Clarity Debt Resolution Inc (usclarity.com) has a 2.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you for your wonderful feedback. We are pleased to hear that your experience was a positive one and that you felt supported throughout the process. Our team is dedicated to helping clients navigate their financial goals with clarity and care. Should you ever have questions or need further assistance, please reach out to us at (855) 242-8888.
Thank you for your wonderful feedback. We are pleased to hear that your experience was a positive one and that you felt supported throughout the process. Our team is dedicated to helping clients navigate their financial goals with clarity and care. Should you ever have questions or need further assistance, please reach out to us at (855) 242-8888.
The services was great, my debt are almost cut in half and good communication
Thank you for your wonderful feedback. We are pleased to hear that your experience was a positive one and that you felt supported throughout the process. Our team is dedicated to helping clients navigate their financial goals with clarity and care. Should you ever have questions or need further assistance, please reach out to us at (855) 242-8888.
I would not recommend this company to anyone. I have been in the program for over a year and have already received two court summons from two of my creditors. I also discovered that they pay themselves $71 a month out of the money I send in. To make matters worse, they had not even contacted some of my creditors, and on top of that, they wanted me to pay even more money — which I simply could not afford. I am now trying to leave the program and settle my debts on my own. This company takes advantage of people who are already going through hard times in a difficult economy.
Thank you for sharing your feedback. We are sorry to hear your experience has not met expectations. At this time we are not able to locate an account with the information provided in this review but we would welcome the opportunity to review your concerns in more detail and provide an update on your account status. Please feel free to contact us directly so we can further assist you. Phone: (949) 570-9889 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
The company is a scam. They take your money and do not pay off any debt. I have been trying to pay off my entire program for 6 months. They are now holding over 28,000 dollars of mine and will not pay off any of my debt. They just are trying to get another 1000 dollars above the amount they told me. DO NOT, DO NOT, DO NOT USE THIS COMPAY NO MATTER YOUR SITUATION.
Thank you for providing your feedback. We regret that your recent experience has fallen short of expectations. Your account is of priority at this time and has been sent for review so that you are contacted . We also invite you to contact us directly at (949) 570‑9889 or [email protected] so we may review your account in detail and provide a comprehensive update. We appreciate your communication and remain committed to maintaining transparency, professionalism, and client-focused service.
Bad Experience With Clarity Debt Solution I am extremely disappointed with the service I received from Clarity Debt Solution. According to my contract, I was supposed to be charged $366 every month for the next five years while the company negotiated my debts. The agreement was that they would collect the money each month, keep it in an account, and then use those funds to settle my debts on my behalf. However, this is not what happened. About a month ago, they negotiated a settlement with Capital One for $1,800. Instead of using the money I had already paid into the program, the company claimed that I still had to pay the deb for Capital one, an additional $856. This made no sense to me, because I had already been paying them every month exactly for this purpose. At this point, it feels like they took my money and did not apply it correctly. I feel completely disappointed and misled. What was supposed to be a debt‑relief solution has turned into a stressful and frustrating experience.Arcely Mendoza
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.. We take concerns like yours seriously, and your comments have been forwarded to our management team for review. At this time, we’re unable to locate an account under the information provided. We would welcome the opportunity to review your concerns in more detail. Please contact us directly so we can assist you further: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care and transparency.
