USFCR is the largest and most trusted System for Award Management (SAM) registration and renewal services company. USFCR has completed over 100,000 compliant SAM registrations for businesses and nonprofits during our 10 years in business. We also provide set-aside registrations and certifications, including women-owned, veteran-owned, HUBZone, 8(a) Business Development Program, and other federal contracting services, training, and technology.
Written by the business, not verified by us.US Federal Contractor Registration (USFCR) (usfcr.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their guidance and constant attention to detail during complex registration procedures. People note that the team is extremely helpful, professional, and responsive when managing important government documents. Some reviewers were not happy with unfulfilled expectations regarding bid assistance and considered the overall offering to be a waste of time. A few individuals also experienced confusion regarding contract timelines, renewal dates, and various administrative hurdles during their collaboration. Despite these concerns, most consumers emphasize the efficiency and reliability of the support provided throughout the entire process.
Auto-generated from all reviews of this business. For reference only.Primarily the end result of getting our expired SAM registration renewed. Navigating the government web sites not entirely clear so great to have someone guide us. Helen stayed with it and stayed with me along the way.
Your review made our day, Nick. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile.
Absolutely one person has made this experience even worth sticking to and that is Kelvin Brooks. From the first time we spoke, Kelvin and I have had a relationship like no other. He has kept me in the loop, answered his phone when no one else would and walked me thru every single process. His patience and understanding is top notch! USFCR is lucky to have him! Thank you Kelvin! Nancy Cupp NK Investigations
Thank you for choosing USFCR and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Gina's service and support was outstanding. She was able to understand my need and find a solution that will work for our Town. She was very patience as I explained the timing issue I was having to complete our task. Thank you for hiring this responsible representatives to interface with clients
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
Thank you for 5-Stars
This has been a process for me. I am not adroit at the computer. I know, I frustrated your staff. For the only reason, that I just don't know. (Anything). They were genuinely concerned with my mission. They stuck to it, they were positive in a human way.( With their vernacular and cadence.) They kept communication open. I appreciate that. If I needed question to be answered, they were answered in a reasonable time. My weakness, was at that time, I was working M-F 12 hours a day. It is/was a effective and efficient experience. Being honest, always look for better ways of tagging or communicating to individuals such as myself to keep them involved and trust in the voyage. Special Thank you to: Jacob Cummings Liliana Lander Peter Lenoir Date of experience is Various.
We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.
I had tried other people for help... but no results. Once I was with Zakia Wilder from USFCR, problems started to get fixed. She is knowledgeable and professional.
Really good communication with everybody within the team. Are quick responses and ability to work in different time zones.
We’re really grateful and appreciate you taking the time to share your rating with us.
USFCR for the WIN! USFCR first contacted me when I thought I wouldn't need them to fill out my SAM registration. I quickly realized how much I would need them and Mike Trupke came to the rescue. I highly recommend this firm.
Alize and the entire USFCR team worked hard and completed my federal registrations.
We were approached by USFCR at a conference, and they spoke repeatedly about how they are able to achieve a 42% acceptance with their bids. Our company went through "an internal evaluation to make sure that the company was a good fit". We were "accepted" and quoted $10,000/ month. Two team members even flew in to meet us. We paid a first payment of $30,000, and after the first three months of understandably establishing the prerequisites, we were surprised to notice the team was rather inexperienced and we had to do most of the screening job for them, and do a lot of handholding through the process. Months passed by, and unfortunately only 4 bids were submitted in 9 months with zero acceptance. Needless to say, we really wanted this to work but the ROI was null and we were bleeding through cash uselessly. We informed them about our intent to stop and the program manager did not even have the minimal courtesy of answering. I would advise you to look at alternatives before. the same job can be done at <5% of their quoted fees.
