Twiddy & Company (twiddy.com) has a 2.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-11.
Very responsive to questions and rental was pretty accurately represented in advertising literature.
Thank you for your review, Jerry! We're happy to hear you had such a wonderful stay. We look forward to hosting your next Outer Banks vacation!
WELL OUR TRIP TO OBX WAS FULLY PLANNED THRU TWIDDY....UNTIL THEY TOLD US 4 DAYS BEFORE OUR CHECKIN THAT OUR HOUSE DIDNT PASS CO INSPECTION! WHAT HAPPENED NEXT? IDK U TELL US...BECAUSE WE R SCRAMBLING TO FIND A VACATION SPOT TO ACCOMMODATE 23 PEOPLE THAT TWIDDY LEFT HANGING! ANYONE KNOW OF ANY AVAILABLE PROPERTIES WE COULD LOOK INTO? IF YES, CONTACT ME DIRECTLY BECAUSE TWIDDY IS USELESS!
After having an amazing visit last year we booked again for this year... went from the highest high to the lowest low. House was dirty when we arrived. surfaces were sticky, even the tv remote was gross. Sticky handprints all over the windows. Vents and ceiling fans had dust literally hanging off them. Shower curtains were moldy. Washer was moldy AND stunk horribly. We spent our first hour there cleaning the "clean" house. Then we get the wonderful surprise that NEITHER refrigerator was working properly. Lost over $100 in groceries. Called the emergency number that night and was told someone would call by 9am. At noon when I finally called Twiddy, they said they would send someone out. The fix was to bring us bags of ice for coolers and they scraped up a dorm fridge. We then waited another 3 hours for a cleaning crew to come out and re-clean the house and change out the moldy shower curtains. They were there for 45 minutes, took a good shower curtain down, and left the moldy ones in. Wiped down the table and counters (after we did it the night before), and left. Had to go back into the office to get new shower liners ourselves on our next trip back off the beach to feed our group of 13 because we no longer had the capability to store groceries and eat at the house. We ended up having to buy an extra large cooler from Harris Teeter (not the cheapest place to get those) to store some food, use one broken fridge an ice box by putting bowls of ice in it to keep it somewhat cool. Half way through the week they bring another smaller new fridge and put it on the bottom floor to give us something, which effectively cut out being to use the pool table that we look forward to every year. All in all an exceptionally poor experience. But Twiddy was gracious enough to provide a $250 refund to compensate for our inconvenience. Been traveling to OBX for years, and this past experience has made it abundantly clear that there is no reason to consider booking with Twiddy again, nor consider as a property management company for my vacation home when we purchase. Thank you for making my decision to book elsewhere for next year that much easier.
We recently rented the Mark Twain house in Corrola with Twiddy Realty. The cost of the house is $24,000 for the week. It was an absolutely disgustingly filthy, dog poop on the pool deck, windows, porches and doors covered in dead bugs, spider webs, and dirt. The outside of the house needs a complete overhaul and the boardwalk going out to the beach is downright dangerous with broken boards, boards sticking straight up, and warped boards. The inside of the house is spacious, but filthy. There are water leaks, cracked ceilings, wire hanging out, dishwashers that don't drain, bugs and spiders everywhere( we had to fumagate ourselves). Several toilets where leaking water, several tubs and showers did not drain, and we had to get them to bring us new shower curtains because they where all moldy. Wifi was not working, air conditioner was at 75 and had to have Twiddy come out and turn it down. For a house that you are paying $24,000 a week for, none of these things should be present. The house easily needs $100,000 worth of repairs! Don't waste your money, clearly the owners are not by not keeping the upkeep on this house. The pictures on Twiddy are very misleading. Rent someplace else!
House was not properly cleaned . Pretzels and chips under beds. Vacuum was a piece of junk. No broom available to sweep with with. Sticky stuff on the floor. Very disappointed.
