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OVHcloud US

61 reviews

4.061 reviews
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About OVHcloud US

Data updated
Website
us.ovhcloud.com
Category
Business Services
Location
United States · Reston
Status
Unclaimed
Last 12 months
43 reviews
Replies to negative
100% (14/14)
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Is OVHcloud US legit?

OVHcloud US (us.ovhcloud.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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NexusOcean · 3 reviews · Experienced 2026-07-30 ·

A year of business with OVH

A year of business with OVH, impressive savings aside, the support is top tier and more than you will get anywhere else. As far as price to performance ratio, you simply won't find a better place and I've given about every major name a try. You won't regret choosing OVH.

Reply from OVHcloud US2026-08-04

Hi NexusOcean, Thank you! A year in and coming from someone who has tried the alternatives, that means a lot. We're glad the value and support have held up. I've sent a request for more information through Trustpilot. If you're able to share your account details, we'd love to recognize the team supporting you. Thanks again! Megan

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Te La · 9 reviews · Experienced 2026-07-30 ·

si adelante OVH

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Brandon Setford · 1 review · Experienced 2026-06-18 ·

Fast, Quality, Reliable and Affordable

I personally got a VPS, "VPS-2, 4-core 8GB RAM". Only $8.50 paying monthly. Can't beat the price, I don't have any issues as far as them over selling slots my speeds are above whats promised. Included IPv4 and nice choice of OS's without extra fees. Networking speeds are fast, anti-DDoS, Edge Firewall for spam attacks. Then they offer bare-metal hosting but its also affordable some more affordable then a VPS. They have top tier equipment but they also recycle the older used equipment and offer it for next to nothing. If your starting a small business it would work perfect. --- My only complaint is the support hours. Which to be fair, good support isn't going to be open 24/7. The ticketing system works well and fast replies. --- Beside me wishing for longer live chat hours I give it a 10/10 so far I haven't found anything I don't care for yet.

Reply from OVHcloud US2026-07-22

Hi Brandon, Thank you so much for the detailed review. We appreciate your business and the "10/10." Your feedback on the support hours is noted, and we'll share it internally with the team. Have a great day, and thanks again! Megan

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Chris Jeffers · 4 reviews · Experienced 2026-07-11 ·

3 Month VPS review

I have had a VPS with OVH for several months now and I honestly could not be happier with it. I had a VPS with another provider for about a year and thought it was slow and was finding it impossible to do all the things I wanted to do so I decided to try OVH. My plan is about 25.00 a month. All my initial tests showed everything was faster so I made the switch. I am currently running a full blown minecraft server, web server, mail server and more off this one VPS with no trouble at all. If you are looking for a VPS I highly recommend. Thank you OVH.

Reply from OVHcloud US2026-07-13

Hi Chris, Thank you! Running a Minecraft server, web server, and mail server off a single VPS is exactly the kind of workload we build for. Glad it's delivering! Welcome to OVHcloud. We look forward to continuing to earn your business. Thanks again, Megan

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Juice Andy · 1 review · Experienced 2026-07-02 ·

Great support experience with OVHcloud US

I had an issue with cancelling a dedicated server after migrating to a new location, and the OVHcloud US support team was very helpful throughout the process. Suhail and the Billing Support team were patient, professional, and helped me understand my options clearly. They helped resolve the cancellation and billing issue in a fair and professional way, which I really appreciated. Overall, I had a positive experience with OVHcloud US support, and I plan to continue using their services long term. :)

Reply from OVHcloud US2026-07-06

Hi Juice Andy, Thank you for sharing! Cancellation and billing aren't always straightforward, and we're glad Suhail and the team were able to work through it with you clearly and fairly. We'll make sure to share your kind words with our crew. Looking forward to continuing to support you. Thanks again! Megan

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StizzyBee · 1 review · Experienced 2026-07-02 ·

DO NOT BUY HERE!

DO NOT BUY If you deploy a server here, pray that absolutely nothing goes sideways, because the moment it does, you are trapped in an absolute hellscape of bad UI and slow automated systems. I put my VPS in rescue it took there email 15-20 minutes to get to me for a simple password i dont think there gonna give me a refund either even if they do i still wont come here ever again I just spent hours trying to fix a broken SSH authentication loop on a fresh setup. The control panel is a total disaster—essential tools like the KVM/VNC console are buried or completely missing, making it impossible to easily troubleshoot a lockout locally. When you inevitably have to resort to Rescue Mode just to mount your drive and fix root access, the system completely crawls. Waiting for OVH to generate and email temporary rescue credentials takes an eternity. By the time you finally get in, deal with persistent token errors, and realize the system is completely borked, you've wasted half your day just to end up having to completely reinstall the OS anyway. The cheap pricing is not worth the hours of life you will lose dealing with their broken administration backend and delayed emails. Absolute garbage tier user experience.

