About SuperSmart USA
Data updated- Website
- us.supersmart.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 85 reviews
- Replies to negative
- 92% (12/13)
Do you own SuperSmart USA? Claim this profile for free and start replying to reviews.
About this business
SuperSmart, a pioneer in nutritional supplements since 1992For over 30 years, SuperSmart has helped customers around the world restore and maintain good health through science-based nutritional supplementation. Since 1992, our mission has stayed the same: offer supplements of uncompromising quality, formulated on the latest scientific research and produced to pharmaceutical standards.Our catalog includes more than 400 products covering vitamins, minerals, probiotics, antioxidants, anti-aging formulations and phytonutrients, available as softgels, capsules, tablets, powders and enteric-coated pills. Every product is manufactured in GMP (Good Manufacturing Practices) and HACCP (Hazard Analysis and Critical Control Points) certified facilities located in the European Union and the United States.We are committed to clean formulations. Our range features Gluten-Free, Non-GMO, Additive-Free, Soy-Free, Nanoparticle-Free and Vegan-Friendly products, with full transparency on product origin, ingredients and dosages, so you always know exactly what you are taking and why.Our guiding principles have remained the same for more than three decades: quality, safety, efficacy and scientific validation. Each formulation is evidence-based, and we document the research behind our ingredients so customers can make informed decisions.Ordering from us.supersmart.com is simple, with reliable delivery across the United States, a subscription program for your daily essentials and loyalty discounts for returning customers. Our customer service team is available at [email protected] and is happy to help with any question about products or orders.
Written by the business, not verified by us.Is SuperSmart USA legit?
SuperSmart USA (us.supersmart.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their overall purchases. Many customers frequently praise the high quality of the health supplements, noting how effective they are and how wonderfully fast the shipping times usually are. People also deeply appreciate the user-friendly website, clear product descriptions, and the responsive customer support team whenever assistance is required. However, some reviewers were not happy with unexpected delivery delays, missing order notifications, and difficulties tracking their packages properly. A few consumers also experienced frustrating issues with shipments arriving late or sensitive items being left unprotected in hot outdoor mailboxes.
Auto-generated from all reviews of this business. For reference only.What people say
Order placed and paid for over one…
Order placed and paid for over one month ago, never shipped from Super smart . Just got an email to place review so here it is
Reply from SuperSmart USA2025-09-04
Hi Firas, We sincerely apologize for the experience you’ve had. This is absolutely not the level of service we aim to provide. Your order should not have been delayed like this, and we understand how frustrating it must be to wait without clear updates. Please reach out to our Customer Service team at [email protected] with your order number so we can immediately investigate what happened and make it right for you (reshipment or refund). Thank you for bringing this to our attention. We will do everything possible to resolve this matter quickly. Best regards, The SuperSmart Team
the product was in hot mail box without notification
product was left in hot mail box by usps for days. Before it said it will deliver by ups. But the company changed and never notify the buyer when it is shipped. The product is not lived any more , please refund
Reply from SuperSmart USA2025-09-01
Hi Patty I’m really sorry for the frustration here, and I appreciate you letting us know. A quick clarification on the product: our H. pylori formula uses Pylopass™ (Lactobacillus reuteri DSM 17648) in a non-live, postbiotic form. That means it’s not a living strain and is shelf-stable, so a period in a warm mailbox should not affect its intended function. On the shipping side, we do use UPS, USPS, or other carriers depending on the route and service level available at the time. I apologize that the carrier change wasn’t clear. This isn’t the experience we want for you. For further assistance, please don’t hesitate to reach out to our Customer Service team at [email protected] with your order details, and we’ll be glad to help you directly. Best regards, The SuperSmart Team
product delivered on time and in good…
product delivered on time and in good shape
Great supplements at great prices
Receiving a link to the correct…
Receiving a link to the correct website, showing the currency in USD, was just what I needed. It would be better if that choice was available on the site that persistently appeared in my browser.
Reliable
Fast. Reliable.
Ghosted
I placed my order three weeks ago. It still hasn’t arrived. I understand there could be backorders but what bothers me is the silence. No communication at all to let me know what’s happening or what to expect.
Be super smart and shop at SuperSmart
SuperSmart has the most incredible variety of natural supplements. I can`t find a better probiotic anywhere else. Delivery, after ordering, is almost immediate. Good value for great products.
Nice people
Nice people, not robot !! who take care and solve all your problems even if you are not living in States..(Caribbeans resident).. goods products and fast delivery.
I get a good price on a product that…
I get a good price on a product that works well
Backordered products not refunded
I cancelled backordered products and never received a refund. I’ve contacted customers service 3-4 times and they keep saying it will be put through. It’s been 2 months.
Reply from SuperSmart USA2025-07-15
Dear JessAZ, Thank you for bringing this to our attention, and I’m truly sorry for the frustration you've experienced. We sincerely apologize for the delay in processing your refund. This is not the level of service we strive to provide, and I completely understand your disappointment after waiting this long. I will personally ensure your refund is prioritized and processed without further delay. Please feel free to contact us directly at [email protected] or call us at +1 (786) 522-3907 (Monday to Friday, 9am–1pm / 2pm–6pm EST), so we can confirm your details and finalize the resolution. Thank you for your patience, and again, we’re very sorry for the inconvenience caused. Warm regards, Customer Service Team SuperSmart
excelente product
I ordered product a couple of weeks ago…
I ordered product a couple of weeks ago and they never said they were out of stock. They charged me for product and I've never received it. I had to call them to check on status.
Reply from SuperSmart USA2025-06-26
We regret that you were charged for a product that you have not received and that we did not notify you about its stock status. We appreciate you bringing this to our attention, and we will look into this issue.
High Molecular Weight Hyaluronic Acid
This is my go to company for high molecular weight hyaluronic acid. Others either don't know or don't care to share the molecular weight of their product. I've been buying from SuperSmart USA for a long time and they offer consistent quality. A good company to work with as long as you can handle slightly longer shipping times.
Great quality product
Easy to order, great quality products and convenient delivery. Price is not the most cost effective but the quality is worth it.
Excellent!!
Excellent service. Super-fast shipping. High quality unique products!!
Good Prices
Hi! I’m very happy with the variety of your products, your sales and your prices. My emails come in French but I can understand them for the most part.
Reply from SuperSmart USA2025-06-02
Hey Wendy, glad to hear you are happy with our products. Now I already fixed the emails in French to show in English. Sorry for the glitch. Let me know if you need anything else. Sincerely, Dania.
Great products and service
Reply from SuperSmart USA2025-06-02
Brian thank you for your loyalty and time in writing this review. We appreciate you very much!
Items received in a short period of…
Items received in a short period of time.
Reply from SuperSmart USA2025-06-02
Wai Kuen Lee, thank you for the feedback. We are happy to hear this!
Beyond Health International
Persona
North American Herb & Spice
ReadyRx
N2naturalnutrition
WANDERNANA®
Gamer Supps
pharmaserve.com