Twiddy & Company

Don't rent Poseidon of Whalehead J10899

Recently rented Poseidon of Whalehead J10899 with a group of 22. The only good thing I can say about this expensive property is that it is directly on the beach. Beautiful spot, nice decks, horrible house. When we arrived bagged trash (4 bags?) was out in front of house on street. I guess it was from the previous tenants or cleaning crew? In any event it wasn't pleasant to drive up to our $23,000 rental and see trash. The pictures of the Poseidon on the Twiddy site are deceiving in that they are old, some furniture pictured wasn't in house, hot tub in a different place than picture shows, outdoor wetbar non existent, indoor furniture needs updating. Twiddy, please update your house photos so prospective renters can see exactly what they are getting for their money which isn't much besides ocean front! House was not clean let alone covid clean. Front of stainless fridge and dishwashers were very streaky - looked like they hadn't been cleaned and if they were it was just a poor job. Home was dusty, dirty, bathroom mirrors streaky, molding where tile floor met dining area floor broken, furniture is old, rugs are gross, not a steak knife to be had, old double toaster - one side didn't work, 2nd floor washer/dryer doesn't work well, disgusting outdoor grill - God only knows when it was cleaned prior to our arrival - just disgusting. Beach chairs old and rusty. Ripped screen on lower level flapping in the breeze, pieces of discarded trash from previous renters around the outside of back of house, bottom level - very musty and moldy, dirty, mice, a cockroach, horrible king bed mattress. Two stars for oceanfront. That's it. Would like to think that more pride would be taken by your cleaning crew and owners of this home. But I guess if you continue to get the $23,000/week with all of the above, why bother.

Poor turnover eventually made right by Twiddy office employees

Although the rental home had not been cleaned properly (vomit in one bedroom, bathrooms with soap on the showers, residue in toilets, dining room table dirty, hair brush in pantry, toothpaste residue in sink, large amounts of sand on the carpet), Twiddy employees sent out a crew to clean the carpet and make amends for the poor turnover. Unfortunately the cleaning crew was not in PPV so we had to leave the home during the cleaning and wait additional time before entering the home safely. We understand a small fee will be reimbursed to us for the inconvenience. We were not cleared to enter the home until 4:30 PM so it should have been cleaned and inspected properly.

2 Twiddy Homes

After the pandemic ended our summer travel plans, we decided to follow the path many other Americans took and rent a house. This was our first time staying in OBX and renting any sort of house. Research took me to Twiddy and while I was nervous, everything faded away when we stepped into our home for the week. We stayed at Amaze of Grace and loved every minute. The Corolla neighborhood was quiet and secluded and the exact opposite of where we live in nyc. The house was lovely..a little older and could use some new furniture but we just loved the space and the proximity to the beach. It was very clean and comfortable and the kids had the time of their lives. At the end of the week, we just couldn’t bring ourselves to leave. We reached out to Twiddy to see if there were any last minute rentals. There was 1! Totally out of our price range..oceanfront in KDH. Considering we were only using 5 of the 7 bedrooms in Corolla, the 10 bedrooms this house was offering was way more than we needed...but we really didn’t want to go home. Twiddy brokered a deal for us at less than 50% off and we were able to extend our trip another week. Totally living a dream now. In the 2 weeks here, our only issue was a low bbq propane tank (1st world problems I know), Twiddy had that remedied within an hour. Communication from start to finish has been prompt and beyond courteous. When the owner approved our offer for the 2nd house, I felt like the agents at twiddy were as excited as we were! Twiddy not only salvaged our summer but helped us make it one for the books!

very nice service .

Rent from Twiddy every year

Rent from Twiddy every year with no problems. Great communication and very fast response times. They are the experts in the OBX

I don’t even want to give this rental…Vacation ruined

I don’t even want to give this rental company one star for the service they didn’t give us. We rented Margaritaville J20934 and were basically baited and switched. The house was so completed dilapidated and in horrible disrepair. The refrigerator was broken upon move in, screens were ripped, house was dirty beach chairs were rusted and unusable, hot tub that was promised was not usable. We saved for our vacation and got a horrible house. When we called the rental company to address the unacceptable issues, the only thing they said was that they were so sorry, but there was nothing they could do. Do not rent Margaritaville and do not rent through Twiddy rental company.

We stayed at Monarch by the Sea on the…

Twiddy has always maintained its reputation as reliable and easy to work with. I book everything online and know our house is ready when we get there. Houses we stay in are always clean and if we ever have to call they are courteous and prompt. Love going through them!! We stayed at Monarch by the Sea on the 4x4 beach and the house was perfect! The homeowners left lots of extras that we would have never thought of!! Very clean and spacious, pictures do not do it justice. I do wish they had a bigger grill or even propane grill. We actually went and bought another charcoal grill and we left it there for new guests to use as well:) we loved it here, the horses were out everyday and a short walk down the nice walkway.

Responsive to issues

We ran into a few issues with our rental property this week. One was simple- the keyless entry had malfunctioned. We called, spoke to someone within seconds and they sent someone to fix the problem within an hour or so. It needed to be replaced- the gentleman- I believe his name was Cade left us a note that he would be back to replace the keyless entry system. And sure enough he came back and finished the job. The second issue was that the 3rd floor AC unit stopped working on the 5th day. Noticed this at night and it was cool enough to wait until the next day. When we called, I spoke to an operator right away. They asked a few general questions and sent someone out as soon as they could- it happened to be Cade again. He looked into the problem, realized he couldn’t fix the problem and called a HVAC vendor - which we never saw but assume they serviced the AC unit for the next renters. My wife received a text from Twiddy- this was after they left a voicemail- we couldn’t answer when they called- telling us to try a few more things, which didn’t work. It was getting pretty warm on the third floor so they offered to bring fans and window AC units to help until the HVAC vendor could get there. The units didn’t work very well but both my wife and I were very pleased with Twiddy’s response to the situation. They seemed genuinely concerned about us and did what they they could do in this situation. I would definitely recommend Twiddy. We used them last year as well and had zero problems with the property we rented last year.