Not a good experience preferring not explaining
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We welcome the opportunity to review your concerns in more detail and assist you further. Please feel free to contact us directly. Phone: 949-656-3891 Email: [email protected] We appreciate you bringing this matter to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
My code not working hard to get to my account
Thank you for your feedback. We are sorry to hear you experienced difficulty accessing your account. We understand how frustrating it can be when login or access issues occur. Our team is available to assist with account access and help resolve any technical concerns as quickly as possible. We encourage you to contact us directly so we can assist you further. Phone: 949-656-3891 Email: [email protected] We appreciate you bringing this matter to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
This is a scam. Do not use. 1st using them will KILL your credit as they want you to default on all your loans and credit cards. 2nd half the money you give them goes to their pockets and not towards settling debt. You are better off negotiating settlements on your own. Do not use these thieves.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns and want to clarify that this is a debt resolution service and that we are only able to settle accounts when funds become available and when accounts have become voluntarily past due, as this is when creditors may be willing to consider settlement options. Participation in this type of service can involve risk, including potential credit impact and ongoing creditor communications. The structure of the program and its associated risks were reviewed during enrollment, the quality assurance call, and are outlined in your contract. If there has been any misunderstanding regarding how the service operates, we sincerely apologize. We would also like to clarify that settlement fees are only collected on accounts that have been successfully settled, processed, and are actively being paid. All fees are assessed in accordance with your contract and applicable regulations. Our goal is always to help clients work toward resolving their enrolled debts and support them on their journey to becoming debt free. We welcome the opportunity to review your concerns in more detail and assist you further. Please feel free to contact us directly. Phone: 949-656-3891 Email: [email protected] We appreciate you bringing this matter to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
We have been with the program for two years, making a monthly payment of $437. Last week, we were informed that since they were unable to achieve a settlement agreement with Capitol 1, we had two choices: either increase our monthly payment to $992/ month or pay a lump sum of $6,100. If we could afford either of these options, we would not have chosen this company to begin with. Additionally, when notified of these options, we were not given a breakdown or explanation of charges. We ended up paying more than our original debts. This company has horrible overseas customer service and I was unable to talk directly to anyone capable of making a decision.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take all negative feedback seriously, especially when it relates to communication, payment options, or clarity around account details. Your comments have been shared with upper management for further review so the situation can be evaluated and used to improve our processes and client experience moving forward. At this time, we are unable to locate your account in our system. We would welcome the opportunity to review your concerns in more detail and assist you directly. You may contact us at: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this matter to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
Their Customer Service is excellent when you are signing up, they make you feel welcoming and say you can reach them whenever. But once you are in contract the Customer service changes its hard to get in touch with them and some of the reps can be rude. Otherwise they are helping with my credit solution...they just need to get better with Customer service communications.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take all negative feedback seriously. Your account has been forwarded to upper management for further review, and your concerns are being evaluated carefully. One of our goals as a debt relief service is to provide clear, respectful, and helpful service while maintaining open communication with all of our clients. We apologize if this was not your experience. We would welcome the opportunity to review your concerns in more detail and work toward a resolution. Please feel free to contact us directly so we can assist you further. Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this matter to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
They charged us triple the amount. 2/3 went into fees. They are not working for you they are working for their pockets. I would give them a negative if I could. Don't trust them they will rob you blind and then give you a negative on your credit report.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take all negative feedback seriously. Your comments have been shared with upper management for further review. The goal of our service is to help settle debts for less than the amount owed while saving time and money. Results can vary depending on account status and creditor cooperation. We do not guarantee that accounts can be settled or that savings will be achieved. Fees are charged as allowed by state and local regulations and are fully outlined in your contract. If there was any misunderstanding regarding this information, we sincerely apologize. At this time, we are unable to locate your account in our system. We would welcome the opportunity to review your concerns in more detail and assist you directly. You may contact us at: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this matter to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
always asking for more money to get other accounts settled while at the beginning of the contract they gave me a total amount that I was gonna pay every month and now they’re asking for more money that it’s not right thank you
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations. Your concerns have been escalated to management and our negotiations leadership for further review. Please note that settlements can only be obtained as funds become available. Because you are currently paying on other settlements, a large portion of your monthly service deposit is being used toward those accounts. When an account reaches a legal status and there are not enough funds available to accept a settlement, we will still work to obtain a settlement offer. In those situations, we will present the offer along with the additional funds needed to accept the settlement offer so you can decide whether you would like to move forward or not. The same applies when we receive a very favorable settlement offer but there are not sufficient funds available at that time. We will still present the offer and the additional funds required, giving you the option to accept or decline. We sincerely apologize if this process was not clearly explained when the settlement offers were presented. We appreciate your patience and the opportunity to address your concerns. We would appreciate the opportunity to discuss your concerns in more detail so we can better assist you. Please feel free to contact us directly: Phone: (949) 656-3891 Email: [email protected] Thank you again for bringing this to our attention. We remain committed to addressing client concerns with care, clarity, and transparency.
Horrible customer service, they make the program as long and painful as they can while charging outrageous fees. I ended up paying most of my debts myself and working with creditor. I highly suggest working with your creditors yourself and not this company
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.. We take concerns like yours seriously, and your comments have been forwarded to our management team for review. At this time, we’re unable to locate an account under the information provided. We would welcome the opportunity to review your concerns in more detail. Please contact us directly so we can assist you further: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care and transparency.
