OVHcloud US

I’ve had nothing but good experiences…

I’ve had nothing but good experiences with their VPS service. For small applications like websites, Discord bots, and others it works great! Heck, my longest lasting VPS with them has been well over 3 years, and it’s mainly used to make leaflet maps. The only downside is their advertising for game server use. While the VPS handles many tasks well, I’ve tried hosting Minecraft, Palworld, Terraria, and a variety of other game servers, and it always chokes at a certain point. For general VPS needs they’re excellent, but I can’t recommend them for game hosting.

I have never had an issue with OVH

I have never had an issue with OVH. Even with unique requirements, they will work with you on solving the problem. They also have documentation for just about everything you may need to host your server

Stay away from this provider!

Recently, I wrote a public review about OVH US. In the meantime, they closed the internal ticket as "resolved" without having resolved anything and without any apology for the mess caused. Instead, the reputation management took over here on Trustpilot what is worth a dedicated review: 1. The “grace period” mentioned for paying invoices at OVH US is 7 days by default, so the due date is effectively the 7th. You may also call it the deadline. Afterwards, as the reputation management confirmed publicly, the server gets suspended and, “shortly after this”, terminated with unclear exact deadlines and TOS. So operating a server at OVH US is a high risk as you will lose all your data if you - for whatever reason - failed to pay your invoice within 7 days, even if you opened a ticket in advance to get one or two days extension. 2. The reputation management ignored the highly unprofessional demand of their web chat to provide screenshots of your local machine for identification while being logged in to their system. Furthermore, they ignored the fact that the chatters promised the billing department could extend the payment deadline, while the billing department refused and declined being able to do so. 3. In contrast to the statement of their reputation management, their practices go far beyond what is “pretty common for IaaS providers.” The most trustworthy and relevant competitors in their region, such as Leaseweb and Interserver, have an actual deadline of about three weeks (see my other reviews). 4. Furthermore, OVH US is not a global operator at all; they only provide servers in the US at two locations, actually one location (Hillsboro) for dedicated servers. Entities on other continents are mainly managed by OVH in France, which is legally a completely autonomous entity; they both just operate under the name OVH. 5. Regardless of where the chatters of the web chat are located, reputation management confirmed that their chatters are a third-party provider, having access to all of your personal data. Thus, it's out of their control from where they actually work and which data protection rules they adhere to. 6. Reputation management failed to address the total mess that their support caused. Instead, they continued their presumptuous behavior in teaching an already troubled customer even more, blaming the customer publicly for being responsible for the mess and not understanding how things are running in the IT business. The conclusion: They either use a very poor AI for generating their ticket responses as well as for their online reputation management - or they intentionally act in such an aggressive, presumptuous and unprofessional manner! As a consequence, I will terminate the contract at the earliest date possible. Whatever they come up with here again, it will be ignored! My previous two-star rating now ended up being a one-star rating with the strong recommendation: Stay away from this provider! q.e.d.

I have tried other VPS providers

I have tried other VPS providers. None have provided the feature set and support as OVHcloud. When I request a new VPS the response is almost immediate. Other providers take days to get a VPS online. Chat support is great with little to no wait. As for the VPS themselves, for me they have been rock solid.

great and fast reply

Kelsey S

Kelsey S. Did a fantastic job answering all of my questions and pointing me in the correct direction. I am now confident with purchasing a Rise Game 2. Thanks.

Very fast an knowledgable Customer…

Very fast an knowledgable Customer Support. Finally a Support that is not a BOT. When you need an expert , they are there to help.

Excellent service

Excellent service. I made a mistake, and they quickly resolved it. Always great service

Awesome

Awesome support, infrastructure and DDOS protection, Kelsey always up to help the customer the best way possible, really appreciated. Customer for more than 8 years

Support exceeds my best expectations.

