Velitcamping (velitcamping.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 80% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 56% of negative reviews. Last updated 2026-08-10.
I didn't realize right away what was missing from my order. It would be helpful to have a list of what should be in the box. I would find it also helpful to know what each item is called with a picture beside it. Not all people are familiar with these items. I did email about the missing items and sent a picture and they were quick to notice I was missing more than I thought and they quickly sent the other items to me.
Velit customer service was very responsive, friendly, and helpful. Would give them 10 stars if I could!
Even a great product can have problems. What the company behind the product does is the real measure of quality. Installed a Velit 2000R on my uninsulated Promaster, in June, in Las Vegas, 112 degrees midday. Was 130+ in the van. Let it run for 6+ hours powered buy my 800w of solar and it quietly pumped 45 degrees air into the van the whole time and left 100+ w going to my batteries. Impressive! A week into my first trip it stopped blowing cold. Contacted Velit, and same day, online, they determined likely damage during shipping and had a new unit shipped out to me the next day. No questions, no hassle. Great product, even greater customer service. Very cool, pun intended!
Have the Velit version 3 in a 170ext sprinter and it works good my only complaint is in the advertising where it said you can control it anytime from anywhere. It’s controlled by Bluetooth so you need to be near it. I definitely like Bluetooth over IR
Broken right out of the box. No warranty. No customer service. Making my goal to tell everyone about your horrible company.
Hi Daniel - The customer service team was disappointed to see your review. We all work very hard here to take care of our customers, and we are the only company like ours that has certified technicians and engineers who provide direct support for end customers. Our average response time in support is under 2 hours. We have always honored our warranty of 1-year on AC units and 2-years on heaters, often going outside that warranty period to help customers as well when we can. Shipping damage would absolutely be covered under that warranty. We look forward to the chance to help you with whatever happened in your case but have not received any proper communication from you allowing us to help. We invite you to please submit a ticket on the support page of our website so we can address all your concerns. Sorry you feel it necessary to make that your goal rather than working with us to respectfully address your issues. We've attempted to reach you by phone and email without response.
It took a week to find out any information about if the Velit 3000 a/c would be shipped after spending a LOT of money. Only learn it was pre order. I was seriously wondering if I got scammed from what looked like a legit website due to lack of confirmation emails that other businesses send. There were 4 loose screws rolling around the inside of the actual roof top unit with signs that they came off of something based off the plastic pieces on the loose screw threads. I ordered a 12 vdc unit but the instruction book says 24 or 48 vdc. I have a 12 vdc system. Upgrading will cost thousands from what I have now. The instructions say to screw the outside duct on with M4 screws, yet the screw holes don’t line up at all. I am starting to wonder if another models parts were thrown in the box. I feel like I want to throw up based off the amount of money I spent on this. I live in the van full time and was really looking forward to getting ac in the mid-Atlantic summer heat.
Hi Joseph - We apologize for the experience you had when making this large purchase with us, it's not at all what we aim for. The V3 is a brand new product that was marked Pre-Order but that is no excuse for it not arriving as expected, and we are working on how our system handles these pre-order products to better manage expectations on delivery looking ahead based on your feedback. We're glad to be in contact with you now to get all your valid concerns addressed together. We know and understand the feeling you describe but we do stand behind the product and will take care of you so please stick with us and we'll work together to make this right for you. Thank you.
Velit was super responsive and helpful regarding the challenges we were having with proper installation. Their customer service is honestly unmached in a world of AI bots. It was so refreshing to talk and work with an actual human who was kind, nice, helpful and so knowledgable.
My Velit 12V roof mounted AC unit is a fabulous piece of kit at a very reasonable price. Customer support is also excellent. I was unclear as to when the unit might arrive but a quick email to support put me in touch with the delivery team who were able to tell me the item had been dispatched. It arrived the next day. The unit was securely packed in an outer plywood crate (I used the plywood to build a new electric set up board and storage tray to sit above my battery bay) with an inner cardboard box with plentiful foam padding. Installation was straightforward and I was able to do it single handedly only enlisting help to lift the unit on top of the van. The instruction suggest fitting the mounting threaded rods to the bottom of the unit prior to placing the unit on the van roof but this would mean maneuvering a very heavy unit with four very spikey rods protruding below across the roof of the van. I did not want to risk the potential damage so installed them afterwards from below. This did mean I was unable to fit the locking nuts but I simply used thread locking compound instead. Once installed, the unit worked perfectly from the first press of the button. My "even better ifs" would be a choice of black or white for the interior surfaces of the unit. I specified a white unit for my white van but the interior control panel and trim are still black which does not go well with the light theme in my van, a heating option as available on some competitor's models and a set of intermediate length threaded rods. I had to fit the longer rods and cut them down which was an awkward and messy job inside the van. However, these are minor niggles. It is a great product that I thoroughly recommend.
