VA Claims Insider is an education-based Coaching and Consulting company for disabled veterans exploring eligibility for increased VA disability benefits.We also connect veterans with independent medical professionals in our referral network for medical examinations, disability evaluations, and credible Nexus Letters for a wide range of disability conditions.
Written by the business, not verified by us.VA Claims Insider, LLC (vaclaimsinsider.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for their dedication, helpful guidance, and consistent support throughout the entire claims process. Consumers also deeply appreciate the helpful instructional videos and educational resources that make navigating complex paperwork much easier to understand. However, some people mentioned experiencing frustrating changes in their assigned coaches without prior notice, noting that representatives occasionally lacked preparation or struggled to provide clear answers during scheduled calls. A few reviewers also raised concerns regarding the high service costs and unexpected fees, feeling that the overall program was expensive to maintain compared to other options.
Auto-generated from all reviews of this business. For reference only.My coach was very knowledgeable and helpful on preparing me for my claims and my C&P exams.
Thank you for sharing! It is an honor to help you and fellow Veterans through this difficult process!
I have been working with VACI and Coach Sandra for about 3.5 years. The education and knowledge helped me finally get the benefit that I deserve. The knowledge and advice from the VACI helped me get to 100%- I was able to do it with my primary condition. I have been out of the military for 35 yrs. I totally recommend them if you’re stuck in the claims process. You don’t pay unless you win. Payment is very fair. Thanks to VACI and Sandra.
Our goal is to always provide value and Elite service, and we are so happy to hear the positive feedback! Good for you for sticking with it and fighting for what you rightfully deserve!
After 20+ years of no assistance and no path forward, I was referred to VA Insiders who gave me the assistance I needed to finally submit my claim and get a disability rating. Their program is top notch and provided me with the resources, training, and coaching I needed to be prepared for not 1, but 2 C&P exams. I went from 0 to a 70% disability rating. Coach Brian was fantastic! I highly recommend VA insiders.
We’re so glad Coach Brian and our program could help you through your claim and C&P exams! Congratulations on your 70% rating, and thank you for your service
My experience was a long sometime exhausting journey. The shining light was Coach Jenn always staying positive and encouraging me to stick with it no matter what. Her steadfast attitude was encouraging and made me trust her ability to get the job done. Thank you.
We truly appreciate your feedback and are happy to hear that Coach Jenn’s support made a difference throughout your journey. The claims process can be demanding, but your determination and trust mean so much to us. Thank you for your service!
This was a great experience. Coach Brandon walked me through the entire process and helped me keep my spirits up when the claim was initially denied. Brandon walked me through the appeals process, and my claim was approved. I would most likely have NOT made it without his help. The VA claims process is not rocket science, but it can be fairly daunting. If you are inclined to try it on your own, go for it. It's kinda like taking a driving test without any instruction or experience. Some can do it, but most will struggle. VA Claims Insider is a quick and efficient way to get help maneuvering the mysteries of the VA claims process.
Thank you, Richard! We are proud to serve you and your fellow Veterans through this difficult process! Congrats on your rating increase!
I had an amazing experience with my coach Mary Lanzara. Very helpful in submitting claim and very informative on how to do so. Thank you so much.
Thank you for sharing! It is an honor to help you and fellow Veterans through this difficult process!
Amazing. Coach Todd is the man
Thank you! We are proud to serve you!
Would not recommend at all. Got myself to 80% with no help. At a cost of roughly $2,200.00 out of pocket my increase was 10%. I think I’m better off doing this myself. Only time their communication was constant was when they wanted money from me. Sometimes receiving 2 emails a day.
Thank you for sharing your feedback. We’re sorry things didn’t go as expected, and a team member will be in touch soon to help resolve the issue.
Outstanding company for veterans to get the benefits they deserve. There coaches are very personable and knowledgeable of the VA process. I would highly recommend all Vets to join Va Claims Insider. You will not regret it. I would give them 6 stars if there was one.
We truly appreciate your thoughtful feedback. Our team is dedicated to empowering veterans through the claims process, and it’s great to know that dedication made a difference for you. Thank you for trusting us — and for your service!
Not much prep going into C&P. I researched online myself except for a 10 min call from coach. She was extremely nice but not very helpful. Also did not give clear direction on getting to 100% . We were led to believe the mental component would get us there. Two weeks into our relationship I found out how to calculate the VA math myself and realized the best I could be elevated to would be 90%. After bringing this to her attention she informed me I would have to rate 100% on the mental C&P to get to 100%. Obviously you have to be in pretty bad shape to rate 100% on the mental CMP researched and found the average rating was 70% I received a 50% rating . I did receive a call from a coach who replaced the one I was working with she seemed very knowledgeable. However, after this experience, I don’t think I will be working with VA insider again.
We appreciate your honest feedback and are sorry to hear that your experience didn’t reflect the level of preparation and guidance we strive to provide every veteran. We’d like to learn more and see how we can make this right. A member of our team will be in touch with you to follow up.
