Valentte

Hi there, Thank you for your feedback, we really appreciate you taking the time to share your thoughts. If you contact us at [email protected], we’ll be more than happy to look into this for you in more detail and help resolve any issues you’ve raised as quickly as possible. We’re always here to support you and ensure you have the best possible experience with us. Thank you, Valentte

Hi, I’m really glad our customer service team were able to help you out with this issue 😊 We do appreciate you taking the time to share your feedback, and I’m pleased we’ve been able to offer a solution for you. Hopefully the alternative scent is a better fit and gives you the stronger fragrance you’re looking for. Kind regards, Valentte

Thank you so much for taking the time to share your experience and for your wonderful 5-star review. We're delighted to hear that both the ordering process and delivery met your expectations, and that the fragrances have been filling your home with beautiful scents so quickly. It's especially rewarding to know that you've found the diffusers long-lasting and enjoyable. We truly appreciate your support and are grateful that your wife has chosen Valentte on multiple occasions. Thank you again for your kind words, we look forward to delighting you with many more fragrances in the future.

Hello Sally, Thank you for taking the time to leave us such a lovely review! We're so pleased to hear that our Customer Care team was able to resolve your delivery charge query so quickly. Providing prompt and helpful service is really important to us, so it's wonderful to know we could get everything sorted for you. We're sorry to hear you've been waiting for our Sea Salt Diffuser to come back into stock. We completely understand how frustrating that can be, especially when it's a favourite fragrance. Thank you for your patience, and we'll be sure to share your feedback with our team. We really appreciate your continued support and the Sea Salt Diffuser is now available for you to purcahse. Regards Valentte

Hi Karen, Thank you for taking the time to leave us a review! We're so pleased we were able to help resolve the delivery issue with Royal Mail for you. We understand how frustrating delivery problems can be, so we're glad we could get things sorted. Thank you for your kind words and for choosing Valentte. We really appreciate your support and hope you enjoy your order! Regards Valentte

Hi Suqu, Thank you so much for your fantastic review! We're delighted to hear how much you love our reed diffusers and that you find the fragrances both beautiful and long-lasting. It's also wonderful to know you've had such a positive experience with our Customer Care team. We always want our customers to be completely happy with their purchases, so we're pleased we could help when needed. Your kind words about the quality, value, and our special offers mean a great deal to us. Thank you for your continued support and for choosing Valentte , we look forward to delighting you with many more beautiful fragrances! Valentte

Hi there, Thank you for your feedback. We're very sorry to hear that you've been disappointed with your recent purchases, especially as you've been such a loyal Valentte customer over the years. We'd really appreciate the opportunity to look into this and help resolve the issue for you. Please email us at [email protected] and our team will be happy to assist. We also apologise for any difficulties you've experienced contacting us. We had a temporary issue which affected our email service, but this has now been resolved and our emails are working normally again. We hope to hear from you soon and have the chance to put things right. Kind regards, Valentte

Hi, I’m really sorry to hear how upset and frustrated you are, and I completely understand why you feel this way. I can see this has already been looked into by one of our team members and the issue has been resolved for you, but I do want to reassure you that we take situations like this very seriously. Once an order leaves us and is marked as delivered by Royal Mail, we are unfortunately limited in what we can see from our side, which is why we rely on the delivery confirmation provided. That said, we absolutely do understand the concern when something cannot be located, especially in circumstances like the one you’ve described. We always want our customers to receive their orders safely, and I’m really sorry that this hasn’t been your experience on this occasion. If there is anything further you need from us, please don’t hesitate to let us know and we will be more than happy to help where we can. Kind regards, Valentte

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you loved the packaging and that our team was able to help with your exchange. Although we're sorry for the mix-up with the replacement item, we're pleased we could get this resolved quickly for you. Thank you for your kind words about Stacey and our customer service team. Your support means the world to us, and we're so grateful for your patience and understanding. Thank you, Valentte

Hi there, Thank you for taking the time to share your feedback, and I’m really sorry to hear the products didn’t meet your expectations. We completely understand your disappointment, especially after spending that amount and expecting a stronger fragrance experience based on reviews and promotions. Fragrance strength can vary depending on room size, airflow, and personal preference, but your comments are really important and we’ll make sure they’re shared with the team. If you’d like, please feel free to contact us at [email protected] and we’ll be happy to look into this further with you and help in any way we can. Thank you, Valentte

