UltimaPeak (ultimapeak.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I'm trying to cancel my subscription, all orders and shipments since almost 2 months. Several email exchanges, but nothing. Unfortunately, they are not helping and WORST, they are still charging me orders I DO NOT WANT!
please read all this so you do not become ripped off like me. and many more email that are generated by AI stating the same thing say far away as they charged me for June ok I'll pass that one, then a month of emails of cancellation of product and still charged me fee or July and Aug Dear Oref, Thank you for getting back to us, and we truly appreciate your patience while your cancellation request is being processed. Our dedicated team is currently handling your request, and as soon as the cancellation has been finalized, you'll receive a confirmation email. If you don't see it within the next few days, we kindly recommend checking your spam, junk, or promotions folder, as it may occasionally be filtered there. We would also like to clarify our refund policy. Orders that were generated and processed while your subscription was still active remain valid subscription orders. As a result, we are unable to issue refunds for: Orders processed during an active subscription. Packages that are currently in transit. Packages whose tracking information confirms they have been successfully delivered. We appreciate your understanding regarding this policy, as it is applied consistently to all subscription orders. If you have any questions in the meantime or need further assistance, please don't hesitate to reply to this email. We're always happy to help. Best regards, Amelia UltimaPeak Customer Care Team I cancelled my subscription and sent a cancellation email before the 30th, which was the deadline before my next billing period. Despite receiving my cancellation request before that date, you still charged my Mastercard. Since my cancellation was submitted on time, I believe this charge was made in error. Your records should show the date my cancellation email was received, and my Mastercard statement shows the charge was processed afterward. I am requesting that you immediately cancel my subscription, ensure no further charges are made, and refund the amount of $142 that was charged. If this matter is not resolved promptly, I will consider seeking legal advice and pursuing any remedies available to me. I look forward to your prompt response and confirmation that the refund has been processed. Thank you, Oref Kratchmer Get Outlook for Android Dear Oref, Thank you for your patience. Our team is currently processing your subscription cancellation request. We are working to complete it as quickly as possible and will notify you as soon as the cancellation has been finalized. We appreciate your understanding and patience. If you have any questions in the meantime, please don't hesitate to reply to this email. Best regards, Amelia UltimaPeak Customer Care Team do not worry I made sure that you guys cannot take money out again but now I sent everything to MasterCard to show you guys are crooks. and wrote the true review about how you guys are scammer I wrote back to an email saying after my review of you guys that will have to post all the emails I sent to cancel and never did so then everyone that looks at your reviews can see the truth or I get my full refund from June and July charges that you took out after I said not too as I canceled Get Outlook for Android
Very good product which does what it says it does.. love it!
Here is the exact, legally structured text you can copy and paste directly into the **Delaware Department of Justice / Attorney General Consumer Complaint Form** (under the *Complaint Summary / Details of Dispute* section). Be sure to fill in the bracketed placeholder details **`[like this]`** before submitting. --- ### **Copy & Paste Summary Text** **Subject:** Unlawful Subscription Enrollment, Unauthorized Charges, and "Dark Pattern" Barriers to Cancellation – UltimaPeak **Business Name:** UltimaPeak **Business Location / Registration:** Dover, Delaware 19901 **Website:** `[www dot ultimapeak dot com]( www dot ultimapeak dot com)` **Contact Email:** `support@ultimapeak dot com` **Detailed Narrative of Complaint:** I am submitting a formal consumer protection complaint against Delaware-registered business UltimaPeak for engaging in deceptive trade practices, unauthorized recurring billing, and deceptive subscription practices ("dark patterns"). 1. **Unauthorized Enrollment & Deceptive Billing:** On **`[Date of Initial Purchase]`**, I made a single transaction on `ultimapeak.com` in the amount of **`[Amount of First Purchase]`**. At no point during the checkout process did UltimaPeak clearly or conspicuously disclose that I was being enrolled in an ongoing, auto-renewing subscription model. I did not give affirmative, informed consent to recurring charges. 2. **Unauthorized Recurring Transactions:** Subsequent to the initial purchase, UltimaPeak processed unauthorized recurring charges against my payment card without my authorization: * On **`[Date of Charge 2]`**, charged **`[Amount]`**. * On **`[Date of Charge 3]`**, charged **`[Amount]`**. Total unauthorized amount charged to date: **`[Total Euro or Dollar Amount]`**. 3. **Blockade / Refusal of Cancellation Mechanism:** When I discovered the unauthorized charges, I attempted to cancel immediately. UltimaPeak failed to provide a clear, accessible, or functioning self-service online cancellation mechanism. I sent written cancellation and refund requests to `support@ultimapeak dot com` on **`[Dates of your emails sent]`**. The company **`[ignored my communications / refused my refund / refused to cancel my recurring profile]`**. 4. **Violations of State and Federal Law:** UltimaPeak’s conduct violates several consumer protection statutes: * **The Restore Online Shoppers’ Confidence Act (ROSCA) (15 U.S.C. §§ 8401–8405):** For failing to clearly disclose material terms, failing to obtain express informed consent prior to charging, and failing to provide a simple mechanism to stop recurring charges. * **FTC Rule on Use of Negative Option Plans (16 C.F.R. Part 425):** For utilizing deceptive "dark pattern" user interfaces to trap consumers in recurring payments. * **Delaware Consumer Fraud Act (6 Del. C. § 2511 et seq.):** For employing deceptive, unfair, and unconscionable business practices in commerce. 5. **Requested Resolution:** I request that the Delaware Attorney General investigate UltimaPeak's deceptive subscription practices and compel the company to: 6. Immediately cancel any active recurring payment profiles associated with my account/card. 7. Issue a full refund of **`[Total Amount]`** for all unauthorized charges. 8. Cease billing consumers without explicit, affirmative consent. *I am an international consumer residing in Europe, and I am filing this complaint to assist Delaware state regulators in investigating cross-border subscription fraud originating from a Delaware-registered entity.* --- ### Tips for Submitting the Form * **Attachments:** Upload screenshots of your bank statement showing the unauthorized charges, any confirmation emails, and copies of the emails you sent to `support@ultimapeak dot com` demanding cancellation. * **Relevance:** Clearly highlighting that you are an international consumer being targeted by a Delaware entity gives the Delaware AG strong jurisdictional interest to act.
