US Water Systems Inc (uswatersystems.com) has a 4.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 46% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
A WS1 Male NPT Elbow Assembly for a bodyguard filter was not fitting correctly. Contacted company twice and support team never called back with any assistance. Had to purchase parts separately to get system to run. Not a happy customer.
I am so sorry that this happened. We appreciate your business and look forward to serving you in the future. I will ask someone from Tech to reach out to you.
Had a little trouble getting the package but it was eventually resolved. Thank you John.
Apologies for the delay during the holidays and the bad weather we have had. We appreciate your business and look forward to serving you in the future.
Clear and concise product description. Received my order in a few days. Items were fragile and were boxed with extra caution. Arrived undamaged.
Thank you so much for your kind review and feedback. We appreciate that you took the time to leave us a review. We value your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
They gave us a great discount, tips on saving money, and when to buy new filters.
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Made in America was a huge selling point for myself. Installation was a breeze with great videos if there were any questions.
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
return buyer, easy site to navigate and complete purchase. They are quality filters and work well in my system. fast shipping, packed well. satisfied customer.
Thank you for much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Team member I spoke to was very professional and knowledgeable. The product was shipped and delivered promptly.
Thank you for your kind review and feedback. I will make sure Rene knows how grateful you are for his guidance. We appreciate your business and look forward to serving you in the future.
Great customer service, knowledgeable sales and support staff, best quality water softener out there! Highly recommend US Water Systems to anyone looking for a top quality water softener! I will be recommending them to friends and family!
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
System was easy to install and works great. The sink faucet that ships with it is less than ideal being spring loaded requires 2 hands and is inconvenient especially when filling a coffee pot. This was unexpected and I purchased a turn lever faucet to install. I suggest you offer the unit with a choice of faucets.
Glad to hear that you are happy with the system. Sorry that the faucet isn't to your liking. We appreciate the review and feedback and I will be sure to pass this along. We appreciate your business and look forward to serving you in the future.
Customer service is some of the best around! As far as the system goes, I haven't used it, but wanted to leave a review on the quality of customer service. Very quick responses to help me pick out the right system and then quick to fix an issue that wasn't their fault but the shipping.
Thank you so much for your kind review and feedback concerning our customer service department. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Directions to assemble were missing some language that I ended up assuming to complete. I figured it out, but directions could have been added. Great quality product. Water is fresh.
Thank you so much for your business. Apologies that the directions weren't more informative. We look forward to serving you in the future.
Customer service helped me find the right part, and the shipping was quick.
Great to hear! Thank you for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Arrived promptly. The media replacement process was straightforward and took no time. So glad we found you for media replacement on our older salt-free system.
Great news! Thank you for your review and feedback. We appreciate your business and look forward to serving you in the future.
Excellent service! Our replacement part arrived quickly. We were very pleased.
Great to hear! Thank you so much for your business and your kind review. We look forward to serving you in the future.
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future.
Arrived on-time. The resin seems to be a good quality.
Great to hear. Thank you for your kind review. We appreciate your business and look forward to serving you in the future.
Excellent company, shipping and customer service the past 4 years
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing us!
I really only need to touch my RO system when I replace the filters (1X a year) and it always seems like I forget the tips/tricks to get everything back in-order and operational. It appears their website has been updated with more of the guidance topics and that helps this memory challenged customer! I have, in the past, contacted them directly with great success.
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
They are always great to discuss my needs with. Even a couple years after the initial sale.
Thank you so much for your kind review. We really appreciate your business and your feedback. We look forward to serving you in the future. Thank you for choosing us!
Love this company, period.
Thank you so much for your kind review. We truly appreciate your business and look forward to serving you in the future.
63 reviews matching