Reply from OVHcloud US2026-07-13

Hi StizzyBee, We're sorry the setup experience was this difficult. An SSH authentication issue on a fresh server is a frustrating place to start. This behavior is often tied to a default security feature in many Linux distributions that requires a password change on first login. We recognize that's easy to miss and worth making clearer in our onboarding. Our support team is available to walk through it if needed. Sincerely, Megan

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Nicholas Miezientsev · 1 review · Experienced 2026-06-29 ·

Cameron K

Cameron K. did an outstanding job helping me figure out if DDoS protection for their game servers would work my game.

Reply from OVHcloud US2026-06-29

Hi Nicholas, Thank you for sharing! DDoS protection for game servers is a specific use case and it's good to know Cameron was able to work through it with you. We'll make sure Cameron gets recognized for it. Thank you! Megan

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Henmoro · 1 review · Experienced 2026-06-29 ·

To the point.

Was clear on the situations I had.

Reply from OVHcloud US2026-06-29

Hi Henmoro, Thank you for the review. Clear and direct communication matters, and we're glad that came through. We've sent a request for more information through Trustpilot. We'd love to recognize the team member who helped you. Thanks again! Megan

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Owais Jara · 1 review · Experienced 2026-06-18 ·

CALL HUB LLC Special Recognition to Bob Young

We have been working with OVHcloud for our server infrastructure at CALL HUB LLC, and our experience has been excellent. A special recognition goes to our Account Manager Bob Young, whose dedication and professionalism have consistently exceeded our expectations. Bob has always been responsive, knowledgeable, and proactive in helping us resolve issues and optimize our services and getting our orders aligned. What truly stands out is his commitment to customer success—even during weekends and holidays, he has made himself available to assist us when urgent situations arose. In the telecom industry, reliability and quick response times are critical, and Bob has played a key role in ensuring our operations run smoothly. His level of support is rare and highly appreciated. Thank you, Bob, and thank you to OVHcloud for having team members who genuinely care about their customers.

Reply from OVHcloud US2026-06-22

Hi Owais, Thank you for taking the time to write this and for calling out Bob by name. That kind of dedication is exactly what we want from our account team, and it's good to know it's making a real difference for you. We'll make sure Bob gets recognized for it. Thanks again! Megan

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George · 1 review · Experienced 2026-06-12 ·

I signed up for OVHcloud because I…

I signed up for OVHcloud because I wanted to rent a cloud server. Apparently, OVHcloud thought I was applying for top-secret security clearance. Right after placing my order, I received an email asking for a government-issued photo ID, a photo of my credit card, and a selfie of me holding the ID. At that point, I was half expecting the next request to be my fingerprints, dental records, and a signed statement from three neighbors. I have signed up for Google Cloud and AWS without any problems. The funniest part is that this request arrives by email and comes with a 48-hour deadline. Because nothing says “modern cybersecurity” quite like an urgent email asking for your ID, credit card, and a selfie. Somewhere, a phishing scammer is probably taking notes. In the end, I decided not to continue and requested that my account be closed. Not recommended for anyone who values privacy—or anyone who does not keep an ID, credit card, and professional selfie lighting ready beside their computer.

Reply from OVHcloud US2026-06-22

Hi George, Fair feedback, and the fingerprints line did make me smile. The verification process exists for compliance and fraud prevention reasons, but we hear you that the experience doesn't match expectations. That's worth improving. We've requested your account details through Trustpilot to log this on our end. Sorry it didn't work out, but we appreciate the feedback. Thank you, Megan

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Becky House · 1 review · Experienced 2026-06-10 ·

i know nothing about this stuff

i know nothing about this stuff! i was told to do a few upgrades to an account that someone else set up for me and the customer service person helped me get through it and get my task accomplished, with me having ZERO knowledge of what I was doing. I really appreciated the patience and assistance.