The whole ordering process was simple, clear and easy to follow from the beginning. I received the dispatch email quickly which helped me know when to expect it. The courier updates were accurate and useful throughout the journey. The parcel arrived sealed correctly and looked professionally packed.
Great experience from the start!… Scratch & Win ticket for a purchase for a chance at any prize that they have available! Just started product but if results are as they say it is, much recommended!
This was my first order from the store so I paid close attention to how the delivery was handled. The parcel was dispatched promptly and the tracking page worked throughout the journey. I liked the simple packaging and the clear information printed on the bottle. It felt like a reliable first purchase.
THESE PEOPLE ARE FRAUDS. THEY TAKE YOUR MONEY - AND WILL NOT LET YOU GET OUT OF THE SUBSCRIPTIOMN
I've heard good things about this product. I just started today with my first gummy of Ultimate Peak. Customer service rep. was very understanding and very helpful.
Theft. Don't buy here. Extremely poor service. Without you knowing or having subscribed, they keep sending products and charging your credit card. And there is no way you can cancel or terminate this subscription.
Very good product very happy with the purchase
Ultimapeak delivered what it promised. I ordered the gummies and some sticks. It is the first time I tried them and the promised effect were just as it was promised as opposed to what other products promise but do not deliver what they promised. ÚltimaPeak made me realize that there are still some truthful companies that I can work with. I am definitely planning on being a regular customer and consumer products from UltimaPeak. Also, the customer services have been excellent. Keep up the good job UltimaPeak!
The shipping was fine but the tracking information was not my favourite. It was still easy enough to see the estimated delivery date. The parcel and packaging arrived normally.
They are thieves, once you order one time, you cannot cancel your subscription. It has been 6 months that I am contacting their customer support and they are telling me that they are backed up and cannot cancel the subscription. In the meantime they keep sending the gummies and charging my credit card. The gummies themselves I have seen no change whatsoever, so for me personally this is strictly a scam. Stay away from this company and product and this product.
Trying these for the first time so far so good
Short review: Do not use this company, they will rip you off for more money than you intend. Longer review: I ordered a pack of Performance Gummies for my husband and duly received them. I specifically did not select any option for this to be on a subscription basis as it was, for us, a trial and given that our financial circumstances are unstable it was intended to be a one-off purchase with reorders to be placed if wanted, and if affordable. More recently I received an email stating that the next supply had been dispatched and I had been billed for it. Checking my bank account I saw that funds had been taken by UltimaPeak. I did not authorise this, nor did I agree to any Direct Debits or subscription. I requested that the order be cancelled and the funds returned. Nothing. No response. This behaviour is illegal in the UK. I then contacted UltimaPeak via their Customer Support email and heard nothing. I tried their cancellation portal (of which there are three) and was told the details I'd entered were invalid no matter what portal I used, nor what details I entered. And given said details are an email address and order number, getting them wrong isn't something that happened. My husband contacted them too, via an online form and the response was far from satisfactory stating that they couldn't do anything and I was to use a link they provided, which didn't work. I discovered that a PayPal recurring payment had been set up by UltimaPeak, without my permission, so I cancelled that. I am now passing the matter over to PayPal's dispute resolution team and to my bank with a view to getting a full refund, at the very least. If you're ok with this company sucking money out of you without your permission, or you actually do want a subscription (you'll get one whether you want it or not), carry on, you've been warned. Otherwise, do not use this company.
The texture could be a little softer but the taste is good. I still prefer these performance gummies over capsules.
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