VapeTM (vapetm.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
VapeTM is a great choice for those new to the vending machine business
I honestly didn't know what to expect when I bought two vending machines from VapeTM, but the salesman convinced me that vending was a fun and fairly low effort way to generate side income (or full time income if you have enough machines). I ordered two machines that I consider to be a very good value for what you get (two mini wall models) for vending Trading Card booster packs. The machines did take a while to receive, but I assume it was just a matter of them being more popular than they anticipated. Seems like everyone is trying to get in on the vending machine game these days. My machines were delivered and the onboarding materials from VapeTM were detailed enough where I didn't have that much of an issue setting them up. The one area that I couldn't find in the onboarding or help docs was how to customize the UI of the machine's touch screen (graphics/buttons/fonts/colors etc...) but before I even tried talking to a human (they have a pretty helpful ai bot that can answer most questions) a human called my phone directly from their support team and instructed me to the exact location in the software that I could customize my machine's UI. While the options were fairly extensive, there are a lot of settings that don't really do anything, so the end result of the UI customizations are not where I want them to be, but they are close enough to deliver my first machine.
I quickly landed a location myself and the machine has worked as expected so far. It's great that I can monitor the stock levels and see when someone buys something so I don't have to guess and attempt to restock the machine before it's ready for it. The included 1 free year of vending management software is perfect for getting your new machine settled and earning money before you have to start paying the monthly fee.
I have had some questions about their software development roadmap since I got the machines, but the emails have been left unanswered for the most part. I imagine they are busy and if I ever had a real problem, they do respond very quickly.
Overall, if you're getting started in the vending game and want to vend vapes, trading card games, or similarly sized items, VapeTM is a great value for what you get and I would definitely recommend them for beginners. The cool part is, if I start expanding, they have several machine models that all use the same software that have different SKU capacities and features that you can grow into. I do plan to buy more once I get going.
Keep in mind, your machines from them do not work if you don't use their exact vending management software. Theoretically, I think you'd be able to install a different vending machine software on their machines, but you'd have to be an accomplished android software developer to install it and make sure the machine's coils and sensors still worked, as the underlying system is a pretty standard android based kiosk board.
Reply from VapeTM2026-05-18
Thanks for the review Chris! Happy you have had a good experience thus far!
VapeTM's customer service specialists (especially Darshak and Ashwini) have been pivotal in getting us up and running. There isn't a problem they don't have a solution for. Also shoutout to Micah and Jacob of course.
Absolutely great experience working with VapeTM. Very smooth process, machines were packaged and delivered within the timeframe they said on the website, and Jarett was able to answer any questions I had and was very responsive. Customer service is top notch and machines are as well. About to purchase 3 more machines from them. Highly highly recommend!
E
Eric C Branum · 1 review · Verified · Experienced 2026-04-24 ·
★★★★★
Outstanding Support and a Great Business Opportunity
Working with VapeTM has been a great experience from the beginning. The machines are modern, professional looking, and built extremely well for real business use. The setup process was straightforward, and their team has been very responsive anytime I’ve had questions or needed support.
What really stands out is how helpful they are with operators who are serious about growing. They’ve provided guidance on machine setup, configurations, and scaling locations, which has made expanding much easier. The software and reporting tools are also very user friendly and make managing multiple machines simple.
I currently have several machines operating in bars and entertainment venues, with plans to continue expanding, and VapeTM has been a solid partner throughout the process. If you’re looking to get into automated retail or vape vending, I would definitely recommend them.
Reply from VapeTM2026-05-18
Eric, this means a lot — thank you! It's been a pleasure working with you and watching your operation grow. We're excited to keep supporting you as you continue to scale. More machines coming! - Jacob
I order all of my equipment from these guys and they ALWAYS do an amazing job! From the customer service to receiving to onboarding, they are all amazing and make things seamless! Stop reading and ORDER YOURS TODAY!!!
Reply from VapeTM2026-05-12
Thanks for the review Kang. Looking forward to continuing to grow our relationship as you scale - Jacob
I appreciate the urgency and prompt responsiveness.
Although one ID scanner was missing on my order. you guys got it to me quickly and the customer service line has been a big help in getting my machines operating correctly.
The guys at VapeTM are professional and always willing to hop on a call and answer any questions. The machine arrived in great shape and the software and support team are fantastic. Special shoutout to Corey who walked me through the initial questions and purchase and also a shoutout to Darshak on the support team who always knows the solution to a software problem and even hopped on a FaceTime call with me late at night to solve the solution.
Great, fast delivery. Issue with the software. But they promptly fixed my issue! Great team.
C
Chad Erving · 1 review · Experienced 2026-04-27 ·
★★★★★
Corey was the man he took care of me…
Corey was the man he took care of me and my purchase and never took a shortcut. Always helpful wether phone call or text message. From here on out I ordering from Corey thank you man.
Reply from VapeTM2026-04-28
Thanks for the great review Chad! Looking forward to working with you more in the future! - Corey
I can honestly say I don't think I would have made the purchase without Jacob. I was unsure on several aspects, but luckily, Jacob is very experienced and knowledgeable. He answered all questions I had, exercised extreme patience and customer service to not only answer my questions, but to make me comfortable with this transaction, and for that, I can't recommend this company and especially Jacob enough. I'll be back for future business!
Reply from VapeTM2026-04-28
We're excited to be part of your journey and can't wait to see your business grow! - Jacob
Tech support doesn't answer the phone, they always want to just refer you to the help center, they were constantly giving you the reach around about setting a machine up.
Reply from VapeTM2026-05-21
Sorry about the runaround. You’re right that we do refer operators to the guides. They cover most setups, which is why we start there. But when they fall short, we should be getting on a call with you, not pointing you back to them again.
Did you end up getting a callback and getting the machine up and running? Let us know what you still need and we’ll get someone on it directly.
Working with Jarett has been a pleasure - he is professional and extremely knowledgeable about the products he is selling. I highly recommend Jarett and the VTM company to purchase your vending machines.
Reply from VapeTM2026-04-23
Thank you Kirk! We appreciate you working with us on your vending ventures!
Whole team was great!
Helped keep us informed through the whole process, answered all of our questions, and then everything shipped super fast once we were ready.
Jacob did a great job in following up and made sure we had everything we needed once the machine arrived and checked on us again once the machine had dropped and we had time to get it installed!
Reply from VapeTM2026-04-23
Thank you for the kind words — we're glad the process was seamless and look forward to growing with you down the road - Jacob
L
Luke C · 2 reviews · Verified · Experienced 2026-04-02 ·
★★★★★
You guys always do great
You guys always do great. I understand the delays with product, and I hope it gets corrected soon.
