both our service and products. Delivering excellent service and quality products is our top priority, and it's always gratifying to know when we've met your expectations. Looking forward to serving you again with the same level of satisfaction. Best Regards, Melody

Hi Leonard, Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you found our products to be of good quality and appreciated the quick shipping. We understand your concerns about shipping and transaction fees, and we genuinely appreciate your feedback. We are constantly working to provide the best value to our customers, and your input is invaluable in this process. Thank you for choosing TVCMALL. Best Regards, Melody

Hi Serra, Shipping info update: The logistics info of your order has been updated and it is expected to arrive within a week. If you have any questions, please feel free to reach out to us. Hi Serra, We sincerely apologize for any inconvenience you've experienced with our customer service. Upon investigation, it seems there might be a communication gap. I've reached out to your sales manager, but regrettably, she hasn't received your message. To ensure we resolve this issue efficiently, kindly forward your inquiry to [email protected]. We will prioritize your concern and provide a swift resolution. Thank you for your understanding and patience as we work to enhance your experience. Best Regards, Melody

Hi Luigi, We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. Concerning the lost shipment, we want to assure you that we promptly communicated the stock shortage and initiated the refund process on November 7th. The timing of the funds reflecting in your account depends on your bank's processing times. Recognizing the significance of a seamless shopping experience, we are committed to making things right. Please grant us the opportunity to rectify this situation. Your sales manager will be in direct contact with you to discuss the details and work towards a satisfactory resolution. We greatly appreciate your patience and understanding throughout this process. Best Regards, Melody

Hi D Banksey, We sincerely apologize for any inconvenience you've experienced due to communication issues. We value every customer and their feedback, and it's disheartening to hear about your recent experience. We're committed to resolving this matter for you promptly. To do so, we kindly request that you provide us with your order information. This will allow us to look into the situation and ensure that you receive the assistance you need. Please send us the following details via email to [email protected] or reply to the Trustpilot's message: Your Order Number Contact Information (email and phone number) A brief description of your inquiry or concern Rest assured that we take this matter seriously and are dedicated to improving our communication and service. Once again, we apologize for any frustration this situation may have caused. Your satisfaction is of utmost importance to us, and we are committed to making things right. Thank you for your understanding and for choosing TVCMALL. Sincerely, Melody

Hi RALPH , Thank you for sharing your concerns with us. We understand the importance of receiving your order in a timely manner. Upon investigating your order, we found that it was shipped out on September 26th, and it has already reached its destination as of October 3rd and was delivered to local carrier. We recommend checking with neighbors or your local post office in case the delivery was attempted when you were unavailable. If you have any concerns, please don't hesitate to contact us at [email protected], or reach out directly to your sales manager. We are here to assist you and address any issues you may have. Thank you for your support and understanding. Best regards, Melody

Hi Toma, Thank you for taking the time to share your feedback with us. We're delighted to hear that you are satisfied with the other items you purchased from TVCMALL. However, we understand your concerns regarding the protective glass for the Samsung S10+ and S20+. Your feedback has been noted, and your sales manager will be reaching out to you shortly to discuss the issue with the protective glass in more detail. If there is anything else we can do to assist you in the meantime, please do not hesitate to let us know. Best regard, Melody

Hi Amer, Thank you for sharing your feedback with us. Upon reviewing your order, we noted that you did not specify the requirement for "Made in China" labels at the time of placing your order. And your sales manager has promptly responded to your issue and is still waiting for your reply. Please understand that customs policies vary from country to country, and unfortunately, we have limited control over these external factors. However, we take your experience seriously, and we are committed to finding a solution to ensure smoother shipments in the future. If you have any further requirements or questions, please do not hesitate to contact our support team at [email protected] or directly reach out to your sales manager. Thank you for choosing TVCMALL. We value your business and look forward to helping your business thrive. Best regards, Melody

Dear Yoanna, We sincerely apologize for the difficulties you've faced in trying to reach our support team. Your concerns are important to us, and we are committed to resolving them as quickly as possible. To ensure that your issue is addressed promptly, please provide us with your order number and contact details at [email protected]. Our dedicated support team, including your sales representative, will be notified of your case, and we will make every effort to assist you in resolving the issue with your delivery. We understand the frustration you may be experiencing, and we appreciate your patience as we work towards a solution. Rest assured that we take your feedback seriously and will take steps to improve our communication channels to prevent such issues from happening in the future. Thank you for bringing this matter to our attention. We value your business and will do everything we can to ensure your satisfaction. Best regards, Melody

Hi Nicolai, Thank you for taking the time to share your thoughts on your shopping experience with us. We appreciate your feedback and are delighted to hear that you found our prices competitive and our shipping process efficient. We are committed to providing an even better experience for our customers, and we appreciate your patience and understanding as we strive to meet and exceed your expectations. Thank you for choosing TVCMALL, and we look forward to serving you again in the future. Best regards, Melody

Hi Matthew, We sincerely apologize for the delay in receiving your items and the lack of communication regarding your order. Your satisfaction is of utmost importance to us, and we understand your frustration. Our sales manager has been notified of your situation and will be reaching out to you via email to address this issue promptly. She will work diligently to investigate the tracking updates and resolve any challenges that have arisen during the shipping process. If you have any further concerns or questions, please feel free to reach out to our sales manager via email. We are dedicated to resolving this matter to your satisfaction and ensuring that you receive the items you ordered. Thank you for choosing TVCMALL, and we look forward to resolving this issue for you. Best regards, Melody

Hi Bruno, Thank you for your review and for choosing us for your recent purchase. We're delighted to hear that your overall experience was positive. Your satisfaction is our priority. We apologize for any inconvenience you've encountered with the Hubs SD and Micro SD card reader not working as expected. We understand the importance of this feature and we're committed to finding a solution for you. Our team is actively looking into the issue, including any potential driver-related problems. We will work diligently to provide you with the necessary assistance to resolve this matter. Please keep an eye on your email, as we'll be reaching out to guide you through the troubleshooting process or offer an alternative solution. Thank you for appreciating our communication, and we assure you that we're here to help make your experience as smooth as possible. If you have any further questions or concerns, please don't hesitate to let us know. Best Regards, Melody

Hi YACINEFARESHAIRED, We sincerely apologize for the inconvenience you've experienced regarding your order. Your satisfaction is our priority, and we understand your frustration. Please rest assured that we are taking immediate steps to address this. Your sales manager is currently investigating your order status. Regarding your refund request, we understand the urgency and your sales manager will assist you. Thank you for your patience and understanding. We value your trust and are committed to making this right for you. If you have any further questions or concerns, please don't hesitate to reach out. Best Regards, Melody

Hi Michael, Thank you for getting in touch. We've reviewed the logistics details for your package and found that the product was delivered in July. Your sales manager will be reaching out to you regarding this matter. Please make sure to keep an eye on your email. Should you have any additional inquiries, please don't hesitate to reach out. Best Regards, Melody