ViajarAlmundo.com (viajaralmundo.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 34% give 1 star; The business has replied to 44% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
Eric provided outstanding customer service. He was friendly, professional, patient, and very helpful throughout the entire process. He answered all of my questions clearly and made everything easy to understand. I truly appreciate his support and positive attitude. Thank you, Eric, for the excellent service!
Reply from ViajarAlmundo.com2026-07-06
We're so happy to hear that our team member provided such outstanding service and made your experience a positive one. We truly appreciate you taking the time to share your kind words.
Muchas gracias, Elena Sanchez! Nos alegra saber que tu experiencia fue buena. Estamos aquí para ayudarte siempre que lo necesites 😊
C
Carl Brewer · 1 review · Experienced 2026-06-16 ·
★★★★★
Dora Diaz is a very compassionate and…
Dora Diaz is a very compassionate and wonderful person? And also very knowledgeable about her work. I really enjoyed working with her in the reservation of my flight. Simply wonderful lady to work with.
Reply from ViajarAlmundo.com2026-06-17
We're so glad to hear you had such a wonderful experience! Thank you for sharing your positive feedback with us.
B
Byron Lopez · 1 review · Experienced 2026-06-11 ·
★★★★★
the worst site to buy tickets and don't…
the worst site to buy tickets and don't even think about making changes.
M
Miguel Breza · 1 review · Experienced 2026-06-12 ·
★★★★★
JAMES SHOULD GET A RAISE!!!
James was a great help and went the extra mile to help me get my refund. I would recommend this service to someone in the future. James should get a raise!
Reply from ViajarAlmundo.com2026-06-13
We're so glad to hear our team provided such excellent assistance with your refund. We appreciate your kind words and recommendation!
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Crista · 2 reviews · Experienced 2026-06-11 ·
★★★★★
It was good costumer service
Reply from ViajarAlmundo.com2026-06-11
We are so pleased to hear that you had a positive experience with our customer service. We truly appreciate your kind words and feedback.
c
customer · 4 reviews · Experienced 2026-06-10 ·
★★★★★
Eric is wonderful
Eric is wonderful! He spent so much time with me through the booking process. I know we were on the phone for about 45 minutes. Eric is professional, polite, patient, knowledgeable, and kind. He was a pleasure!
Reply from ViajarAlmundo.com2026-06-11
We're so glad to hear about your positive experience with our team! We truly appreciate you taking the time to share your feedback.
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finn bcecd---ac-fb · 3 reviews · Experienced 2026-06-11 ·
★★★★★
Elena sanchez
Reply from ViajarAlmundo.com2026-06-13
Muchas gracias por las 5 estrellas! Nos encanta saber que Elena Sánchez le brindó un excelente servicio. Le haremos llegar su reconocimiento ella estará encantada. Valoramos mucho su opinión y esperamos darle la bienvenida nuevamente muy pronto.
M
Margarita · 1 review · Experienced 2026-05-29 ·
★★★★★
My experience with this agency was very…
My experience with this agency was very negative and felt completely misleading.
The initial price was not honored, and during the booking process additional charges appeared that were not clearly explained. There was also no transparent breakdown of the total payment.
The agents who call are not respectful and do not provide professional customer service.
When I tried to cancel, I was told it was not possible, despite their website stating free cancellation within a specific timeframe, and this was not clearly explained before the purchase.
Overall, the information is confusing and lacks transparency, and the experience created a strong feeling of being misled. I do not recommend using this service at all.
Reply from ViajarAlmundo.com2026-06-11
We appreciate you taking the time to share your feedback regarding your recent experience. We are concerned to learn about the issues you encountered with pricing, additional charges, and the lack of transparency. We are also addressing your comments about our agents' professionalism and the cancellation policy. We are committed to improving our services and clarity.
They Charge more than the online quote. Not a trustworthy site. I checked online on their website and the total was about $874 for 3 adults later I received a call from an agent who told us that the new total will be $914 the extra charge is from the airline taxes. I was suspicious because the quote usually is including the taxes but I went ahead (regret it so much) when I received the receipt there was no specific breakdown of how much of the total went towards taxes and how much was the airfare (RED FLAG). Additionally after booking the ticket for $914 now the agent tells me that because our nationality is INDIAN we will have to pay an extra $80 per person. That is when I completely lost it. When I tried to cancel my ticket completely he told me I couldn’t… even through their website specifically states free cancellations within 24 hours. I was not told before booking the ticket that this ticket is not refundable. CONSTANT LACK OF TRANSPARENCY THEY JUST WANT YOU TO BLINDLY GIVE THEM MONEY. Constant additional charges so basically don’t be fooled by the charges on their website. Please book somewhere else. PLEASE!!