Velit’s technical support is unmatched and their products are simple while being efficient and reliable. I run both their diesel heater and 12 volt AC in my van and had some issues with my heater due to some installation hiccups and the technical support was above and beyond. Stoked to continue my travels with the peace of mind reliable products brings! Absolutely recommend
Incredible costumer service. Great product !
My experience with the company was only for a minor issue but resolved on the spot. issue was me misplacing install information. packgage arrived quicker than I expected. the 2000U aircon test well but as of writing this have not being able to fully tested it as we are in the middle of winter in South Australia
Website is easy is navigate and the items were easy to purchase. It shipped quickly and arrived packaged really well. Amazing products and good customer service.
After a long wait due to back orders, I final got my Velit heater installed. It works perfectly and is a great addition to my van. Next I would like to install the Velit 3 a/c but will wait until the usual bugs are worked out ….unless Velit would like me to test one And do an extensive review. It is the perfect fit for a van, still having an exhaust fan and an a/c in one package. I use my exhaust fan mostly but when we get these more frequent heat waves an ac is a must since I travel with my dog.
I made multiple calls for help after the purchase. The phone was answered every time, and I was provided help I needed.
AC arrived with a bad control board, replacement was not shipped when promised, replacement board arrived, installed and then the evaporater fan immediately failed. Slow to refund. I will never install another velit which is bad since I install 2 dozen or more 12v ac units per year.
Hi Arlo - We understand and respect your sentiments here. We've reviewed your case, and take ownership of the short-falls on our part and have already made changes to ensure we do better next time. The delays you experienced should not have happened, and that is not normal or acceptable for our support standards, so again we apologize. We absolutely stand behind our products and honor our warranty, typically we can efficiently resolve issues with a simple part shipped quickly, but that did not happen in your case. We also respect your decision as a professional as to what supplier you choose. If you ever wish to give Velit another try, we would be grateful for the opportunity to show you a more typical customer experience here with our products and our support. We sincerely wish you the best. Thank you.
Amazing products! Will be using Velit products in the future!
For almost 2 years since installing a 2000R AC 12v unit on the roof of my van I’d have said the product was 5-star, until it broke down now that it’s summer in full swing in Yuma, AZ. I’ve begged their customer support for help and it’s like herding cats. At most, they sent me a part I paid for and it still would t work. I’m stuck in 108+ degree heat living full time in this van and they simply do not answer a phone or return calls/texts/LinkedIn messages, and emails are responded to painfully slow, if at all. I’ve reached the limit of my patience and cannot warn people enough against this company. I know their reputation was well earned previously, now they’ve proven they simply don’t GAF, so that’s $2k I’ve wasted and now need to pay twice as much for a better solution. STAY AWAY!!!
We’re truly sorry to hear about your experience and understand how frustrating it is to have AC issues during the extreme summer temperatures in Arizona. While your unit is already outside of its warranty period, our team has continued working with you to troubleshoot the issue and provide support wherever possible. During our conversations, we helped resolve the initial fan concern through troubleshooting, offered additional guidance to identify the remaining issue, and, as a goodwill gesture, provided store credit toward a replacement part. When the replacement part did not resolve the issue, we also issued a full refund for that purchase, even though it had already been installed. We understand that this has been a frustrating experience, and we’re genuinely sorry that we weren’t able to restore your unit remotely. Our intention has always been to help you find the most practical solution despite the unit being out of warranty. We value every customer and take feedback seriously. If you’re still willing to work with us, our support team remains available to continue troubleshooting and explore any remaining options. — The Velit Support Team
Product is top notch. Works well out of the box
We bought the 2000R air conditioner in April 2025. It is now May 2026 and is no longer working. We were told we needed a new control panel which was $200. We are now waiting for that to come in to see if it will work. Very disappointed in this product as it was only used a few months last summer. Will not purchase this brand again
We're sorry to hear about your experience. Please let us know whether the new control panel resolves the issue once it arrives. We stand behind our products and will continue to provide support and replacement parts at cost, even outside the warranty period. We appreciate the opportunity to help get your unit back up and running.
60 reviews matching