Reply from OVHcloud US2026-06-10

Hi Becky, Thank you for sharing this! It made our day. Walking through an unfamiliar process takes patience on both sides, and we're glad our team was able to make it feel manageable. We'd love to make sure the person who helped you gets recognized for it. We've requested your information through Trustpilot. If you're able to share your account details, we'll track down the right team member and pass along your kind words. Thanks! Megan

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Richard Matteson · 4 reviews · Experienced 2026-06-09 ·

Excellent customer service

Reply from OVHcloud US2026-06-10

Hi Richard, Thank you for taking the time to leave this. We really appreciate it. We'll make sure Suhail sees your kind words. It's good to know the support experience is landing the way it should. Thanks! Megan

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Paulo · 1 review · Experienced 2026-06-06 ·

OVH has been my partner since 2009

OVH has been my partner since 2009, what a satisfaction! Reviewing their services in Brazil, I have great confidence in recommending them. The products, values, and incredible support—I've never been disappointed. Thank you so much, OVH, for supporting my business!

Reply from OVHcloud US2026-06-08

Hi Paulo, Wow! 2009 is a long time, and we appreciate the trust you've placed in us over the years. Thank you for taking the time to leave this review. I'd love to make sure the team supporting you gets recognized for the work they've been doing. If you're open to it, could you send me your contact info here on Trustpilot so I can find them and pass along your kind words? Thank you again for being such a long-standing part of the OVHcloud community. Sincerely, Megan

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Marcus Hobbs · 1 review · Experienced 2026-06-02 ·

Their customer service is superb

Their customer service is superb. Best prices for compute and storage.

Reply from OVHcloud US2026-06-02

Hi Marcus, Thank you so much for taking the time to leave a review! We're really glad to hear our customer service hit the mark, and it's great to know our pricing on compute and storage is working in your favor. We hope to keep delivering the same experience going forward. Thanks again for the kind words! Megan

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Ryan Hope · 1 review · Experienced 2026-05-21 ·

Watch out for upcharges!

The purchase system is sneaky and will force you to buy unnecessary services unless you opt-out of every little checkbox they add.

Reply from OVHcloud US2026-05-28

Hi Ryan, I completely understand how frustrating it is to feel like extra options are being bundled into a checkout process. Transparency is very important to us, and it isn't our intention to make our system feel "sneaky." Thank you for bringing this up. I shared your feedback with our web and product teams so they can review our current website configurations and checkout flows to ensure options are clear. I’ve also sent you a request for more information via Trustpilot so we can get your account details. Once you share those, I’ll have a member of our team reach out to you directly outside of this platform to make sure everything on your account is set up exactly how you want it. I appreciate your time and your candid feedback. Thank you, Megan

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Mohsin Alam · 18 reviews · Experienced 2026-04-29 ·

Inexperienced Persons in Account Approval & Support Team!

I’m very disappointed with the account approval and support process. My email address was mohsin0112 (at) gmail.com, and later, my account was suspended on the OVH US website. I ordered a VPS server and submitted all the requested verification documents (3 in total). After several hours, support (ID: 674142) responded saying that mohsin (at) irenictech.com has an outstanding due, and because of that, my account cannot be approved. The issue is that they are linking my account to another individual simply because we share the same name. I clearly explained that this is not me and offered to provide any additional verification required, but I keep receiving the same response asking me to pay someone else’s due. This approach does not seem fair or logical. Many people can share the same name, and proper verification should be used before making such decisions. Based on this experience, I would not recommend this service. The process feels very illogical and unprofessional.

Reply from OVHcloud US2026-05-21

Hi Mohsin, First, I wanted to apologize that it took us a while to reach out. Your review was actually mis-assigned to a different company’s page on Trustpilot at first, so we just recently saw it. You are completely right that blocking an account just because of a shared name makes no sense, and that’s definitely not the experience we want people to have. The good news is that we’ve already located your support ticket in our system. I’m taking this straight to our Account Validation team right now to figure out exactly what happened. To make things easier for you, I'll have them reach out to you directly via the contact info you provided (off the Trustpilot platform) so we can get this sorted out without you having to post back and forth here. Appreciate your patience while we get this cleared up! Thank you, Megan

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TheHonestPrussian · 117 reviews · Experienced 2026-03-19 ·