We rented a house with Twiddy this month (October 2020) Summer Lovin’. What a beautiful house nicely decorated, I would like the name of the decorator. We had a wonderful week, we felt right at home, we will rent Summer Lovin’ again. The only thing that bothered us a little bit was a toilet seat that was broken in the master bedroom and one leaking on the second floor. The cleaning crew should of reported it and had it fixed. Instead of us calling for repair and have to wait around for repair guys. The house should be in tip top shape before the next Guest arrive. Other then that it was wonderful, like our first time 3 years ago. We love Duck 🦆
The check in experience is really easy! Suggest that all arriving guest be contacted as soon as housekeeping is through so you can check in sooner!
Steer clear of Twiddy and Co and especially Pelican's Nest. This company no longer provides the professional service they once provided. We have rented the same house, Pelican's Nest, several times for the past ten years or so. Our rental last July was a disaster. When we arrived, the A/C wasn't working and the temperature was 90 degrees on the third floor where the kitchen, dining and living rooms are located. We had to call Twiddy several times over a period of four days and of course, they never answer, one must leave a message for them to call back. They returned my calls during mealtime or when we were at the beach or pool. There were HVAC men coming in and out of our house for 4 days during the COVID-19 pandemic! We lived with 90 degree temperatures on the third floor for four of our seven days before they finally installed a new unit. The fourth day there were HVAC men going in and out of our house nearly all day long during the pandemic. This debacle completely disrupted our right to quiet enjoyment of the property. I had to be inside the house each time a repair person came to the house and the entire time the day the A/C was replaced. The cost of this rental was over $13,000. and Twiddy offered us $500. for our inconvenience.
Twiddy is an excellent, responsive realtor/rental agent. We have rented from them over the years and have always had an excellent experience.
So absolutely unhappy with Twiddy. I had a Sunday to Sunday rental contract with the for 9 bedroom house for 4 people because I needed an.elevator. Immediately after we got into the house I contacted them due to the filthy environment in which I was in .. house name..Sunrise Symphony. Due to my fathers funeral the day before I did not want them coming in the house and disturbing my mother. I requested.they clean the outside property. I spent a day of vacation wiping down inside and squirting trash off decks. My only request to Twiddy was to remove the beach chair, umbrella in bushes and take care of trash around the perimeter of the house. It took until Thursday for some to be done. The man who came to take care of this threw garbage on the side of house. LOVELY!! Bugs and ants all over inside house. I have been going to the Outer Banks since the 1990s this is my first and my last time renting from Twiddy.
Just wrapped up a tough week at Hooked on Duck. So, many issues. Several property management. Some property owners? 1st week of fall with cooler temps, so perfect weather for opening the house. Turn off the A/C. But almost every screen door was broken and unusable in the house. Slider not working at all and screens with many ripped screens. Empty propane tank. Beach chairs rusty and almost unusable. Clogged drains and leaky sinks in several rooms. Fought with the toilets throughout the week that wanted to run continuously. Property had trash all over. This was a very expensive rental. I've been renting from Corova to Hatteras for 30 years. This was the first property experience with MANY issues.
We stayed at Porpoise Watch in Corolla. Looking at the pictures the house looks absolutely beautiful and everything looked clean. However upon arrival the first day I saw a huge cockroach running across the kitchen floor. Later that night we were sitting out on the deck and we seen a couple more crawling around on the deck. I called Twiddy and they did send pesticide control out and they sprayed the next day. I then found crickets on the second floor. We must have killed about 15 of them in the middle room where my husband and I were staying. I called Twiddy again and pesticide came out and sprayed but we continued to find them the rest of the week. When we arrived home I looked up reviews and there was a review for this exact house back in early August saying something about crickets and they were still not taken care of. There obviously must be a nest in the house on the second floor, probably in the bedroom, it was disgusting. They were actually hopping on the bed like little frogs. Needless to say it was not a very relaxing vacation because I was waking in the middle of the night turning the light on to see if I found more. I could actually hear the chirping in the middle of the night when I was sleeping. I had to keep our suitcases and bags closed because I was afraid of taking something home with me. The house was not clean and I see people coming in cleaning these houses and they are gone within a couple of hours. So Obviously they are not doing thorough cleaning. . The kitchen was not stocked with any good pans or bowls. I think the pictures that you view when trying to pick a rental have all been taken when the house was brand new years ago. One of the cleaners told me that they only have a little over an hour to get in and out of these houses. I don’t know if that’s true all’s I do know is Twiddy needs to keep a better watch on these houses to know what is going on. Of course they didn’t let me know that people had already called about a bug problem in August and they said they would see what they can do about the crickets. I guarantee those crickets are still in the house today and will be weeks from now.
