Olivia customer service is great
Olivia customer service is great. And the quality of the pins are awesome
About Vast Gifts
Data updated- Website
- vastpins.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 40% (2/5)
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About this business
Suzhou Vast Gifts Co., Ltd is one of the leading suppliers of metal crafts and promotional items in China. We have over 15 years of manufacturing experience in the industry. And our factory has obtained BSCI audit, and we are proud to have supplied products to many Fortune 500 companies. offer a wide selection of customized products to fit all needs and budgets, such as enamel pins, keychains, challenge coins, embroidery patches, etc. We are strving to deliver our top-quality but also cost-effective products to the whole world. And we welcome your ideas and inquiries and would be honored to help you create your custom products. VISIT OUR WEBSITE CONTACT US
Written by the business, not verified by us.Is Vast Gifts legit?
Vast Gifts (vastpins.com) has a 4.8 out of 5 rating on OK.one, based on 222 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 40% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for providing dedicated support, clear communication, and attentive guidance throughout the entire custom design and ordering process. Some reviewers were happy with the remarkably fast delivery times and the flawless final condition of their custom items. Consumers also deeply appreciate the superior product quality, noting that the intricately detailed pins and magnets match their exact brand expectations and specifications perfectly. People consistently mention that they definitely plan to return for future orders due to this consistently reliable service.
Auto-generated from all reviews of this business. For reference only.What people say
I love my experience with Vast gifts !
I love my experience with Vast gifts ! Great follow up thanks to Grace Sun
Nora was very helpful and the products…
Nora was very helpful and the products were great!
Highly Recommended – Top Quality and Excellent Service!
Highly Recommended – Top Quality and Excellent Service! I am completely thrilled with the collaboration! The communication and implementation of my custom ordert pins went absolutely smoothly. A special thank you goes to Nora Xue: The contact was consistently extremely friendly, highly professional, and super fast. Questions were answered right away and special requests were handled without any issues. The finished pins impress with their outstanding quality and first-class craftsmanship. It really couldn't be any better – I will definitely order here again! Thank you so much for the great support!
Everything’s perfect
Very happy with the key rings we…
Very happy with the key rings we ordered.
Good quality product at a very good…
Good quality product at a very good price and delivered in good time
100% recommend
I’ve been regularly buying from VAST GIFTS for about 3 years now and have been satisfied since the beginning. The customer service and the quality of the products are amazing and the prices are very reasonable. 100% recommend!
Love love love the keychains!!
Love love love the keychains!!! Detail exactly how I asked for. Very response & quick very much satisfied with the service definitely will be coming back Customer service top 10 thank you again sm for the service<3
Fantastic customer service
Very helpful with supplementing the initial ideas with small tweaks that will add to the overall look of the challenge coin or other product. Great to deal with and very responsive to any questions or requests regarding the order. Will definitely be ordering again.
Annie was helpful and friendly
Annie was helpful and friendly, professional and efficient in all my dealings with her. The Phoenix Charity wristbands she produced were just what we ordered and arrived in a timely fashion too. Would highly recommend her service; certainly, we at Phoenix will be looking to use her services again in the future. Many thanks for all your help and guidance Annie. Cheers, Paul R - Operations Manager Phoenix Charity - Hertford UK
Suen is amazing and very helpful
Suen is amazing and very helpful definitely would recommend her.
Suen
My representative suen made the process very easy she was so attentive and helpful 10 out 10
Fantastic
Fantastic, I got exactly what I asked for with the coins coming sooner than I thought and the customer support from Nora was second to none if I had any concerns or inquiries I knew she was standing by to support overall I s as m satisfied.
Fantastic service
A highly recommended supplier
Very efficient service and smooth communication with the company; the advice on the types of materials to use was appreciated. A highly recommended supplier.
Thank you Nora!
Nora was a pleasure to work with. She understood design feedback well, and translated clearly into proofs. She accommodated our need for speedy delivery, and the bag charms were exactly as we'd hoped. Great quality! Would use Vast Gifts again.
Absolutely brilliant!
Absolutely brilliant!! I have ordered many times now and every time is easy and friendly and efficient. Love the magnets I receive as they are made perfectly. Suen is awesome and is always ready to help with any questions I have. Can not recommend this company enough.
I cannot praise this company enough
I cannot praise this company enough. Excellent customer service from start to finish. From confirming the original design to delivery, every step of the way i was guided by Olivia. The pin badges i ordered were of superior quality and beautifully made. Delivery was quick and painless. Highly recommended. Thank you.
Ordering soft enamel pins from Vast…
Ordering soft enamel pins from Vast Gifts was an absolute breeze from start to finish. The entire process—from our initial inquiry and sample design proofing through manufacturing to final delivery—was fast, smooth, and hassle-free. The finished pins arrived in flawless condition, and working with CSR Charles Zhou was a standout experience; his helpfulness and prompt support were truly second to none.