Reply from ViajarAlmundo.com2026-05-29
Thank you for sharing your detailed feedback. We are concerned to learn about the discrepancies you experienced with pricing, additional charges, and the cancellation policy. We are reviewing your comments to understand what occurred and to prevent similar situations. We appreciate you bringing these serious issues to our attention.
We are happy to hear that you had an excellent experience. Thank you for sharing your positive feedback with us; we appreciate it.
D
Demily · 1 review · Experienced 2026-01-22 ·
★★★★★
DO NOT BOOK THRU THE AGENCY THEY WILL…
DO NOT BOOK THRU THE AGENCY THEY WILL CALL AFTER TO INCREASE THE PRICE EVEN THO THE FLIGHT IS CHEAPER THRU THE AIRLINE. NO REFUND THEY JUST WANT TO CHARGE MORE ITS A SCAM WILL NEVER BOOK AGAIN.
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Josua · 1 review · Experienced 2026-01-11 ·
★★★★★
I purchased a ticket and after couple…
I purchased a ticket and after couple minutes a man call me to tell me that the price is going to increase because of extra charges. I ask him to cancel the ticket if they want change the price and he say i can not canceled and I'm not going to cancel i just calling you to let you know and he was with a real bad attitude all the time and he hanged the phone on me.
Reply from ViajarAlmundo.com2026-01-14
¡Muchas gracias por compartir tu experiencia tan positiva! 🌟 Nos alegra saber que nuestro equipo estuvo pendiente de cada detalle de tu viaje ✈️ y que pudiste disfrutar con tranquilidad. Viajar es mucho más fácil cuando alguien se encarga de recordarte todo a tiempo, y nos encanta haber sido parte de tu aventura por el mundo 🌍.
Tu recomendación al 💯 nos motiva a seguir ofreciendo el mejor servicio posible. 💪✨ ¡Esperamos acompañarte en muchos más viajes!
J
Jose · 1 review · Experienced 2026-01-04 ·
★★★★★
Bought 2 tickets from NY to Madrid
Bought 2 tickets from NY to Madrid, and tried cancelling the flight as I can no longer make the trip. The cancellation policy clearly states that you are able to cancel the flight within 24 hours of booking. When I called to cancel, I was told they would not reimburse me at all, which is not consistent with the cancellation policy. Do not book through them.
Reply from ViajarAlmundo.com2026-01-05
We appreciate you bringing this to our attention. We're sorry to hear about the trouble you experienced when trying to cancel your flight. This is not the experience we want you to have. We'll look into this issue to ensure our policies are correctly applied.
The return to Juarez was wrong and you guys didn't try to repair or change a earlier departure and problems with baggage
Reply from ViajarAlmundo.com2026-01-02
Dear Osvaldo,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at [email protected] anytime.
Regards,
ViajarAlmundo.com
I am pleased for your service and easy way to get my fly.
Reply from ViajarAlmundo.com2026-01-04
¡Muchas gracias por tu comentario! Nos alegra saber que recibiste una atención excelente. Tu satisfacción es muy importante para nosotros y seguiremos trabajando para ofrecerte siempre el mejor servicio.
Thank you for sharing your feedback. We’re glad to know that everything has been going well with your experience so far. Your satisfaction is very important to us, and we look forward to continuing to provide reliable service.
They ask you to pay more before you buy the ticket. Then, the customer service assistance is pretty bad. They don't give you the ticket directly and no QR Code. Basically, this is a scam
Reply from ViajarAlmundo.com2026-01-03
Dear Mr. Pineda,
Thank you for sharing your feedback and bringing this issue to our attention.
We have been trying to contact you via the contact number provided, to resolve this matter for you, but landed on a full voicemail.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at [email protected] anytime.
Regards,
ViajarAlmundo.com
M
Michael C · 1 review · Experienced 2025-12-21 ·
★★★★★
Great guy..
Reply from ViajarAlmundo.com2026-01-04
Thank you for your feedback! We’re glad to hear that our team member made a positive impression. We truly value your recognition and look forward to continuing to provide excellent service.
