OVHcloud US

Hi Ryan, We appreciate your loyalty and understand the frustration a delay like this causes for your business. A week in validation is not the experience we want for our customers. I have sent you a private request for more information through Trustpilot so we can identify your account. Once we have those details, we can look into the status of your SYS-1 order and your open tickets to find out what is causing the delay. Sincerely, Megan

Hi Jon, We appreciate you bringing these performance issues to our attention. High steal time and ping spikes are not the standard we aim for, and we need to investigate to resolve this. I have sent you a formal request for more information through Trustpilot. Please provide your account details there so our Support team can identify your VPS and look into this for you immediately. Sincerely, Megan

Hello Vandleler, Thanks for the review. It is great to hear that Cameron was an awesome representative and helped you get things sorted. I will be sure to pass your comments along. I also appreciate the note about adding AE to our billing options. It is a helpful suggestion and I have shared it with our team to look into for future updates. We appreciate the recommendation. Sincerely, Megan

Hello Nimesh, Thank you so much for sharing your journey with us! We truly appreciate your loyalty since 2021. While we regret that your early experience was a bit bumpy, we are so glad James MacKenzie was able to step in, escalate those concerns, and turn things around for you. It’s a perfect example of the level of support we strive to provide. It is also great to hear that our GAME range DDoS protection and VPS offerings are meeting the high standards your projects require. We look forward to supporting you for many more years to come! Sincerely, Megan Yunker

Hello Seth, Thank you for the 5 stars! We are so glad Bob Young could provide the direct, expert support you needed. I'll make sure he sees this; he’ll be happy to know he made your experience at OVHcloud a positive one. Sincerely, Megan Yunker

Hello Guillaume, Thank you for the 5-star review! We’re glad to hear that our bare metal solutions are hitting the mark. We’ve put a lot of work into making the delivery process as seamless as possible, and it’s great to see that efficiency paying off for your workflow. It’s nice to hear you're getting good use out of the vRack and edge firewall too. We appreciate your support! Sincerely, Megan Yunker

Hi Matthew, Thank you for the 5-star shout-out! We're thrilled that you had such a smooth experience. Bob Young is a pro at handling large orders with speed and care, and he’ll be delighted to hear your feedback. Thanks for choosing us! Megan Yunker

Hi Sean, We really appreciate you taking the time to leave such a positive review. It’s wonderful to know that Suhail took great care of you and got everything sorted out over online chat. I’ll make sure he gets a special shout-out for his hard work! Thanks for being a part of our community. All the best, Megan Yunker

Update: Hello - Thank you for providing those identifiers. We have received the Report IDs you shared and are currently conducting an investigation. We appreciate your patience while we look into this further. Thank you, Megan OVHcloud US Thank you for bringing this to our attention. We take reports of copyright infringement and abuse extremely seriously; however, we have conducted a thorough search of our systems and currently have no record of any reports or correspondence matching your description from the past month. As we are unable to locate your previous communication, please provide your Abuse Report UUID or Ticket ID in a follow-up here. For your privacy, you do not need to share specific URLs or personal documents publicly; providing just the reference number will allow us to locate your file and investigate any potential technical delivery issues immediately. Please be aware that to ensure a prompt and legally compliant investigation, all DMCA and abuse reports must be submitted through our official platform at: https://us.ovhcloud.com/abuse/ Using this portal assigns a unique tracking ID and ensures your report is routed directly to our Trust & Safety team. If you have only sent emails to general addresses, we strongly encourage you to use the link above to initiate the formal process and receive a verifiable tracking number. Thank you, Megan OVHcloud US

Hello Alexandre, We take billing discrepancies of this nature very seriously. We have conducted a thorough search of our systems using the details available to us, but we have still been unable to locate an account or a support ticket matching this $5,200 charge or the 6-month commitment. We want to investigate this to ensure your services are not at risk. To do so, we need specific account information that we currently lack. Please reach out to us directly at https://us.ovhcloud.com/support/ with your account information. You can also message us via our official US Support account on X (@ovh_support_us). Feel free to reference this message in your response. Once we have those identifiers, we can coordinate with the correct department to resolve this. We are ready to help as soon as we can identify your account. Sincerely, Megan

Dear Apex APKs, Thank you so much for the positive review. I'm going to share this with our Customer Support team and make sure they get a company shout-out. Ease of use is so important, and we're so glad that you found that with OVHcloud. We appreciate you as a customer. Sincerely, Megan

David, Thank you for taking the time to acknowledge our people, products, and prices. We appreciate your business and your review! Sincerely, Megan Yunker

Hi Ron, Thank you for bringing this to our attention. OVHcloud takes abuse reports very seriously. To help us investigate and take appropriate action, please submit the details through the correct channel below: - If you are a U.S.-based customer or the issue relates to a U.S.-hosted service U.S. Abuse report form: https://us.ovhcloud.com/abuse/#!/ - If the service is hosted outside the U.S. Global Abuse report form: https://www.ovhcloud.com/en/abuse/ Once submitted, our teams will review the case promptly in line with our policies. We appreciate your vigilance in helping us maintain a secure and trusted environment. Thank you, Megan Yunker

Roger, Thank you for sharing your experience! We’re glad our team was able to be of help. If you have any further questions or need additional support down the road, please don’t hesitate to reach out. We appreciate the feedback! Sincerely, Megan Yunker

Thanks for sharing! We're really glad to hear our infrastructure and support have been meeting your expectations over the years. Appreciate you being part of the OVHcloud community. - Megan Yunker, Senior Director OVHcloud

Thank you for taking the time to share your experience. We value detailed feedback from people who work closely with our infrastructure. It helps us pinpoint where our support operations and communication can evolve. Our team has located the support case you referenced and is reviewing it to ensure the resolution and follow-up align with our standards. Your input contributes directly to that process. Sincerely, Megan Yunker, Senior Director OVHcloud

Hi Ray, We're happy to hear that you had a perfect experience with our sales executive. We appreciate your positive feedback and we're excited about your plans to build more servers with us. Pascal

Hello Michael, we're happy to hear that you've had a solid experience with our customer support team! We appreciate your positive feedback and are glad you're happy with our hosting. Pascal

Hi Alessandro, we appreciate your long-term patronage and are happy to hear that our account specialist has been so helpful. It's great to know you find our dedicated servers a valuable option. We appreciate the feedback regarding the edge firewall and will consider your suggestions for future improvements. Pascal

Hello Sanjiv, We're very happy to hear that you've had a positive experience with OVHcloud. We appreciate your long-time patronage and thank you for recognizing our team's efforts in assisting you with your infrastructure modernization. Pascal