The online chat provided a very quick…
The online chat provided a very quick and useful solution.
About Unitel Voice
Data updated- Website
- unitelvoice.com
- Category
- Electronics & Technology
- Location
- United States · Naperville
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 33% (1/3)
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Is Unitel Voice legit?
Unitel Voice (unitelvoice.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Great product for small business
Great product for small business. Easy system to understand and great support
The customer service rep called exactly…
The customer service rep called exactly at the appointment time and was extremely patient explaining everything me!
Knowledgeable
Knowledgeable, experienced. Helpful. Above and beyond effort.
The representative provided great…
The representative provided great customer service and ensured I understood everything. Great experience!
Thank You Martha... Your Awesome
Thank you Martha, She was so patient with this non techy soul. She helped me configure my system exactly the way I dreamed. I was discouraged at first when I used AI tech support. She later assured me that my first desired configuration was doable. She walked me patiently through each step and made prompts on her end as well to make the flow easier. Your the best, Thank you Martha for bringing the light when things were looking Grim. Have a Happy Life, Peace.
Great
Lovely and great
I had an extremely disappointing…
I had an extremely disappointing onboarding experience that I feel compelled to share. After completing the sign-up process and submitting my payment information, I was flagged for fraud with no explanation provided. To make matters worse, my card was still charged despite the account not being approved. I was then directed to call a fraud department to verify my identity — a process that required waiting on hold for over 20 minutes before anyone answered. Throughout this entire ordeal, I received no communication explaining why I had been flagged, no apology for the inconvenience, and no information regarding a refund for the charge. This level of service is simply not acceptable. Due to this experience, I have chosen to take my business elsewhere. I hope this feedback is taken seriously so that future customers are not subjected to the same frustration.
The fact that the service is efficient…
The fact that the service is efficient and I receive every call. The price is also very good
Greg
Greg, was extremely polite and above all he was EFFECTIVE. He was prepared to help with everything I needed. He also explained the next phase of the process in a quick and informative way. I feel like I can rest assured with your service, Greg has bridged the gap between my trust and the Unitel business. Best customer service experience I’ve had in 15 years. 10/10. Thanks again, Greg!
Very helpful 👌
Martha was very patient with me while…
Martha was very patient with me while my computer was not cooperating and got everything set up for me quickly and explained it well. Very thankful for all her help.
Vanity Number For The Win!
So far everything has been good for the most part. Learning the website is a little tough, even with the scheduled call with Unitel, but once you start to understand how to build your messaging it is smooth sailing.
Seamless setup
One word sums it up across the board "ease".
Prompt and courteous resolution and…
Prompt and courteous resolution and reply.
The assistant was very helpful
The assistant was very helpful, very cordial, patient and knowledgeable. A pleasure. Thank you.
A technical issue that affected our…
A technical issue that affected our main business number was promptly investigated and solved within 20 minutes.
Very knowledgeable
Very knowledgeable, and easy to talk too. Made me feel ok to ask questions to get a clear understanding. They got the system up and running on time with follow up calls to make sure everything was to my liking. I would highly recommend Unitel Voice for any startup companies.
Unitel is a great service!
Greg was so helpful and exhibited patience with all of my questions and concerns.
Friendly, Competent Service
The customer rep answered several of my questions, was friendly and informative explaining to me how my new service would work. He was completely competent in his own understanding of the system and its flexibility. He wasn't pushy at all. It was overall a pleasant experience.