velotricbike.com

Support is unfailingly expedient

Support is unfailingly expedient, informative, thorough and empathetic - and my Fold 1 Plus is unsurpassed as the quintessential eBike!

In the past 6years I have owned 3…

In the past 6years I have owned 3 e-bikes from different manufacturers. They were all different styles and had different features, but all had electric assist that went from speeds 1 to 5. As a result, you can set it so that your peddling is minimal, but it limits you on dialing in how you like to ride. I am 71 and enjoy walking and bicycling for exercise. I recently moved to Nashville, TN and needed to purchase a new e-bike. Because service is so important to me, I found a bicycle shop nearest to my house. When I went there, I saw that they only carried one brand, the Velotric, which I never heard of before. They have several models but looking at the bikes and of course, taking cost into consideration, I decided on the Tempo ($1,500). I didn’t buy it on the spot, but I went home and reviewed the website, and recommendations that I found on YouTube. The reviewers were very excited about the bike, especially for the price, mainly due to its light weight (39 pounds but if you have to put it in the back of your car, I recommend removing the battery which makes the bike lighter and easier to lift) and the variability of options to set how much the bike assists you, and how to use it for exercise. Admittedly, I was a bit intimidated by that, but there are excellent videos explaining how all modes work. To get the bike where you like it, it will take trial and error to find out where the bike feels right for you, but it is well worth it. I get a much better workout than with my other bikes, but I have the option to get an assist up a hill (set to trail mode). While the main screen is small, there is a phone app that allows you to change all the features of the e-bike. I attached a phone holder on my bike and then the controls become the size of your phone screen. There are some cool little features like turn signals, a brake light and a very bright headlight. There is even a bell although I find it better to tell pedestrians, “on your left.” You can also adjust the standard bike seat and the handlebar height, but you can also change the angle of the handlebars. When I got the bike, they were set to flat and I ended up having numb fingers after a long ride. By angling them towards me, I have eliminated the issue. My view downsides are the fact that it doesn’t come with fenders and there is no shock absorbers so I added a gel seat cover to handle the bumps. These are fairly minor considering all that the e-bike offers. I had a few issues with the dealer but was able to work them out. Fortunately, the people who work the help desk are very responsive and have gone out of the way to help me. Customer service is one of the most import aspects when you buy a product with a lot of features, I highly recommend this e-bike but like a good consumer, check out the YouTube videos (type in ‘review of Velotric Tempo) which convinced me to purchase it. My brother who already had an e-bike, thought it was so cool, that he bought one also.

Velotric Customer Service 10 out of 10

I'm really impressed with Velotric's customer service. Having just received the Nomad 2x direct from them, I had an issue with one of the tires and Velotric quickly responded to my emails concerning this and got right on it! Sent me a replacement frame for the front tire and now this runs flawlessly....thank you!

Potential Buyer Beware

Potential Buyer Beware! After much research I chose the Velotric Summit 2 based on the specs and the fact that I could get through my local (Fort Lauderdale, FL) Conte's bike store (figured service, warranty service, etc would be easier and faster). I bought/received the bike in late June and it only had 11 miles when the electric power completely died. This was last Monday July 6th. Conte's is being told by Velotric (after multiple calls) that to get the part needed is taking ~ two weeks!! Two weeks for a part - no expedited delivery! Disappointing at best: brand new bike fail at 11 miles and no sense of urgency - care for customer satisfaction - my bike store has to call Velotric multiple times to check on status - no shipping tracking #s, no visibility.

Velotric Breeze 1 E-bike Website Order

My husband ordered my Velotric Breeze 1 on their website. The process was very easy to follow. It arrived on time. It was very well packed. There was no damage. It came 85% assembled. It took about 1 hr to complete the assembly.

Great bike better service

The customer service was quick to reply to my question and made a question asked into a problem solved.

The customer service is the best by far

Best e-bikes around!

Couldn’t be happier with my Gomad! Had a flat tire recently and reached out to support when I reinstalled the wheel wrong. They were immensely helpful and quick to reply! Love riding my bike and am glad I went with Velotric.

Great customer service

Customer service was great, therefore making my experience wonderful

Customer service was helpful and really…

Customer service was helpful and really fast!

Customer service is very good with your…

Customer service is very good with your company.

Quick and helpful response.

Wife Test Rode and chose Discover 3

My wife chose a Velotric Discover 3 for her first E-bike after my very positive year riding my Velotric Discover 2. She test rode Velotric Tempo, Breeze, and Discover 3 at Let's Roll in Columbia, PA. We ordered, received very quickly, I assembled quickly using the included tools with no difficulty. Discover 3 sold itself.

I love my new Velotric Tempo

I love my new Velotric Tempo — exactly what I needed and wanted at a reasonable price point. The bike was setup perfectly and I was able to test ride to be sure it was the right bike for me. First long ride of 30 miles today. Game changer for me.

Quick response

Quick response and follow up on a problem that was not of their making.

Excellent customer service

Needed a part replaced. Jonathan walked me through every step of the way, checked in, and made sure I was taken care of. I had heard good things about Velotric’s customer service and it’s absolutely true- they rock! Thank you.

I have a Velotric discover e-bike

I have a Velotric discover e-bike , the battery case is cracked and it shuts off when you hit a bump. I contacted Velotric and they have terrible customer service, I have been in contact with them sent 3 emails and still waiting for invoice so that I can pay and get the part. My advice buy a lectric bike they have awesome customer service

Breeze 1 Exceptional Power and Safety…

Breeze 1 Exceptional Power and Safety Great Brakes Coming up to 400 Miles The only Hiccup is the Water Bottle Attachment Point Welded to the Seat Post Down Tube. Ingress is Difficult for a Step Over E-Bike for a Senior Access to Crank Pedals I believe from some research Some of Velotric Design Bikes have this Trip Fault Hazzard. I relocated to The Top of The Battery Housing

Gracious interaction and refund

Gracious interaction and refund. Joan was great and helped answer my questions and address my issue. Of note - I originally ordered a Lectric bike but their customer service was so poor immediately after the purchase, that I cancelled it on the spot and went with velotric. This interaction with Joan proves that I made the right choice in switching companies.

Celtic did a great job

Celtic did a great job. Just got the part now (1 star to FedEx). Hopefully, this fixes the problem. Thanks.