USA Auto Transport

Two Different BOL’s provided to use against me, Fraud.

USA auto Transport delivered damaged car to me. After I complained about the damages, the BOL picture was changed to trick me to think that the damage was already there. Fortunately, all towing companies, use a third party system to upload official BOL. And the Official BOL did Not have those damages!!!!!!!!!!!!!!!!!!! Trying to be fair with this review, but once you cross the line to change a legal document against me for a service I paid to you - Game on. Poor Customer service, Delayed pick up of vehicle, 10 business days late on delivery of car and damaged rim without signing BOL (Bill of lading) Used USA Auto transport to deliver an Audi from Texas to the east coast. *Pick up window was not honored (delayed and not within pickup window) *Transportation of car was not communicated with an approximate Estimated date of arrival. *Poor customer service *Delivery of car was 10 business days late. *** Wheel rim damage Car was finally delivered, and no Bill of Lading provided. Now I personally have to contact insurance and file claim. I would not recommend this company as they did not manage expectations or provided adequate information on status of car delivery. They are brokers. One thing they did on time was charge my credit card.

Excellent!

Excellent communication, fast, reliable and courteous. These guys make moving a car from coast to coast so easy and delightful. Would use again and again!

Very bad experience

USA Auto Transport is not a trucking company. They are broker. So there is no tracking, no accurate ETA. You will know when your car will be picked up or delivered 1 hours ahead. Throughout the process, they didn’t tell me when there were delays. Every time I called they told me car will be delivered “today” or “tomorrow”. Finally on the delivery date, which is about 10 days later than their estimate, an unknown number called me out of blue saying my car was outside. I ran down and saw a guy standing next to my car. I asked for bill of lading to sign but the driver doesn’t have it. There was a big scratch/dent on the wheel rims which were not there before. But I was not given the bill of lading to report the damage. I complained my damages through email and phone calls to USA Auto Transport. They said they will report to insurance company and asked for before/after pictures. They later on send me their copy of bill of lading (without my signature of course, PDF version) with multiple damages noted as “pick up damages”. Note this is after I told them what was damaged (wheel rims). The attached PDF version of bill of lading also had a link to a third party website (superdispatch.com), the link shows my actual online BOL which also has a picture to show pickup damages. The two pictures are DIFFERENT. The only differences are on the wheel rims. So they sent me a PDF report with many added damages that I already reported and was going to claim the damages were already there when the car was picked up. But they forgot to remove the link in the report which leads me to the actual online report. This is not ethical. I don’t think what they did is even legal. PS: you gave to go through all the troubles yourself to file for a claim with insurance company. USA Auto Transport is not gonna help you with anything.

Professional and timely

Professional and timely. Met our expectations and great service.

Great service from start to finish

Great service from start to finish! Very reasonable pricing for the quality work.

Great and quality services

5 star effort

Very reliable for shipping across the state. They just finished delivering my son's new Toyota Camry and he couldn't be happier. It was an early graduation gift and we wanted it to be a surprise. So the driver even went as far as timing the delivery for when our son was home. The car was picked up from the dealership was on schedule and the vehicle arrived safely! It only took to days to from Philly to Phoenix. Definitely a 5 star effort.

Great and reliable car shipping service

Great service. Reliable drive and timely delivery. Communication with the drivers and my main contact, Jordan were great. Definitely recommend their service. I used them twice already!

Did everything they said they would do

Did everything they said they would do, on schedule, car arrived in perfect condition

Thank you!

Our experience with USA Auto Transport was great! The whole process was stress-free and they took excellent care of our two vehicles that were shipped from LA to New Jersey.

Great company!

Great communication throughout the whole process. The driver also went above and beyond expectations by covering my car in plastic. Will do business again.

Very pleased

Very pleased, informed every step of the way.

Smooth

Smooth, efficient service. Less costly than other provider I called. I’d use them again.

Kept me informed

Kept me informed, on time, happy with transport.

GREAT Experience!

Phone personnel were excellent ! Driver (Andrij) was exceptional ! I would strongly recommend USA Auto Transport in the future.

Great service

The staff were nice and friendly.

Is the battered company

Great service

Great service. Very fast and safe. Prices are pretty good.

very happy~The staff were super nice…

very happy~The staff were super nice and amazing

Excellent service