We arrived for and paid for "early…

We arrived for and paid for "early check-in." Unfortunately, we were not aware of the traffic that occurs in the area so while we were there early, we didn't actually make it to the house until regular check-in time. After talking with the staff, they offered to extend an early check-in for the following year at no additional charge. We appreciated this and are looking forward to returning in 43 days!

I want to ditto the previous two…

I want to ditto the previous two reviews. Prior to arrival it took Twiddy 48 hours to respond to any email or text because you can't call them - only leave messages. We paid for early arrival and when we arrived the pool was not ready and the hot tub was absolutely disgusting. The stove did not work and was dirty, nor did the first floor AC unit work. It took 3 days for issues to be resolved. In meantime, it was raining for 2-3 days and the 3 window ac units held in by PAINTERS TAPE were leaking all over the floor and down the wall. We had to put towels down repeatedly. Also rain coming in the sliding glass door in bedroom. They never did anything about this. We have rented beach houses before and never even remotely had any experience like this. I would NEVER EVER rent from TWIDDY again...

This is probably the worst run rental…

This is probably the worst run rental realtor I have every experienced. We rented a house, on the beach, 10k for the week. Arrive, there are window air conditioners in the windows because the main units are not working. The house is 80 degrees, the theatre room is 85 degrees and unusable, 2 of the 5 bedrooms are in excess of 80 degrees and unusable. Yesterday, 2 guys show up to remove the window units (we are in COVID and have CHILDREN IN THE HOUSE, they enter without MASKS!!) and claim the main units have been repaired, they have not, we sent them packing. For 2.5 days we have been trying to get someone from TWIDDY REAL ESTATE to return our calls, 3 text messages, 2 actual voice calls for a manager, zero response from anyone. We staying at Ohana Cabana and can assure you that if you are planning on staying in Duck, 1. don't stay here and 2. FOR SURE DON'T USE TWIDDY!!!!. We've rented beach houses for years, this is positively the absolute worst experience ever. Today is day 3, still no functioning AC....ridiculous.

They deserve the Wall of Shame

They deserve the Wall of Shame for how they treated guests during Covid. Will never use again. Have trusted them for over 20 years. No more. Don’t use them. When the going gets tough, they screw everyone.

It's an excellent platform

Twiddy UNBELIEVABLE POOR CUSTOMER SERVICE? GREEDY

Twiddy is refusing to change their cancellation policy for upcoming rentals in OBX, despite being in midst of a panendemic. Both my husband and I have been placed on furlough with NO inclome for the last 4 weeks. Sill Twiddy is forcing us to pay IN FULL for a vacation that we cannot use. We were forced to use our PTO (paid time off) for the first two weeks we were not able to work due to COVID, so now we don't even have the option of using the rental. We're all taking a financial hit; it looks like Twiddy is willing to risk the spread of a highly contagious disease in order for them to stay as solvent as possible during a time of crisis. I'm entirely willing to take a gift certificate for a future rental, pay a cancellation fee; but they are insisting that unless they can re rent it, we are "stuck" with the rental for May 16th, the first week the outer banks is reopened. Bottom line is their dollar I guess. How sad. Love the disclaimer that they can't promise that we won't contract the virus during our stay in their rental. This is ridiculus. I had a rental scheduled thru VRBO earlier in this covid crisis/ they gave me a FULL REFUND./ Guess who I will be renting from in the future.

Cant recommend Twiddy enough

Cant recommend Twiddy enough! Especially Stacy Chisholm and Pam Geyer! Stacy is amazing with event rentals. I have had an amazing experience with the Twiddy team despite Covid 19 and will be booking a future vacation with them!

Wonderful place for a vacation and…

Wonderful place for a vacation and Twiddy is a great realtor!

Twiddy being unforgivably greedy in face of COVID 19 closings

Twiddy is refusing to change their cancellation policy for upcoming rentals in OBX, despite being in midst of a panendemic. NC closed it state park and facilities today, and the US has advised a ban on gatherings over 10 people. Movies, restaurants, etc are being forced to close to in house services state by state. We're all taking a financial hit; it looks like Twiddy is willing to risk the spread of a highly contagious disease in order for them to stay as solvent as possible during a time of crisis. I'm entirely willing to take a gift certificate for a future rental, pay a cancellation fee; but they are insisting that unless they can re rent it, we are "stuck" with the rental for early April. So they're either going to encourage a family to travel during a time of national health crisis, or try to entice someone else to do so. Bottom line is their dollar I guess. How sad.

My husband & I have been returning to…

My husband & I have been returning to the Outer Banks for many years, to the same home. Twiddy has always shown the highest level of care to whatever we needed during the times we stay. That makes our stay very enjoyable, with less worry, it truly is a vacation time. We gladly give them a 5 star rating, they deserve nothing less. I can highly recommend using Twiddy & Company for your Outer Banks needs, because those needs will be met.

Twiddy has always been a very warm & friendly company!

Twiddy has always been a very warm, friendly family oriented company to work with. That respond quickly to take care of any problems that arise and resolve the issue. Love arriving and being welcomed at their office every September 👍💕

Thank you

Thank you, Twiddy, you do great job.