I would not even give this company a 1 star. The Customer service Rep. Kept me on the phone over 40 min twice now, with no resolution. Keeps blaming the customer by sarcastically mixing his words. I also, have not been able to get into their Portal to view my acct. according to him it's not possible and I am the issue. Clarity SUCKS! Sorry I ever called this company!!
Thank you for taking the time to share your feedback with us, and we are sorry to hear that your experience did not meet expectations. We take negative feedback very seriously, and your account has been sent to upper management for further review. Our company works hard to provide the best customer service possible and to ensure all clients receive honest and accurate information. We apologize if that has not been your experience. At your earliest convenience, please feel free to contact us directly so we can assist you further: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
They only get 1 star because the customer service staff are always nice. Other than that, horrible company. There are a million others to use, try them. Any time something is within their power, the process takes excruciatingly long, there are a million extra hoops and they act like they have no control over anything. Nothing moves along with any purpose or without prompting. I had to stay on them every step of the way to make sure anything was getting done. I even removed and negotiated 2 accounts myself, because they are so incompetent. And heaven forbid they ever draft money they are not supposed to. It will take several weeks to get it back. The supervisors and other departments are never available to discuss things. Your account manager is never available to discuss anything. It is beyond ridiculous. Don’t waste your time or energy.
Thank you for taking the time to share your feedback with us, and we are sorry to hear that your experience did not meet expectations. We take negative feedback very seriously. Your account has been forwarded to upper management for further review, and a team member will be following up with you shortly. As a company, we strive to work as diligently as possible to resolve our clients’ debts in a timely manner while maintaining clear and consistent communication throughout the entire program. As a reminder, because this is a debt relief service and not a loan, we are only able to negotiate and settle accounts as funds become available and as accounts become eligible. The estimated timeframe provided at enrollment represents the period in which we have to resolve all enrolled debts. If this has not been your experience, or if any details were not fully understood, we sincerely apologize. We would welcome the opportunity to review your concerns in more detail. Please feel free to contact us directly so we can assist you further: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.
I had them work on my accounts but I didn't have all the correct information given to me when they signed me up or I didn't understand their procedures. I understood they would contact all the companies in the beginning. No they wait until they have money enough to handle one account at a time lowest one first. I got out of there.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. We take concerns like yours seriously, and your comments have been forwarded to our management team for further review. We do send your creditors a Power of Attorney to inform them that we are working on your behalf to resolve your debt. However, because this is a debt relief program, not a loan we can only settle accounts as funds become available and once accounts are past due enough for creditors to consider settlement. If this was not fully understood at the beginning of the program, we sincerely apologize. If you would like to discuss your account further or have additional questions, please contact us at: Phone: (949) 656‑3891 Email: [email protected] Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review this with you and work toward a clear path forward.
i have been with this company since dec 2022. i have been satisfied with the progress of settling my debt. i would recommend this company to help with settling debts.
Thank you for taking the time to share your positive experience with us. Your feedback truly means a great deal to our team and serves as wonderful motivation to continue providing the highest level of service possible. If you need any additional assistance, please do not hesitate to contact us at (855) 242-8888 to speak directly with a service specialist. Thank you again for your kind words and for choosing our services, we greatly appreciate it.
Worst experience I've ever had. All bullshit!. I'm a year in they haven't negotiated any settlements. When I signed up they instructed me to stop making payments, they would take care of everything. I made my payments to them consistently. A month in they gave me the up sale for legal representation. Now my credit is trashed and I;m being sued by my creditors
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.. We take concerns like yours seriously, and your comments have been forwarded to our management team for review. At this time, we’re unable to locate an account under the information provided. We would welcome the opportunity to review your concerns in more detail. Please contact us directly so we can assist you further: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care and transparency.
Regrettably, signing in here was a grave mistake. I was seeking a loan to consolidate my credit debt at a more favorable interest rate. While I received a mail solicitation offering a 5% interest rate loan, the representative failed to provide comprehensive details of the settlement plan, resulting in my misunderstanding and subsequent consequences. Given my financial situation, I feel that the representative took unfair advantage of me. This experience strikes me as a form of legal scam. Unfortunately, the representative who initiated contact is never responded . Am glad I canceled and out of these nonsense.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.. We take concerns like yours seriously, and your comments have been forwarded to our management team for review. At this time, we’re unable to locate an account under the information provided. We would welcome the opportunity to review your concerns in more detail. Please contact us directly so we can assist you further: Phone: (949) 656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care and transparency.
64 reviews matching