False advertising
Product was completely misrepresented on the website. The actual case is cheap, flimsy, and basically printed. Nothing like what the website shows.
About Urgalaxy
Data updated- Website
- urgalaxy.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 0% (0/38)
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Is Urgalaxy legit?
Urgalaxy (urgalaxy.com) has a 1.7 out of 5 rating on OK.one, based on 46 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained that the ordered phone cases completely did not match the website descriptions, arriving as cheap plastic materials instead of the advertised tempered glass. Many buyers also experienced frustrating issues regarding incorrect sizing, missing features like MagSafe compatibility, and unhelpful customer service responses when seeking refunds. Some reviewers were happy with their purchases, noting that the phone cases fit their devices well and felt very premium in the hand. Consumer feedback additionally showed the clear custom engravings, smooth glass finishes, and sturdy overall construction of these personalized items.
Auto-generated from all reviews of this business. For reference only.What people say
It took 5 weeks to receive the dragon…
It took 5 weeks to receive the dragon phone case. Not only was it the wrong size the product looked cheap, not like the sales photos. Quite disappointed.
Cheap quality and poor customer…
Cheap quality and poor customer service. They will never rufund your money if you're not satisfied with the product.
The quality is very poor and customer…
The quality is very poor and customer service is so bad. I bought the i phone 15 pro max case and the screen protector. They're poor quality and not the same as their ads. When I emailed them, they ignored me until I lodged dispute with paypal. They asked me to send it back to China which cost you lots of money.
Absolutely awful Phonecase
Absolutely awful Phonecase, really poor quality. I paid £18 for a Samsung S25 ultra phone case and when it arrived I was bitterly disappointed with it. It's the kind of case you would pay £5 for in a market. It looked so good on the web site. People please do not be fooled by this companies images of their cases.
Scam
Scam. Product shows cool in website, actual product is a low quality far from presemtation
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