Bilt Labs | Custom Orthotic Insoles (urthotics.com) has a 4.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
While I chose not to use the insoles in the end, the service was well done from beginning to end and response time to any contact was immediate. It was a no-hassle refund after being given the option to have them reworked. They were comfortable but the cut wasn't quite right and I had no foot issues so not a strong reason to try to keep getting them adjusted. Thank you Laura!
My experience with Luara from Bilt Labs was amazing. She was patient and very knowledgeable. I had a hundred questions, and she answered all of them without trying to sell me anything but gave me the information I needed to make my own decision. I walked away feeling 100% confident that my experience with the company will be great, whether I like the product or not, they will do their best to meet my needs.
Great customer service so far! Before I even received my orthotics, Laura reached out to me to answer my inquiries regarding sizing and provided me with every option imaginable. Bilt Labs will work with you to get your sizing right whatever it takes, right down to you mailing them the actual orthotics of the shoes you are wearing, and tailoring them to match... Thanks Laura for letting me know!
63 reviews matching