Garmade.com is an innovative online shopping platform, offering an extensive range of products to meet all your needs. Whether you're looking for the latest electronics, high-quality spare parts, trendy fashion items, stylish home goods, or essential mobile accessories, Garmade has you covered. Our platform, www.garmade.com, is designed to provide a seamless and enjoyable shopping experience with a user-friendly interface and secure payment options.
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Garmade.com (garmade.com) has a 4.4 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-25.
I ordered a replacement phone part on 17th July. It had not arrived by 14th August. I contacted Garmade. Instead of offering to send out a replacement or refund me (which I asked for), they gave me loads of excuses about their delivery partner. It was only when, finally on 24th August, I told them that I would pursue recovery of the payment that suddenly they were able to offer me a replacement or refund! I would never use them again.
EDIT AFTER THEIR REPLY: I do understand that the delivery partner needs time to investigate. However, what Garmade left out of their reply was that they told me what the deadline was for the delivery company to investigate. That deadline came and went. Garmade did not contact me to explain that the parcel was lost or to offer me a refund/replacement. I had to contact them, let them know I would seek a refund via my bank, and only then did they agree to the refund.
Reply from Garmade.com2026-08-29
Hello Emma,
We are very sorry for the inconvenience and frustration caused by this situation.
Your order was processed and dispatched on time from our side. Unfortunately, once a parcel has been handed over to the delivery company, our control over the delivery process is limited.
Whenever a delayed or potentially missing parcel is reported to us, we do our best to work with the delivery company to locate the shipment and resolve the issue as quickly as possible. However, the courier must be given a reasonable amount of time to investigate before a parcel can officially be considered lost. This process can sometimes take a few days, as happened in your case.
We always stand behind our shipments. If a parcel cannot be located or delivered after the investigation period, we will arrange either a replacement or a full refund. We would never expect a customer to pay for an order they have not received.
In your case, the refund has now been fully processed and should already be back with you.
Once again, we sincerely apologise for the inconvenience and appreciate your patience while the matter was being investigated.
Kind regards,
I bought an LCD for my realme 7 pro tht was excatly what I need
Reply from Garmade.com2026-08-19
Thank you so much, Francesca, for your great review! We’re delighted to hear that the LCD for your Realme 7 Pro was exactly what you needed. We really appreciate your support and hope to serve you again in the future!
An item keyboard was defect and replaced with a new one.
Reply from Garmade.com2026-05-16
Hello
Thank you for your feedback. We’re sorry the original keyboard was defective, but we’re glad we could replace it promptly with a new one. We appreciate your patience and hope the replacement is working perfectly for you now.
The product was exactly as described and arrived in good time. This was my first attempt at changing a tablet screen. The tools provided were ok - I'd recommend using an old credit card for removing the old screen as the guitar plectrums provided were quickly damaged. However, my tablet is as good as new. Excellent result!!
Reply from Garmade.com2025-12-12
Hello,
Thank you for your detailed and thoughtful review! We’re really pleased to hear that the product arrived on time, matched the description, and helped you restore your tablet to like-new condition—especially on your first screen replacement attempt 👏
We also appreciate your honest feedback about the tools. Suggestions like using an old credit card are genuinely helpful, and we’ll take your comments into account as we continue to improve our kits.
Thanks again for choosing us and for sharing your experience. Enjoy your “new” tablet! 😊
The battery was wrong size and socket. The screen was too big for my phone about 0,5cm. The plastic parts where ok. So i ended up ruining my phone.
Reply from Garmade.com2025-12-06
Hi! We're very sorry to hear about your experience and truly understand how frustrating this must have been. Receiving incorrect parts — especially for something as important as your phone — is absolutely not the level of service we aim to provide.
Please contact us directly so we can make this right for you. We’ll review your order, arrange the correct components, and discuss a suitable solution for the damage caused. Your satisfaction matters to us, and we want to ensure this is resolved quickly and fairly.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
I bought a screen with a watch case for a Huawei gt2 pro. Everything works perfectly except for a defect with the screws on the back panel. After contacting the people in charge, it was changed and everything is perfect. Everyone is professional at what they do and I would buy from this store again.
Reply from Garmade.com2025-06-29
Hello,
Thank you so much for your feedback! We're glad to hear that everything is now working perfectly with your Huawei GT2 Pro and that the issue with the screws was resolved to your satisfaction. We always strive to provide professional service and support, and it means a lot to know you'd choose to buy from us again. If you ever need anything else, don't hesitate to reach out!