Hi there, Thank you so much for your lovely 5-star review! We’re really pleased Charlotte was able to help resolve the delivery issue so quickly for you, and it’s great to hear your order arrived in just a couple of days. We really appreciate your continued support and hope you enjoy your products just as much when you open them. Thank you, Valentte

Thank you so much for your wonderful 5-star review. We’re delighted to hear that our team was able to resolve your issue quickly and professionally. Your kind words about both our customer service and our products mean a great deal to us. We work hard to provide the best possible experience for every customer, so it’s incredibly rewarding to know we met your expectations. Thank you for your support and for choosing Valentte. We look forward to serving you again soon. Team Valentte

Thank you so much for your continued support and loyalty over the years. We're delighted to hear that you've consistently enjoyed our diffusers and home fragrance products, and that the quality and long-lasting scents keep you coming back. It means a great deal to know that our customer service has made such a positive impression too. We genuinely value every customer, and reviews like yours make all the hard work worthwhile. Thank you for your recommendation, we look forward to delighting you again soon. Team Valentte

Thank you for your review and for your continued support of our products. We have recently identified an issue with a batch of diffuser reeds which has affected the colour of some diffusers, causing the liquid to turn blue over time. While this does not affect the fragrance itself, we completely understand your concern. Please could you email us at [email protected] with your order details and a photo if possible? Our customer support team will be very happy to look into this for you and work with you to resolve the issue. We apologise for any disappointment caused and look forward to hearing from you. Best Wishes, Team Valentte

Hello, Thank you so much for your lovely review! We're delighted to hear you've discovered Valentte and that you're enjoying our fragrances. It's wonderful to know your diffuser is already filling your home with beautiful scent ,even reaching you during the night! We're also pleased that you found our delivery updates and communications helpful. Thank you for your recommendation and for taking the time to share your experience. We hope you continue to enjoy your fragrances for many months to come! Valentte

Thank you so much for your wonderful review. We’re delighted to hear that our team was able to help you find the right scent and provide the personal service you were looking for. We believe choosing a fragrance should be an enjoyable experience, so it’s great to know our advice was helpful. Thank you for placing your trust in us and for taking the time to share your feedback. We can’t wait for you to receive your diffusers, and we hope you love them as much as we do. If you ever need any further recommendations, we’re always happy to help. Team Valentte x

Thank you so much for your wonderful review and for being part of the Valentte family for the past couple of years. We're delighted to hear how much you love our Lemongrass & Rosemary Reed Diffusers and that you've found them to be long-lasting and beautifully fragrant. It's also lovely to hear that our packaging has made them such a pleasure to give as gifts as well as enjoy yourself. Most importantly, we're so pleased Charlotte was able to help with your recent issue. We pride ourselves on providing exceptional customer care, and your kind words about her will mean a great deal to the team. Thank you again for your support and loyalty. We look forward to welcoming you back and helping you discover even more favourites in the future ✨ Team Valentte

Hello Mrs Thwaites, Thank you so much for taking the time to update your review. We're really grateful that you gave us another chance, and we're delighted to hear that we were able to help you find a fragrance you love. It's wonderful to know you're now enjoying a long-lasting scent that greets you each morning and evening. Customer satisfaction is incredibly important to us, so we're pleased we could resolve the issue for you. Thank you again for your kind words and support, we hope you continue to enjoy your Valentte fragrances for a long time to come! Valentte

Thank you so much for your lovely review! We're delighted to hear that you've been enjoying our diffusers and that Turkish Rose & Sandalwood has become your favourite. Its rich, warm fragrance is one of our most cherished blends, so it's wonderful to know it's creating the perfect atmosphere in your home without being overpowering. We truly appreciate your continued support, and we're thrilled you've stocked up on a couple more. Enjoy every moment of that sumptuous scent! Team Valentte

Thank you so much for taking the time to update your review. We're delighted that we were able to resolve the issue quickly and to your satisfaction. Providing excellent customer service is extremely important to us, and we're grateful for the opportunity to put things right. Your kind words and recommendation mean a great deal to our team. Thank you for your patience, support, and continued trust in us. We look forward to serving you again and hope to see you back for another order soon! Team Valentte