Truly saddened to be writing this review but feel it is so necessary. From the minute we arrived at our rental Ponytails Carolla this week, it was a mess. We were so excited about this trip and although we had to make the best of our week with wonderful friends; we will not be recommending their rental company to anyone. We literally walked into over 20 issues throughout the property that should have never had the house opened to us if it wasn't rent worthy. Let start with the Pool which of course was one of the reasons we rented this home, the last family must have brought a dog because the pool was BEING(IN PROCESS) repaired for a rip liner and being refilled with freezing water from the hose. We made due.. but were very disappointed of course.(not their fault but basically all we got was sorry..." I would be angry too" but did not offer a change or resolve. In the house we found.. Stove doesn't light, two of four bar stools used for sitting at the breakfast bar broken and unusable (one my husband found by almost hitting the floor.. two broken coffee pots, broken blender, cabinet door front laminates falling off, dirty sinks, Master Advertized Soaking tub with removed Plug to force to make unusable, Trash in closets, filthy pool bar area covered in trash from other tenants,Never cleaned under living room area as the where cashew nuts all over the living room couch area and floors as well as under couches, broken outdoor deck chairs and baby gates left scattered all over font top floor deck! This was from a quick walk through. By Day 2 our guests found most of the shower sliding doors only were stuck, windows when tried to open for listening to the ocean and cross breeze almost fell out of the house(we closed quickly) 2nd floor! lights don't work all over the house, sinks don't drain, open broken switches, on and on and on.. We were so sad.. Our party did contact Twiddy shortly after arrival and I was very nice about the Pool and Major issues explaining although highly disappointed, I just would appreciate things addressed asap or we find a resolve.. they brought me 2 twenty dollar coffee pots and called it a Day. The Maintenance person when arrived and I tried to talk to him about some of the issues stated and I QUOTE!!!!! "Are you the Owner? Then your not out anything! I was authorized for coffee pots. This is end of season and that's part of that." Amazingly we actually thought customer service respect was important! Our group have dhours of time to release the house, it was far from used wisely. Deborah and John Rezak as well as the rest of our party!efinitely discovered this is not their policy. We rented home from another company for next year with finger crossed! Twiddy and The Home Owner would highly benefit from a STRONG CHECK THOUGH OF THIS PROPERTY! Maybe possibly start with a before we let a renter in check and repair list..they had 6
House was very clean for a rental property. Twiddy does an excellent job with cleaning, by far the best that I've experienced in OBX. Thanks Twiddy!! I will rent their properties in future!
6 days before we were to arrive for our vacation at Windune in Duck, rented thru Twiddy, we were called and told the owner had decided to do maintenance on the house and our vacation rental was now unavailable. We were offered completely unacceptable alternatives. After visiting the Outer Banks for 28 years we finally found a disreputable realtor. Buyer beware if you deal with Twiddy!
We rented Tangled Up in Blue and to say the house was disgusting was an understatement. There was dust everywhere, I would venture to say no one has ever cleaned the ceiling fans in the house. None of the bathrooms had been cleaned. There were dead bugs in every window. There were fingernail clippings on the floor behind the night stand. It looked like the only thing that was done was the bed linens were changed. The house listed a "game room" however, all the pool cues were broken without chalk. The extra refrigerator in the basement was broken. The outdoor grill was broken and wouldn't heat up or stay lit. This was our first time renting with Twiddy and it will most likely be our last time. Comforters had stains, blinds were broken in several rooms, curtains had stains, mold and mildew in bathrooms. I would not recommend this house to anyone without an update and/or proof of a floor to ceiling cleaning on the entire house. We called as soon as we got in the house and they did send another crew (Sea Glass) who were fabulous, however since we were already in, they were limited with what they could do. Also, the pictures posted on the website are outdated, along with the house.
