velotricbike.com

Superb after sales support!

So far the bike has been okay

So far the bike has been okay. The mileage rating, though, is not even relatively close to what is described. You guys quote, sixty miles to a charge i've only ridden the bike about eighteen miles and the battery is almost dead. The customer service has been awesome. Everybody is super nice, very great at communicating. The problem lies with the lack of transparency or honesty when purchasing a product. I bought the accessories that were on sale the lead times quoted were wrong. They did not arrive when they said they would, i am still waiting on my fenders. Which were quoted to be shipped the middle of may. And it's already june, and I don't have them.

Great bikes

Great bikes, quick follow up on questions. Have 2 early (puchased 2022), Discover 1s with over 1000 miles. They still ride like the day we bought them. Paul age 65, Kathy age 73 and still riding.

Excellent service

Fast response and quick resolution

Good service

The people at Velotric tried very hard to fix a problem, I believe it has been fixed. They are very kind and diligent

Sales was very knowledgeable and…

Sales was very knowledgeable and helpful when it came to understanding my needs and shipment to a remote locatiin

Customer service to me is equally as…

Customer service to me is equally as important as the brand name and quality of product. I value all of the above and appreciate the responses received during a recent customer service experience.

My claim was responded to immediately …

My claim was responded to immediately with friendly and helpful service.

Great investment for ebike enthusiasts

Easy buying experience and good assembling instructions. Great color options. Overall great ebikes for all purposes. I bought two from them. Will buy more from them and recommend to friends.

Very quick response to my emails…

Very quick response to my emails hopefully amigo EV will keep me posted on the tracking information of the new keys that I ordered. Thanks again to Megan for all her help.

The experience was quick and easy

The experience was quick and easy. There was no arguing over what was wrong and parts were shipped out quickly to fix the issue. Please keep up this level of customer service in the future.

Easy to order and polite efficient…

Easy to order and polite efficient customer service when my stored cc changed the shipping address. Fixed almost immediately!

Hi I recently purchased a fold one plus…

Hi I recently purchased a fold one plus violet Hayes and I forgot to ask my dealer for my military discount but luckily Christopher and customer service help me out and honored the veterans discount. If you are a veteran I highly encourage you to purchase your ebike from this company they have outstanding customer care and they handled my situation very kindly. Thanks Christopher

VELOTRIC CUSTOMER SERVICE OUTSTANDING !!!

Let say you are shopping for an ebike for which there are so so many companies to choose from. I did not go wrong in purchasing two Velotric Nomad 2X e-bikes. The dependability of this company and their customer service is over the top “GREAT” !!! Velotric can be found throughout the area most people reading this are. Service and parts and accessories should be a concern for someone investing a substantial amount of money . Just call Velotric or email them and see for yourself the quick response you receive.

Defective battery

I purchased a Velotric Triker in March of 2026. I was told that I would be able to ride the bike for 40 to 60 miles before needing to recharge the battery. I rode a total of 14 miles and then the battery went completely dead. I tried to recharge it and the charger got so hot I couldn’t even pick it up. I brought the battery back into the dealer and they determined that the battery was defective. It is still under warranty. However, after almost 2 months I am still waiting to get a new battery from the Velotric company. The dealer where I bought the bike has not been keeping me informed of when I should get the new battery, but they did tell me that several of the Velotric batteries they had were defective and that is probably why the batteries are taking so long to arrive. I then called the Velotric company directly and they said that I would probably have to wait another two months for a new battery. I paid nearly $3000 for this bike, my warranty is running out and I can’t even ride the bike. The company I bought it from it does not seem to care and are not offering any alternatives. The bike company that I purchased it from told me that a Velotric trike is better than the other trikes they sold. I originally wanted to purchase a Lectric brand trike but I trusted the bike company and purchased the Velotric. I now regret my decision. I would not recommend a Velotric bike, or at least their battery, as it is undependable.

I own a velotric e bike and needed a…

I own a velotric e bike and needed a new charger I called the company to order a new one and their staff were so helpful they answered all my questions and were very helpful when my package was delayed they got it back on track and even gave me a 25 dollar discount for my troubles that was awesome thank you velotric.

Customer service was ON-POINT!!!

The anxiety of receiving a new product with a bad motor was erased with the consistent, near immediate responses of customer service. They're solutions were excellent and I feel assured any error codes or issues that may arise, customer service will be there right away and help make it right and have me back rolling around in no time!!

Once they have your money they won't care about you. Beware.

Bike arrived with a dead battery. I provided all requested proof immediately. I was repeatedly given changing timelines and promises regarding replacement. After 1 month without resolution, I requested a refund. At this point it wasn't even about the bike, but can you imagine if I have any other problems down the line? I'd have to sit through this company again lying to me and treating me like an idiot while wasting my precious time and money. They do not seem to care about their customers, or about offering a decent product, they just want your money and I can't believe more people aren't calling them out on it. They tried to solve the issue by giving me a $150 refund. Which is of course, not enough to cover all of the expenses that they had me incur on while giving me the runaround for an entire month. If you value your time, your money and your sanity, do not buy from them. Once your money is in their pocket, they couldn't care less about you, and they will go out of their way to avoid helping you. I, personally, am pursuing legal recourses to get my money back. Worst purchase I've made in decades. By far.

Discover 2 - Good e-Bike

Purchased two Discover 2 e-bikes May 2026, mine and one for the wife. They are good e-bikes, packaged well, paint was flawless, components and operation great, and they appear to be a well thought out machines. Have put 3K+ miles on mine mostly throttle, battery is strong, and it is still running just fine. Support has been responsive and responds quickly. No major issues other than the issue of Discover 3 making our e-bikes of low resale value. Do understand the reissue and changes made, some I had suggested after my purchase. From current experience I would recommend Velotric.

Outstanding customer service support and follow up.

Outstanding customer service support. My concerns were addressed promptly with attention to detail and follow up. I am pleased with the decision to have selected VELOTRIC Summit 2 as my first e-bike!