Kind Regards
Garmade Team
ask for a manual in normal print (not the micro print as supplied) and it helped this pensioner to solve the problem encountered.
Thanks for your great service.
They actually acknowledged my email of appreciation for their service. (rarity)
Reply from Garmade.com2025-06-24
Hello,
Thank you so much for your kind review! We're really glad to hear that the manual in standard print made a difference and helped you resolve the issue. It's always our goal to provide support that's accessible to everyone, and your appreciation means a lot to us. We're especially happy to hear that your feedback was acknowledged — it’s great when good service gets recognized! If you ever need anything else, we’re always here to help.
Thanks & Regards
Garmade.com
everything went well!
the support team is great.
they are followed my package from the beginning till the end.
the posting service has failed to deliver my package, but Garmade Support was investigate and managed it very well. I have got my packages successfully. thank you.
Reply from Garmade.com2025-06-03
Hello Andras,
Thank you so much for your kind words and positive review!
We’re truly glad to hear that everything went well in the end and that you received your package successfully. Our support team is always here to help, and it means a lot to know that their efforts made a difference.
If you ever need anything else, we’re just a message away. Thanks again for choosing Garmade!
My husband initially ordered the wrong battery. When we realized the mistake before the order was sent, Garmade quickly cancelled the wrong order and refunded the amount. It was just so nice to hear back quickly from a real person who could solve the issue (making it so we didn't have to deal with the time/annoyance of a return).
Reply from Garmade.com2025-06-03
Hello Jessica,
Thank you for your wonderful review!
We’re so happy we could help sort everything out quickly and save you the hassle of a return. Our team always aims to respond fast and provide real, helpful support—so it’s great to hear that made a difference for you.
If you or your husband need anything else in the future, we’ll be here to help!
Very helpful and detailed with their customer support! Thank you.
Reply from Garmade.com2025-05-23
Hello Daniel,
Thank you so much for your kind words! We're really glad to hear that you found our customer support helpful and detailed. Providing a great experience is always our priority, and it means a lot to know we're meeting that goal. If there's ever anything else you need, we're always here to help!
Kind Regards
At first I had some problems with my order. Garmade "guessed" a faulty postal code baserat on my internet connection (I use a vpn witch makes this metod give the wrong address) and sent my items to a delivery company in a town 200km from me that only deliver localy.
When I discovered this i mailed the support but had some problems explaining that I could not get my items from the delivery company. After some mails they agreed to resend my order and today (2025-05-27) I collected my items and it looks good. So my advise is to dublecheck the address before clicking "order". My experience of Garmade with this went from "not so good" to "satisfied".
Reply from Garmade.com2025-05-28
Hello Anders,
Thank you for taking the time to share your experience and for your honest feedback. We're really glad to hear that your items finally arrived and that everything looks good!
We sincerely apologize for the initial confusion with the address. While we do our best to make the checkout process seamless, relying on auto-filled information from a VPN can sometimes result in errors outside of our control. That said, we're happy we could resolve the issue and get your order to you successfully.
Thank you again for your patience, and also for the helpful advice to future customers—double-checking the address is definitely a good tip!
If there’s anything else we can assist you with, feel free to reach out anytime.
Best regards,
The Garmade Team
Ordered a beautiful pale green with white cherry blossoms flip wallet for my Y9. Great quality and cool 3d look, very satisfied with this product, it also arrived well on time.
Reply from Garmade.com2025-04-28
Hello Talisha Muller,
Thank you so much for your wonderful review! We're thrilled to hear that you love your new flip wallet and that it arrived on time. Your satisfaction means a lot to us, and we hope you continue to enjoy your purchase. If you ever need anything else, we're always here to help!
Thanks & Regards
I recently had a very disappointing experience with Garmade and would not recommend purchasing from them.
I ordered a product that was advertised as an original Xiaomi filter, but what I received was not an original product. The packaging did not mention Xiaomi anywhere, and the product itself did not match the listing. When I contacted their support team, they kept asking for more and more photos and videos instead of addressing the issue directly.
It was clear that they were just stalling rather than providing a real solution. Despite multiple attempts to resolve the matter, they refused to acknowledge the misleading product description or issue a refund. They also appear to be a dropshipping company, as the item was shipped from China while their support team operates in a European time zone, further confirming that they have little control over what they are actually sending to customers.