Summary: 1) Extremely patient & knowledgeable coaches 2) A vast amount of experience, information, training sessions, and links to educate & guide you through the rating process. Their affiliation with Telemedica, which connects you with medical professionals trained & rated for the VA process, is a game changer. 3) Payment calculations (dollar amount) are adequately described up front, but the actual payment process is not, which IMHO, is lacking in security and thus, security assurances to the customer. Detail: If you're seeking knowledgeable people who can guide you through the VA rating process, then go to VA Claims Insider. I joined VACI after achieving a 90% rating on my own, but simply couldn't get that extra 10%. Because of this, I joined VACI and worked with coaches Ash & then Chris who were phenomenal in getting me over the finish line to 100% P&T. Their patience, knowledge, and understanding of how I needed to proceed cannot be understated. Many times, after receiving a denial letter, I wanted to throw in the towel however they talked with me and gave me the incentive & drive to continue working towards my 100%. I cannot say enough about the wealth of information, training, and links VACI provides. Their affiliation with Telemedica combined with the coach’s guidance, are what got me over the threshold because I simply wasn't knowledgeable about secondary service connections or the aggravations my ratings had caused, nor was I able to provide the needed medical insight and verbiage which Telemedica did. My only complaint and thus 4 Stars (otherwise this would be a 5 star review) is the payment process which should be extremely important to anyone. I joined VACI knowing what I’d need to pay, having calculated the amount prior to joining, so I had no issues there. However, the payment process is poor, at best. When I get warnings from Microsoft and my Web Browser that the site I’m connecting to is not HTTPS and thus not secure, I have a HUGE issue providing my banking information when trying to make a lump sum payment. Speaking with a person in Invoicing/Billing, I explained my concern and was told the site was secure then, when I explained the warnings I received, the person stated she didn’t have any knowledge of site security but I could contact Customer Service! Payment involves either 12 monthly payments or a lump sum (saving 10%) which means providing bank account information or using a credit card (+2.69% for card fees). I offered to do a Bank-to-Bank Account Transfer or send a check but was told neither was an option. So, faced with no other choice than what's offered on a non-secure site, I chose the credit card path costing me over two hundred dollars, but I have control over my card. I will NOT provide banking information over a non-secure site. So be forewarned on this aspect. In summation, other than the payment process, I highly recommend VA Claims Insider for anyone seeking excellent guidance, years of experience, and the keys to professional medical personnel well versed in the VA process.
We appreciate you sharing your experience and are sorry for the frustration caused by our payment process. Ensuring the security and convenience of our payment methods is very important to us, and your feedback will help us review and improve this process. Thank you for your honesty and for trusting us with your VA claim journey.
VA insider provided the advice and steps I needed to get to 100% P&T. Gil Suga was spot on in areas that needed to be explored. He was very knowledgeable and kept me on target. Anyone reading this should consider using Coach Suga if they want to achieve the benefits they deserve. I went from 20% to 100% after working with Gil Suga and VA Claims Insider. Thanks to Coach Suga for all the advice and help that I needed to get the benefits I deserved. Don't go it alone contact Coach Suga at VA Claims Insider.
Thank you! Our goal is to provide ELITE education-based resources that empower Veterans to take ownership of their claims journey and earn the benefits they deserve. We are so happy you were able to achieve that! Congrats!!
I had an excellent experience. Coach Sandra Halioua went above and beyond to make sure everything was taken care of quickly. I really appreciate her professionalism and kindness. She truly cares about disabled veterans and made me feel valued from start to finish. Highly recommend!
On behalf of the entire VACI Family, thank you for sharing your experience. Congratulations, we are all so happy you now have the rating you deserve!
I was guided through the steps to complete a claim. They put me in contact with doctors who wrote my letter.
Thank you for sharing your experience, John! We are humbled to be part of your claims journey and are so happy for you and your family!!
I'm still at the same rating that I had almost 1yr ago and the coach may contact me every 4 to 5 months just for a update on a status nothing else. Might as well be doing the whole process on my own.withoit the local VA help I wouldn't be as far as I am not because of VA claimer. Will not be recommending my few VA friends to them just to give up free money for no help.
Thank you for sharing your feedback. We’re sorry things didn’t go as expected, and a team member will be in touch soon to help resolve the issue.
Overall I ended up getting a favorable decision that increased my compensation from the VA. However the coach was difficult to work with and his “assistants” were utterly useless. I tried to change coaches and no one seemed to hear my concerns. The last several steps I just figured out on my own and stopped contacting my coach. They actually even deleted my account by the end for some reason that they said was an error of some kind. Can’t highly recommend, but the job got done.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. A member of our team will be in touch with you soon to follow up.
I started this journey about 3 yrs ago. My first claim for PTSD took 2 1/2 years to accomplish and I was only rated at 30%. I had no idea what I was doing at the time, which is why things didn't go well. Through my Vet Center Councilor I had learned of the VA Claims Insider group. I contacted them and was matched with Coach Kimberly. In the last couple of months of me being educated and guided on how to proceed, I have filed claims that have increased my overall rating from 30% to 90%, with my last claim only taking 5 days! They are very well informed on how to proceed with the VA and have the resources available to help anyone succeed. This investment will affect the rest of my life. The battle isn't quite over. I still have that last 10% to get, but I believe we will be successful. And for the first time in many years, I have hope for the future. And for that alone, I am eternally grateful for all the help I have received from Kimberly.
Thank you for trusting the process! Congratulations on your rating increase!!
Walter Peters did a fantastic job of walking me through the process. I felt very prepared. I would highly recommend VA insiders!
Thank you! We will pass along your appreciation to Coach Walter and the team! Congrats!
Coach Stefano was very patience with me during the process. He was helpful in answering my questions and giving my good advise. I am ready to move forward with him.
Thank you Scott! We will share your kind words with Coach Stefano and the team! Congrats!
VA Claims was very helpful for me. The tools and resources gave me a start. However, if you are familiar with the VA process you can do everything yourself. For me not being familiar it was extremely helpful. The price point could be cheaper as you do most of the work yourself.
Thank you so much for your kind words! We’re honored to have been part of your journey and are thrilled to hear you felt supported every step of the way. Congratulations on your success, and thank you for your service!
200 reviews matching
Vet Claim Ops
SimpliAxis 
Efficientcoach
ThinkLouder
240 Tutoring
Summit Professional Education
ResumeSpice - Best Resume Writing Service
RISLA