Solid Hosting, Stellar Support — Bob Deserves a Raise

Just spoke with Bob Young over in OVH’s sales team about upgrading my server. Let me tell you—this guy is a paragon of customer service. He was quick, efficient, got me into the very last RISE-2 in the Hillsboro datacenter, landed me a great price, and somehow managed to make the soul-draining process of a server upgrade actually fun. Total legend. I've been with OVH for four years now, and honestly, I can't really complain. Sure, there are things I wish they’d do better (every provider has their quirks), but on the whole, I’ve been very happy with the service. The pricing’s competitive, the hardware is reliable, and the systems are pretty hands-off—which is exactly what I want out of a dedicated server host. And the uptime? In four years, I’ve had exactly one service disruption. It was so minor I almost forgot to mention it. Look, OVH isn’t the best host in the world. They’re not trying to be. But they’re also far from the worst. What they are is consistent—and in the world of infrastructure, that’s worth its weight in gold. If you’re shopping around for dedicated servers and value reliability over flash, OVH is a solid choice. And if you get Bob in sales? You’re in really good hands.

Disappointing Experience with OVHcloud Blacklisted IPs, and No Refund Policy

I decided to purchase a VPS from OVHcloud and faced serious issues from the start. When I received the server, I discovered that all the provided IPs were listed on blacklists, which directly impacted my ability to send emails and use the server properly. When I reached out to them for help, I was directed to the Abuse team, but I received no response when I asked about the possibility of getting additional IPs, they told me they could not guarantee the cleanliness of the new ones. It is clear that the company is aware that all of their IP addresses are blacklisted, yet they did not offer any effective solution. Moreover, their policy does not offer any refunds, even if the service is subpar I am extremely disappointed with this experience, and I believe this company is not reliable enough to provide quality cloud hosting services. If you're looking for a VPS provider, I recommend looking elsewhere for better support and a more transparent, fair policy.

Great Service and Great Support

Very good service and super easy to use. If you have any questions or issues, their support staff will answer them quickly. It might take a couple of tries to get someone with a bit more knowledgeable but, for example, my recent issue was resolved in about 2 days. And the support staff was quick to reply to my messages, in the meantime.

BEST HOSTING COMPANY FOR GTA FIVEM

Support is getting better

OVH support used to be mid but I recently got some top-tier chat support from a knowledgeable agent. It definitely changed my mind

Incredible!

Incredible! Fast, direct, simple customer support via chat!

My Personal Experience with OVHcloud US…

My Personal Experience with OVHcloud US – Reliable Hosting with Excellent Support I’ve been using OVHcloud US for several months now, and I’ve been genuinely impressed with the overall experience. What initially attracted me was their affordable pricing, especially for VPS and dedicated server options. It’s hard to find this level of performance and flexibility at such a competitive price point. I needed a hosting provider that could grow with my projects without breaking the bank—and OVHcloud has delivered. Beyond the performance, what really stood out to me was their customer service. I had a couple of setup questions early on, and their support team was incredibly responsive, knowledgeable, and patient. It's refreshing to get quick, clear answers when you need them—especially in the hosting world, where that’s not always guaranteed. The platform offers a wide range of solutions, from cloud to bare metal, and I appreciate the level of control and customization available. The user interface isn’t the flashiest, but it gets the job done—and if I ever hit a snag, support has been right there to help me out. All in all, OVHcloud US has been a solid, reliable choice. Great pricing, strong infrastructure, and excellent support make it a standout for anyone who needs dependable hosting—whether you're running a business, launching a project, or scaling up your services. Would I recommend them? Absolutely.

Excellent Availability, beware fine print however!

Provisioning time, Data Center Options, and overall ease of use is high with OVH. However their customer service is terrible - BE CAREFUL when signing up for new dedicated servers. They will refuse to work with you if your need for said hardware ends up being shorter than the contract term. In some cases, you may even end up being shamed by support, even when respectfully and politely inquiring if there was a mutually beneficial approach to the problem. Edit: Updating my review to note that OVH Support apparently review Trustpilot reviews and have taken action to resolve my issue. I am extremely appreciative, I do wish this wouldn’t have come to this whole mess but ultimately it is the final outcome that matters.

To get income

By practice and training My company is doing well by doing all works in time

this is very true

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