False misrepresentation and misleading intentions. If you are just trying to get registered with the SAM for US Federal Government grants, please beware of the misleading strategies the USFCR may use to deceive you into believing they are a program that works for the government, without exactly stating it. The following is the basic outline of how I was misled to pay for a service that is actually free. After looking on BING for how to register for the SAM, I had a call from the Registration & Contract Specialist, named Johnathon Vogel. The Registration & Contract specialist claimed “They are the way to register for the SAM.” I clarify if they worked for the government. Mr. Vogel stated, “This is a real program, and they are the way to register for the SAM”. In various conversations he strategically implies this is the way to register for the SAM. At no point in any of our calls did he clarify they are not representing the government or that the SAM registration is free. Instead, he strategically made statements to mislead me and redirect my questions. I had a bid due Aug 9th and I needed both to be registered and complaint. Mr. Vogel directly sent a one-time payment link to my email. No receipt, no contract or anything else was stated about the services or provided to me in writing. I simply continued to operate on the understanding of the services provided by Mr. Vogel's calls. On August 9th I was not registered as the owner of my business with the username nor password in SAM and despite writing my own bid, US FCR making no attempt to help me become compliant. I was confused about what USFCR was so at 10:20 am PST I called Mr. Vogel and clarified. He strategically avoided clarifying statements and put his sales manager on the phone. I was surprised to be talking with a sales manager because Mr. Vogle had not represented himself as a salesperson. At around 10:30 am PST the sales manager Stephanie Desautels, stated they were a consulting firm. I asked to speak with the management. I was surprised, the sales manager Stephanie Desautels seemed to be strategically aware of the misleading behavior because she aggressively dominated the conversation. I simply tried to explain the misunderstanding and I requested a refund. Mrs. Desautels desperately held onto the funds, as if they needed them so badly. She talked down to me about how I should have been more prepared for the deception rather than apologizing and investigating the strategically deceptive calls. This leads me to believe this is either a big mistake based on two employees behaving inappropriately or it’s a part of the marketing plan to strategically deceive clients to believe they are a government program to register for SAM. After realizing this call was so horribly managed by Stephanie Desautels, I followed up in writing with upper management to request the refund. At the end of it all I was never provided with the services; I was told I paid for. I believe USFCR may have started doing things inside the SAM on behalf of my company, which I didn’t authorize. As if they took my SAM registration and claimed it for themselves. It seems someone else is working inside the SAM without direct communication to me about the specific details. This appears to me like it might be illegal behavior, but I would like to believe it’s a big misunderstanding. I hope the whole company really upholds honesty and these were two bad apples in the company that worked together to strategically mislead me. I not only feel they misrepresented themselves, but I also paid for the false representation of services I never received. All the behavior makes me feel, like I was robbed. I am waiting to see how they handle the refund. I'm still investigating if they strategically mislead clients (like me) by deceiving them to believe they represent the US Federal Government program for registering people with the SAM or if this is a big misunderstanding.
The sales guy made a lot of promises that haven’t been fulfilled and, of course, we’ve now been ghosted. Clunky system that provides very little value for the price because it’s never working properly. Might be a better experience if we had a different account manager so steer clear of Frank. Lots of money wasted this year.
I've been attempting to register since June 2022, It's been more than a year, and I still haven't been able to fully set up my account. Despite having already paid the services in full, they continue to ignore my account. When asked for a refund, they refused. Total SCAMMMM!! Don't go with this company. Hopefully, they can at least complete my account. $600 down the drain!
I believe it made a big difference when the company leadership assigned another person to my assist with my account.
At first I was getting a bit impatient but in the end it all got done and I am thankful for all their help.
Kiersten was friendly and efficient. She was very helpful in completing, updating and renewing our registration.
Kiersten made my experience with US Federal Contractor Registration amazing. She went above and beyond to help me with anything I needed. I highly recommend this company.
Kiersten Marino was very helpful and professional. I was struggling with getting registered and she took her time and walked me through the process.
SCAM! They charge $599 (as of this review) to fill out a few simple fields that you can complete yourself on the actual, official website at sam.gov. This is similar to the scams that charge you to fill out a FAFSA or other government forms. They need the same data you would type in anyway.
Kiersten was a GREAT help. She was very clear with what was needed. She kept me informed and communicated all the change in a very timely manner. I greatly appreciate her help.
We are happy to hear that Kiersten was a great help to you in the registration process. Thank you for leaving such a nice review for her. We will be sure to share it.
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