This entire process wasted a lot of my time, and I found their customer service unhelpful and dismissive. If you are considering buying from Garmade, I strongly advise against it.
Update: After placing here the review, they contacted me and made a refund.
Reply from Garmade.com2025-04-29
Hello Erman Unal
Thank you for your feedback, and we’re truly sorry for your experience. We acknowledge your concerns and are working to improve product listings and support response times. We're glad the issue was ultimately resolved with a refund.
Thanks & Regards
Slow but reliable service. I bought in last year a Zealot S67 speakers and this year a Zealot S49Pro . Good company if you have patient for wait more a month and few days. Worth it.I recommend .
Reply from Garmade.com2025-03-04
Hello Andre
Thank you for your honest feedback! We appreciate your patience and are glad to hear that you find our service reliable and our products worth the wait. We’re always working to improve delivery times while maintaining great quality. Enjoy your Zealot speakers, and we truly appreciate your recommendation! 😊🎶🚀
Hello Micky Mack,
Thank you for your feedback! We're delighted to hear that you had a great experience with our fast delivery. If you ever need anything else, we're here to help. Enjoy your purchase! 😊🚀
Very nice. Order in good time as delivery times aren’t super fast but worth waiting for. Look really pretty around my bookcase in my breakfast room, dispelling some of the winter gloom. Quite chunky slices, a good match for an actual orange slice. Very happy with them.
Reply from Garmade.com2025-02-04
Hello Joanna
Thank you for your wonderful review! We're delighted to hear that you love the orange slice lights and that they add a cozy touch to your breakfast room. We appreciate your patience with the delivery time and are glad you feel they were worth the wait. Enjoy the warm glow, and thank you for choosing us! 😊🍊✨
Thanks & Regards
Garmade Team
Bought for my Google Pixel 7 new cameras and everything is fine so far (abour 3 months of using).
Reply from Garmade.com2025-01-28
Hello Liudas Liaudanskis
Thank you for your feedback! We're thrilled to hear that the new cameras for your Google Pixel 7 are working perfectly and that you're satisfied after 3 months of use. If you ever have any questions or need assistance, feel free to reach out. Enjoy capturing great moments with your Pixel! 😊
Thanks & Regards
Garmade Team
I ordered two items with delivery time 12-14 working days and they never arrived. When i asked where my order was they said they didn’t know where it was nor when it would be delivered. After 2 months from the order date the company finally found out the product was probably in another country and offered for a refund, but I had already processed a chargeback. Unreliable
Reply from Garmade.com2025-01-30
Dear Tinakyr,
We sincerely apologize for the experience you had with your order. We understand how frustrating it must have been to wait longer than expected, and we regret that we were unable to provide a timely resolution.
Our team continuously works with our shipping partners to improve tracking accuracy and delivery reliability, but unfortunately, unforeseen logistics issues can sometimes occur. While we did offer a refund once we identified the issue, we completely understand your decision to process a chargeback given the circumstances.
We truly appreciate your feedback, as it helps us refine our processes to prevent similar situations in the future. If there's anything else we can do to make this right, please feel free to reach out to us directly.
Best regards,
Garmade Team
I received the wrong case and wrote here my case. I ordered the Surface Pro 8 model and I received the 11 one. I wrote here sharing my experience. Garmade contacted me and after confirming the issue they have shipped me the new one. Many thanks for this amazing customer services. Outstanding professionalism!!
Reply from Garmade.com2025-01-18
Dear Luisa Puerto,
Thank you so much for sharing your experience with us! We sincerely apologize for the initial mix-up with your order but are delighted to hear that our team could resolve the issue quickly and to your satisfaction.
At Garmade, we pride ourselves on providing exceptional customer service and ensuring that every customer is taken care of. Your kind words mean the world to us and motivate us to keep delivering the best experience possible.
If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Garmade!
Best regards,
The Garmade Team
Dear Andrew Kocherga,
Thank you for your feedback! We're glad to hear everything is okay and that you're satisfied with your experience.
At Garmade, we strive to ensure our customers are happy and well taken care of. If there's anything else you need or if we can assist you further, don't hesitate to reach out.
Thank you for choosing Garmade!
Best regards,
The Garmade Team
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