Pine Island- Compass Rose. We walked in to a weird smell on the bottom floor (we later took the huge rug outside and the smell was gone). Turned on all the lights and a new smell appeared, like something burning. We found a hat on fire inside of one of the light sconces on the top floor! We could have walked to the beach and returned to a vacation home in flames. @twiddyobx sent a wine & cheese basket to apologize but 4 days in still refuses to come fix the rest of the house. There are nails sticking out of my headboard which I wrap in a washcloth while we sleep. We bought a drain snake so that I could finally shower indoors after I pulled about a years worth of other people's hair out of my shower drain (where there is also mold on the shower curtain liner). They claim they're cleaning extra because of covid but the air filter is so disgusting I doubt it's been changed since we stayed here 2 years ago. The missing crib was delivered the day we arrived after our first complaint, and a cleaning lady came day 3 to scrub some mold from a shower but didn't have the tools to clean the clogged drain. Twiddy sent a headboard for another room that the last renters requested so congrats to whoever stays here next week! We changed the air filter for you and put the rug that smells like cat pee on the back deck!
When we arrived at the home, the house was appallingly dirty. I think that the bathroom showers, toilets and sinks had been wiped down. And maybe the kitchen counters and sink. Other than that, the entire rest of the house was untouched. The house was clearly not vacuumed as there were crumbs/ chunks of food all over the living room floor/kitchen floor and there was sand throughout the house. If it wasn’t vacuumed, clearly it wasn’t mopped either. There were piles of hair and dirt on the bathroom floors next to the toilets. There wasn’t one piece of sit-down furniture that was not horribly stained. My brother tried to nap and woke up with ants crawling on him- we opened the couch cushions to find crackers, and who knows what else all inside of the couch. The tables all had crumbs and sticky stuff all over them. There were blood stains on one of the pillows and the beds has crumbs and hair in them. The original vacuum supplied in the home did not work and the people there before us didn’t take out the trash so when we contacted twiddy they sent someone who asked my brother in law to just “put it by the side of road” for them. The doors in the bedroom and the living area had large leaks when it rained.. The floor is rotting in those areas and we had puddles in the home. The walls had who knows what smeared on them- looked like blood? It was awful. My sister and I spent the first TWO hours of our vacation cleaning. Without a doubt, we left that home cleaner than we arrived. Feeling uncomfortable your entire vacation because the home you rented is so dirty is not what we imagined. Needless to say, this was frustrating to begin with but, during a pandemic? I was shocked that the home was not clean, especially after the information twiddy sent out about their precautions for Covid-19.
A place for a wonderful vacation, Twiddy is incredibly the best realtor! 100% highly recommended.
Thank you so much, Kert! We are so glad you had a wonderful vacation and can't wait to have you back soon. We absolutely love our awesome guests.
DON'T RENT SEA BLESSINGS ON THE 4X4 OBX BEACH Stayed 18-25 July 2020. I am not one to complain about things unnecessarily but this house is in desperate need of a good cleaning and it's deck poses many safety issues, especially for renters with young kids (which was us). -we pulled dirty pans and kitchen utensil out of drawers and cupboards -many of the light/electric sockets didn't work -rusty nails coming out of the deck made it dangerous to walk on -deck spindles were not nailed in properly and created a falling hazard for young kids -picnic table is so unstable and is a nail and splinter hazard, just needs to be thrown away -3 of the 4 plastic Adirondack deck chairs had cracks in them and felt like they were going to break when you sat in them (looks like they tried to glue them back together, unsuccessfully, at one point) -vacuum cleaner not emptied out -house blankets had dog hair on them -dog hair clumps in corners of rooms, under beds -downstairs storage room is moldy -grill is the charcoal picnic area kind (tiny) and that was not made clear beforehand (we were not told to bring charcoal). Created a lot of heartache having to cook for everyone on a tiny 'grill' -dishwasher has obviously had never been cleaned. I swiped paper towel after paper towel on the bottom and they were covered in that black dirt/grime that is created when, surprise, surprise, you never clean the dishwasher! Don't recommend. Beach was of course great, just find another house to stay in.
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