Union Hardware Zimbabwe (unionhardware.co.zw) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered online and asked to collect the item at closing time as I had to drive across town to get this urgently. I was treated professionally, assisted with the purchase and loading in my car very efficiently and with kindness despite arriving at closing time. Very kind! I appreciate it.
Reply from Union Hardware Zimbabwe2025-11-26
Hi Lauren,
Thank you so much for your kind words! We’re really glad to hear that our team was able to assist you efficiently — especially with your urgent collection right at closing time.
We understand how valuable your time is, and it’s great to know that the service, professionalism, and kindness you received made a positive impact on your experience.
We truly appreciate your support and look forward to assisting you again soon! Be sure not to miss any Black Friday deals!
Thank you for choosing Union Hardware.
Hi Lennox,
Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed our customer care, found our prices affordable, and trust the reliability of our products.
We truly appreciate your support and look forward to serving you again soon.
Thank you for choosing Union Hardware.
T
Tafadzwa M. E Sika · 1 review · Experienced 2025-10-23 ·
★★★★★
Service reliable and quality products
Reply from Union Hardware Zimbabwe2025-11-26
Hi Tafadzwa,
Thank you so much for your kind words! We’re really pleased to hear that you found our service reliable and our products of great quality.
Your support means a lot to us, and we look forward to assisting you again soon.
Thank you for choosing Union Hardware.
Hi Malcolm,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of our products. Delivering reliable, well-made goods is something we take great pride in.
We truly appreciate your support and look forward to serving you again soon.
Thank you for choosing Union Hardware.
I made an online purchase from Msasa branch and appreciate the help I got from the Sales Assistant Mr Tinotenda in preparing the order.He answered the questions I had, making my shopping much easier.
Reply from Union Hardware Zimbabwe2025-11-10
Thank you for taking the time to share your experience with us. We’re delighted to hear that Mr Tinotenda from our Msasa branch made your online purchase smooth and stress-free. He has a habit of turning question marks into confident checkouts, and we’ll be sure to pass along your appreciation.
We’re grateful for your 4-star rating and hope to earn that extra sparkle on your next visit. If there’s anything we can improve or assist you with, we’re always here to help.
Warm regards,
The Union Hardware Team
Exceptional customer centred service from Tino at the Msasa branch. I bought some paint which was on offer and was given a further discount. Union offers value for money.
Buying and paying for goods online is a welcome service for those in diaspora, who can shop without relying on people back home.
Reply from Union Hardware Zimbabwe2025-11-10
Hi Pashy,
Thank you for the fantastic 5-star review. We’re incredibly pleased to hear that Tino at our Msasa branch delivered exceptional, customer-centred service and that you enjoyed great value on your paint purchase.
We also appreciate your feedback on our online shopping service. It’s designed exactly for moments like these, giving those in the diaspora a smooth and reliable way to shop for their homes back in Zimbabwe. Knowing it worked well for you means a lot to us.
We look forward to serving you again soon, wherever you are in the world.
Warm regards,
The Union Hardware Team
On my first online purchase with you for the first time had some reservations, but the experience didn't turn out to be that bad as l anticipated. For my second purchase all went on smoothly and would like to appreciate the team for the professionalism they displayed.
Reply from Union Hardware Zimbabwe2025-11-10
Hi Mannex,
Thank you for sharing your experience and for the 4-star review. We’re glad to hear that although you had some reservations at first, your initial purchase turned out better than expected — and even happier that your second purchase went smoothly from start to finish.
Your feedback is a reminder of why consistency and professionalism matter, and we truly appreciate you recognising our team’s efforts. We look forward to making every future order even smoother.
Warm regards,
The Union Hardware Team
V
Victoria · 3 reviews · Verified · Experienced 2025-10-07 ·
★★★★★
Flawless process in ordering
Reply from Union Hardware Zimbabwe2025-11-10
Hi Victoria,
Thank you for the fantastic 5-star rating. We’re thrilled to hear that your ordering process was smooth and flawless — that’s exactly the experience we work hard to deliver every day.