OVH Cloud clearly did not get the memo…

OVH Cloud clearly did not get the memo that it’s 2026, and not 2005. If you’re going to hire an anti-fraud team for your company, and said anti-fraud team start asking your customers to send them photos of their credit cards via email, I think a smart person would be concerned. Not OVH Cloud. These days, there are third-party companies out there who specialise in KYC verification. None of those involve having customers pose with their credit cards in selfies. Having had a meeting with Vernex, & having invited him to send me a photo of his credit card, he simply laughed and asked if this was that “dry British sarcasm”, before quickly getting uncomfortable, & thanking me for my feedback. I don’t think his mouse moved that fast in its entire existence as he grabbed it, moved it over the to the “End Meeting” button & slammed the left mouse button down. Then we had Ayele K, who upon challenging him/her as to why anyone would send an image of their credit card over email, s/he gave gave some guff about anti-fraud measures - of course not answering the question whatsoever, and closed the support ticket - again his/her mouse must have moved at lightening speed over to the “close ticket” button. These employees are clearly told to shut down any challenges into these 2005, archaic KYC practices. You speak to any OVH Cloud employee and they immediately behave like stunned deer caught in the headlights. It’s pretty hilarious to watch really , but it goes to show that every employee there knows their KYC methods are dangerous & insecure, they’re just afraid to admit it. I’ve now written an article in the national media citing how this company demands images of customers credit cards. Their staff are incompetent, you get more sense out of a brick wall. If these lot go out of business, we’ll know why.

Reply from OVHcloud US2026-05-07

Thank you for leaving this review, even though I completely understand the frustration behind it. The concerns you've raised about our KYC verification methods are valid, and the way your questions were handled (tickets closed, meetings ended abruptly) falls short of the transparency our customers deserve. Your point about modern, secure identity verification solutions is well made, and it's feedback that we’ve shared internally. Thank you again, Megan

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Ladislau Gloria · 1 review · Experienced 2026-04-02 ·

I do not recommend.

Funny how this company to clear balances accept any card (perhaps even stolen ones), in this case they perfectly accepted my OnePay bank card to clear a $50 balance. Then when I tried to purchase a new server they denied it saying they do not accept the same OnePay bank which is a US federally regulated and insured bank lmao.

Reply from OVHcloud US2026-04-10

Hi Ladislau, I understand how frustrating it is to have a payment method work for one transaction and not the next. This isn’t the smooth experience we want our customers to have, and I appreciate you bringing this to our attention. Because I don't have your account details through this platform, I’m currently unable to see exactly what happened with your OnePay card. I’ve sent you a request for more information via Trustpilot so I can identify your account. Once you provide those details, I will have our support and accounting teams review the logs to investigate why the new order was declined. Thank you, Megan

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Jeff Reed · 1 review · Experienced 2026-03-03 ·

Working with Jeremy w5/5 Experience with Jeremy Sorensen at OVH

Working with Jeremy was an outstanding experience from start to finish. He was incredibly responsive, knowledgeable, and genuinely invested in helping me find the right solution for a high-demand WooCommerce setup. Instead of giving generic advice, he took the time to understand my specific use case and provided a clear, well-structured recommendation that made a complex infrastructure decision feel manageable. What really stood out was how thorough and practical his guidance was. He didn’t just point me in a direction. He broke everything down step-by-step, provided relevant documentation, and ensured I had the resources needed to move quickly and confidently. His recommendation of using a PCI instance with Managed MySQL and Valkey ended up being exactly what I needed, and the performance during testing exceeded expectations. Jeremy was also great to work with on a personal level, professional, easy to communicate with, and clearly experienced in this space. You can tell he cares about helping his clients succeed, not just making a sale. Overall, this was one of the smoothest infrastructure setups I’ve worked through, and Jeremy played a huge role in that. I’d absolutely recommend working with him and will be continuing to use OVHcloud for future projects.

Reply from OVHcloud US2026-03-27

Hi Jeff, Thank you so much for the detailed feedback! We're happy to hear that Jeremy was able to help you navigate the complexities of a high-demand WooCommerce setup. It’s great to know that combination is delivering the performance you needed. We pride ourselves on providing practical, tailored guidance rather than generic advice, and I’ll be sure to pass your kind words directly to Jeremy. We look forward to supporting your future projects and seeing your continued success on the platform. Thanks! Megan

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Stuart OdenI · 3 reviews · Experienced 2026-02-17 ·

cheap boxes but if u are anything other…

cheap boxes but if u are anything other than expert GOOD LUCK trying to figure this shit out. u guys realize AI is a thing and u can give a few prompts to claude or something and be like "add some tool tips here that explain what all this crap does". oh and guess what, AI can also offer support, like live support. guess they're too busy sending IDs to the government and playing games on steam. if the prices weren't cheap I'd go elsewehre, oh speaking of which Hetzner is basically the same price with a better interface. welp guess they don't really want my money.

Reply from OVHcloud US2026-03-05

Hi Stuart, We appreciate the feedback. It’s true that many of our solutions are built with technical experts in mind, but we hear you on the need for better guidance within the interface. We’re always looking for ways to make our documentation and support more accessible, including exploring how new tools can help us get users the right information faster. In the meantime, we're glad the pricing is a win for you, and we’ll keep working on making the platform easier to navigate. Sincerely, Megan