Great customer service and excellent…
Great customer service and excellent product
About Bilt Labs | Custom Orthotic Insoles
Data updated- Website
- urthotics.com
- Category
- Health & Medical
- Location
- United States · Houston
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 50% (1/2)
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Is Bilt Labs | Custom Orthotic Insoles legit?
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has a 4.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Laura from Bilt Labs is the best!
Laura from Bilt Labs is the best! I'm a repeat customer and I must say that Laura cares for her customers and is a very caring person—very refreshing these days! Before you even send back your impression kit you have a questionnaire to help further personalize your insert comfort and performance. Laura emailed me a question about mine because I need a small lift for my left foot since my left leg is just a little shorter than my right. I got back to her and she responded immediately. I decided to lessen the amount of the lift and once again Laura answered me right away. She has taken great care to maximize the chances of my new inserts helping me. I can't wait to get them. Thank you Laura.
This company has excellent customer…
This company has excellent customer service. I have trouble with my inserts. I worked with Laura and she resolved the issue within 24 hours. I will definitely order from them again.
The customer service in this company is…
The customer service in this company is second to none! I worked with Laura and she was fabulous. She listened to my concerns and gave me options on how to address them. Thank you Laura!
These soles are amazing
These soles are amazing, and the customer service is responsive. I worked with Laura and she was able to assist me with the accommodations I needed. Would highly recommend!
Best custom insole company by far
Best custom insole company by far. Ordered two pairs after they got them perfect on the second try. One needed fixing after 6 months and the process was very smooth. I ordered a third pair while the one is getting fixed. Laura is quick to respond and very helpful and kind. Great company!
Great communication.
It’s been a very straightforward process. Quick responses to my emails. Also I love the transparency with the length of time it takes to get the insoles made. Explaining all of the steps involved to make the perfect insole is a process. So much appreciated. Also they love my dog.
Very quick & easy with Laura
Very quick & easy, sent my email last night & had a reply in the morning ! And it was a good reply, Laura in customer service did a great job ! !
The customer service was extremely helpful and understanding
The customer service was extremely attentive and fast-responding. I had an issue with the mail carrier delivering my order to the wrong address and Laura from customer service speedily and efficiently corrected the situation. I highly recommend this company, their service and their products.
Laura was great
Laura was great. She checked in to make sure I was getting the insoles I needed. I will continue to use Bilt Labs as they invest time in making a product you can count on.
I didn't end up going with Billy Labs
I didn't end up going with Billy Labs, but their customer service is top notch. They provided me with a refund quick and easy. Proceed without fear!
i needed to make a change to my…
i needed to make a change to my questionnaire and Laura took care of my request promply
I had some concerns about my orthotic…
I had some concerns about my orthotic order and sent these to Bilt Labs. Laura answered each of my concerns in a most professional manner. Refreshing in this day and age I must say.
Bilt Labs -- a no-risk option for orthotic foot support
I think that Bilt Labs is a no-risk option for those needing more support than is offered by standard shoe insoles. They offer multiple adjustments to their orthotics, and will promptly refund your original purchase price if you are not satisfied after the third pair. To be clear, the orthotics did not end up working for me, but I know they do for many, and it is worth a try -- you will not be out any money. It is a great business model. 5 stars for their business, 3 stars because I ended up returning them. Shout out to Laura M. who promptly and cheerfully handled my refund.
Excellent Customer Service!
Just wanted to follow up on a previous post. I reordered on my original mold (alot of shoes), but wanted additional heel padding; not only did they say yes, they want me to send back the first insoles they delivered to adjust those as well!! Pretty class act, just saying..
BILT Labs gave me hope!!!!
I’ve been dealing with foot pain for over a decade. I almost lost hope, I’ve been to multiple podiatrist throughout the years and either it was a temporary fix and in some cases seemed my pain was only getting worse also the quoted me about 1300 for orthotics. Bilt labs really came through from beginning to the end of this process, the molds are easy and durable. Great customer service, great communication, absolutely great product 10/10 thanks for giving me hope again I almost cried when I started feeling my feet having relief after all this time. I will be ordering another custom pair from Bilt.❤️❤️❤️
You couldn’t deal with a better…
You couldn’t deal with a better company. They keep you updated with the progress of your product. What’s even better is your product was delivered earlier than scheduled. Thank you Bilt lab
Bilt Labs customer service
I received my second pair of insoles two weeks ago. My dog got ahold of the right one and I needed to replace the insole. I called Bilt Labs and spoke with Laura. She was so pleasant and understanding. She said they would send me a replacement insole at no charge!! I am so happy about the replacement and with the insoles themselves. The insoles make a big difference in eliminating my hip pain. I highly recommend them. Thank you Laura.
Very excellent customer service!
While I am unable to comment on whether my custom orthotics are good (I haven’t received yet). I can confidently say that their customer service is excellent! I had an issue with dropping off my custom impression being jammed in a drop off chute after usps’s normal hours, so I couldn’t retrieve or properly send my package to biltlabs. I explained my situation with Laura over email, and she let me know that they would send me a new mold impression kit to make sure my impression was accurate and would fit my needs, and also reassured me that the would even accept the older impression in case it wasn’t crushed during processing. Thank you Laura!
Poor construction, bad casting, cheap materials
Poor construction. Falls apart. Does not last more than a couple months. Adhesive is sub standard and layers were not matched up correctly. Doesn't even look like my foot. Poor support, cheap materials. One of the worst ever and I have had many. Now they are emailing me to let me know mine are 'fatigued' after a year. Its all a scam to get you to subscribe to a never ending supply of the shittiest inserts youve ever seen. Go get cork, don't waste your time with this. Cork lasts many years with no issues or degradation and is the only material I will accept now.