We appreciate your support and look forward to serving you again soon.
Warm regards,
The Union Hardware Team
Hi Angellah,
Thank you for the amazing 5-star review. We’re so glad to hear your online shopping experience was hassle free — that’s exactly what we aim for every time.
We truly appreciate your support and your kind kudos. Looking forward to serving you again soon.
Warm regards,
The Union Hardware Team
Very responsive and helpful staff at pomona union. WhatsApp service is very useful .
Reply from Union Hardware Zimbabwe2025-11-10
Hi Jackie,
Thank you for the wonderful 5-star review. We’re thrilled to hear that our Pomona team was responsive and helpful, and that the WhatsApp service made things easier for you.
Your feedback means a lot to us, and we’ll be sure to pass your appreciation on to the team.
Looking forward to assisting you again soon.
Warm regards,
The Union Hardware Team
Hi Sibanda,
Thank you for the fantastic 5-star review. We’re delighted to hear you received great service. Your support means a lot to us, and we look forward to assisting you again soon.
Warm regards,
The Union Hardware Team
Good Materials fast respond
With online shopping is the way u guys a good
Reply from Union Hardware Zimbabwe2025-11-10
Hi Kadmiel,
Thank you for the fantastic 5-star review. We’re glad to hear you were happy with our materials and impressed by our fast response. It’s great to know the online shopping platform is working well for you too.
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
The Union Hardware Team
Thank you so much for the kind words! We're glad our team looked after you well. We look forward to serving you again soon with the same level of satisfaction.
— The Union Hardware Team
Lovely service especially sending the invoice via email
Reply from Union Hardware Zimbabwe2025-07-31
Thank you so much for the kind words! We're really glad you found the service helpful and appreciated getting your invoice by email. We look forward to helping you again soon!
— The Union Hardware Team
Thanks so much for your feedback! We're happy to hear the online system worked smoothly for you. We’re always working to keep things quick and easy — glad it showed!
— The Union Hardware Team
The sink I WANTED WAS NOT IN STOCK YET YOUR WEBSITE SAID IT HAD ONLINE.ON GETTING TO THE SHOP WAS DISAPPOINTED.SO PLSE ALIGN YOUR WEBSITE AND UPDATE IT DAILY.I TRAVELED ALL THE WAY FROM UMWINSDALE TO BE DISAPPOINTED,WASTED MY FUEL FOR NOTHING.
Reply from Union Hardware Zimbabwe2025-07-31
We’re really sorry to hear about your experience and the inconvenience it caused, especially after making the trip from Umwinsdale. Our system is designed to reflect accurate stock, so this is something we’re taking seriously. Our team is looking into it and will be in touch. We sincerely apologise for the frustration caused.
— The Union Hardware Team
Timely response and the product was exactly as described
Reply from Union Hardware Zimbabwe2025-07-09
Thanks so much for the great review! We're really glad everything arrived just as expected and that our team was quick to help. We work hard to keep things simple, smooth, and stress-free — so it's great to hear we hit the mark!
Looking forward to helping you again soon.
— The Union Hardware Team
Ordering online was seamless and there was great stock variety. Everything on my quotation was available, dispatch was quick and I received updates.
Reply from Union Hardware Zimbabwe2025-07-09
Hi Antonia,
Wow — what a lovely review! 😊 We're so glad to hear that ordering online was seamless and that our stock variety hit the mark. We always aim to make the process easy, fast, and reliable — and it's great to know you felt that from quotation to dispatch.
Thanks for trusting us with your order. We’ll be here with even more great options whenever you’re ready!
— The Union Hardware Team
Short and sweet — we love it! 😄
Thanks so much for the kind words. We're all about keeping things friendly and hassle-free, and it's great to hear that came through in your experience.
Hope to see you again soon!
— The Union Hardware Team