UtahSkis (utahskis.com) has a 4.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered a snowboard from Utahskis /Ski n See advertised as new for $368.77 and received a clearly blemished board. The board showed up with pebbles, sand, and a wood chip inside the torn plastic packaging, multiple small chips on the topsheet, scuffs on the base/edges, and an edge dent. I then read their reviews and many customers have shared a similar experience of receiving damaged/blemished/demo items when they purchased an item advertised as new. When I reached out, their manager Hannah placed the blame on warehouse/storefront employees and offered me a $15 refund or to send the board back. I told her I was uncomfortable with sending it back, as other reviews portray their return process as unnecessarily frustrating, and overall pretty sketchy. She then requested additional photos. After reviewing them she offered me $32 (less than 10%) when industry standard is 20-60% off blemished boards. She said the offer was so low because the item was already "heavily discounted". When in reality the item was marked down due to the end of the season. This is an unethical industry sales tactic where companies advertise items as on "sale" when in reality the item has depreciated in value due to next seasons models coming out and will never go back to its original sales price. I called her out on that, and stated that the offer was not even enough to get the board tuned professionally (aprox $75). Instead of addressing any of my concerns about their dishonest business practices or repair costs, Hannah unprompted sent a partial refund of $34.64 (still less than 10%), and a return label (ignoring my concerns of returning the item due to their reputation) stating they weren't willing to negotiate further. This is a predatory business practice where shady companies dump off blemished items on end of season sales and offer inadequate partial refunds to maximize profit. If you send it back they either receive return to vendor credits from the manufacturer, or write it off on their insurance. Classic bait and switch. If you read their reviews on other sites you'll see many such cases regarding Utahskis and Ski n See. Multiple reports of people receiving damaged, blemished, and demo gear advertised as new. There was even someone who received skis advertised as new that arrived with one ski severely discolored. At first I thought it was an honest mistake but after interacting with their customer service manager, and reading reviews on different sites I genuinely feel like I've been ripped off and I'd advise anyone to avoid this company at all cost.
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JaniceCH · 2 reviews · Experienced 2026-05-09 ·
★★★★★
Excellent price and variety of…
Excellent price and variety of snowboard boots. shipping was fast. I needed to make a return for a different size and that was very simple
Item was perfect, just as described. Loved the color and fit! Shipping was super-fast. When I reached out to customer service regarding a discount code, they answered promptly and were very helpful (I wasn't seeing that the discount had already been applied- even though it looked like it wasn't accepting the code online). It was my mistake, they were quick to answer and helped me out.
The shipping was delayed I am assuming due to weather but the mittens were found to be warm in the zero and below weather we are having this year in New York State. Shoveling and snow blowing was much warmer that ski gloves.
I think the shipping/return costs are way out of line.
No free shipping for a large order, and they charged me $15 to ship an order back.
I've never paid this much elsewhere for online ordering.
If I could give zero stars, I would. We ordered a pair of North Face bibs for a ski trip and paid for 2 day shipping. It arrived at the FedEx facility in our town, but three weeks later, they still have not been delivered. I have asked multiple times for Utah Skis to cancel the order and refund our money, but they will not, saying it is a FedEx problem. I think it is terrible customer service to charge us for a product that has never been delivered. Ultimately it is their responsibility to ensure timely delivery and not leave it on the customer to deal with FedEx. It's honestly been the most frustrating and disappointing experience.
