ViajarAlmundo.com (viajaralmundo.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 34% give 1 star; The business has replied to 44% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
Beware of this agency! My elderly parents recently bought a pair of plane tickets through them after clicking on a deal via Kayak. After booking their flight via Viajar al Mundo, they got a weird call from them where they upsold them assigned seats and checked luggage, telling them these were not included in their fare. My parents then received a receipt that included a “post booking fee” of a similar amount as the airfare, plus $300 USD for the seats.
In other words, my parents paid more than double the price of the tickets in extra fees.
When I called Air Canada directly, they told me this was a scam and to dispute the purchase directly with the credit card company.
They changed the price, after having paid for the tickets and the luggage.
Reply from ViajarAlmundo.com2025-02-14
Dear Rodolfo,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at [email protected] anytime.
Regards,
ViajarAlmundo.com
It's the worst experience I've had, my flight was canceled 2 times in less than 24 hours, they are irresponsible, I lost a lot of money for my hotel and rental car, and I haven't received compensation ...
I called to cancel my ticket within 1 hour of it being reserved and ticketed ticketed very quickly after the reservation was made), so 23 hours before the deadline to cancel after reserving. They asked me repeatedly what the reason for cancelling was and stated that they did not accept these reasons. Then a manager started to explain that a portion only would be refunded.
Reply from ViajarAlmundo.com2025-02-05
Dear Eric,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details and have been trying to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at [email protected] anytime.
Regards,
ViajarAlmundo.com
They never sent me a confirmación of my flight. I had to go to the airport to clarify and get my ticket. Nobody was there AND I had to wait 3 HRS for somebody fro Volaris to show up. That was insane. Why you never send me a confirmación by mail IF I PROVIDED IT TO YOU WHEN I BOOKED MY FLIGHT? I WILL NEVER USE YOU AGENCY!!!
My ticket time was switched! Inquired so much harassment and stress Everytime I have made a purchase the last month. I also asked for a full refund since I could not board the plane that morning.
Reply from ViajarAlmundo.com2025-02-06
Dear Christina,
Thank you for sharing your feedback and bringing this issue to our attention.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (423) 285 6706 for Spanish support, +1 (865) 245 0520 for English support or write to us at [email protected] anytime.
Regards,
ViajarAlmundo.com
