Five weeks, no delivery, endless excuses
I ordered a replacement phone part on 17th July. It had not arrived by 14th August. I contacted Garmade. Instead of offering to send out a replacement or refund me (which I asked for), they gave me loads of excuses about their delivery partner. It was only when, finally on 24th August, I told them that I would pursue recovery of the payment that suddenly they were able to offer me a replacement or refund! I would never use them again. EDIT AFTER THEIR REPLY: I do understand that the delivery partner needs time to investigate. However, what Garmade left out of their reply was that they told me what the deadline was for the delivery company to investigate. That deadline came and went. Garmade did not contact me to explain that the parcel was lost or to offer me a refund/replacement. I had to contact them, let them know I would seek a refund via my bank, and only then did they agree to the refund.