Customer service was fast and friendly.
Customer service helped to stop the transaction process of the subscription. I appreciated that.
About SuperSmart USA
Data updated- Website
- us.supersmart.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 85 reviews
- Replies to negative
- 92% (12/13)
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About this business
SuperSmart, a pioneer in nutritional supplements since 1992For over 30 years, SuperSmart has helped customers around the world restore and maintain good health through science-based nutritional supplementation. Since 1992, our mission has stayed the same: offer supplements of uncompromising quality, formulated on the latest scientific research and produced to pharmaceutical standards.Our catalog includes more than 400 products covering vitamins, minerals, probiotics, antioxidants, anti-aging formulations and phytonutrients, available as softgels, capsules, tablets, powders and enteric-coated pills. Every product is manufactured in GMP (Good Manufacturing Practices) and HACCP (Hazard Analysis and Critical Control Points) certified facilities located in the European Union and the United States.We are committed to clean formulations. Our range features Gluten-Free, Non-GMO, Additive-Free, Soy-Free, Nanoparticle-Free and Vegan-Friendly products, with full transparency on product origin, ingredients and dosages, so you always know exactly what you are taking and why.Our guiding principles have remained the same for more than three decades: quality, safety, efficacy and scientific validation. Each formulation is evidence-based, and we document the research behind our ingredients so customers can make informed decisions.Ordering from us.supersmart.com is simple, with reliable delivery across the United States, a subscription program for your daily essentials and loyalty discounts for returning customers. Our customer service team is available at [email protected] and is happy to help with any question about products or orders.
Written by the business, not verified by us.Is SuperSmart USA legit?
SuperSmart USA (us.supersmart.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their overall purchases. Many customers frequently praise the high quality of the health supplements, noting how effective they are and how wonderfully fast the shipping times usually are. People also deeply appreciate the user-friendly website, clear product descriptions, and the responsive customer support team whenever assistance is required. However, some reviewers were not happy with unexpected delivery delays, missing order notifications, and difficulties tracking their packages properly. A few consumers also experienced frustrating issues with shipments arriving late or sensitive items being left unprotected in hot outdoor mailboxes.
Auto-generated from all reviews of this business. For reference only.What people say
I order here due to the high quality of…
I order here due to the high quality of the products and the quick delivery of items - thank you
SuperSmart's Eye Pressure supplements: highly recommended!
I purchase SuperSmart's Eye Pressure supplements regularly for over 5 years, and gotta say they are truly a wonderful product for my Glaucoma. Highly recommended if you have eye pain from your Glaucoma.
Speedy service.
They have great products.
Doctor Recommended!
Good pricing, very good availability, doctor recommended (couldn't find what I needed anywhere else), and it took only a week to arrive (which I can't complain about).
Great Service
Fast, good communication, as promised.
New customer 1
I got my order fast and on time.
Thrgood product website is easy to use and shipping…
Thr website is easy to use and shipping is very fast.
Really like that they don’t have…
Really like that they don’t have fillers in their supplements. Great customer service and quality products
I like and recommend it!
Catalase.
Great catalase product.
I always receive my products on time.
fairly quick service
fairly quick service. Decent prices
It is a great product but I still have…
It is a great product but I still have not received it yet
Reply from SuperSmart USA2025-09-29
Hi Carmen, Thank you for your kind words about our product. We’re very sorry you haven’t received your order yet. Unfortunately, this item is currently out of stock due to unforeseen delays at customs related to the new tariffs, which have slowed down our incoming shipments. We sincerely apologize for the inconvenience and frustration this may cause. Our team is working hard to restock as quickly as possible, and we’ll notify you as soon as your order is ready to ship. If you’d like more details or wish to adjust your order, please don’t hesitate to contact our Customer Service team at [email protected] with your reference number 200142. Thank you for your patience and understanding. Best regards, The SuperSmart Team
The h pylori supplement has helped my…
The h pylori supplement has helped my digestive issues. I was diagnosed with h pylori more than once. Also was hospitalized with h pylori several times. Even after taking prescription meds for this condition I still had ongoing digestive issues. So I decided to give this product a try. It has helped with the bloating and inflammation in my stomach and chest. So I gave it a 4 star rating. It helps to calm the pain in my stomach and also acid reflux pains. It is a good product and I would recommend.
Great Products Great Customer Service
Have purchased from this company many times. A package arrived damaged and with an 1 email to customer service it was fixed. Thank you for great products and great customer service
Above and beyond customer service
Above and beyond customer service! Bravo. Love SuperSmart.
Quality supplements
I use the lactobacillus gasseri to make yogurt
I use the lactobacillus gasseri to make yogurt, and when I made it using a recipe I've used many many times, it failed, leading me to believe that there was something wrong with the product. I will try one more time, but am not holding out much hope.
Reply from SuperSmart USA2025-09-12
Hi Ann, Thank you for sharing this and I’m sorry for the frustration with your batch. Our Lactobacillus gasseri is formulated as a dietary supplement, not as a yogurt starter culture, so we can’t guarantee successful fermentation. Even when a probiotic contains live organisms, the strain, CFU level, excipients, and fermentation conditions (milk prep, temperature, incubation time, oxygen, pH) may not match what’s required to set yogurt reliably. If you’d like to keep experimenting, a dedicated yogurt starter is likely to give you more consistent results. In the meantime, we’d love to help directly—please email [email protected] with your order number so we can review your case and arrange the best solution (replacement or refund as appropriate). Thanks again for giving us the chance to make this right. The SuperSmart Team
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