Finding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. Your dedicated matchmaker draws on our internal database of vetted singles and an active scout network, then handles the searching, screening, and scheduling. You see detailed profiles and photos before meeting anyone. No blind dates. No surprises. Since 2009 we've created 11,000+ relationships, with 82% of clients meeting someone special within 90 days. You approve every match. We handle everything else.
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Is VIDA Select legit?
VIDA Select (vidaselect.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-09-02.
I was really impressed with Vida Select’s service. My matchmaker (Nordika Hawkens) really understood which apps to target and knew how to curate a strong profile gave me a lot of confidence. Nordika was professional, highly engaged, and incredibly insightful throughout the process. Thanks to her diligent efforts, I was very satisfied with the results and actually ended my search earlier than I expected.
Reply from VIDA Select2025-09-25
I'm truly grateful that you placed your confidence in our team and invited us to share in this meaningful chapter of your life. Working alongside you has been a genuine honor, and I've enjoyed every moment of getting to know you throughout this process. I recognize what a significant step it was for you to enter the online dating world, and I'm genuinely impressed by your thoughtful approach, your willingness to embrace new experiences, and the remarkable way your self-assurance has flourished! You're a wonderful person, and I'm sending you my heartfelt wishes for continued success as you pursue your path to finding love 🙂 Nordika
I signed up with VIDA Select in Feb 2025, paying for their premium matchmaking package, expecting professional and personalized service based on their marketing. Unfortunately, my experience was deeply disappointing. After three months, I was not introduced to a single match, despite assurances of curated, compatible profiles.
The process started with a lengthy intake call, which felt thorough, and of course they make big promises. My assigned matchmakers sent me matches that did not meet my criteria even after long conversations detailing what I was looking for, and follow-up emails and calls were frustrating and unhelpful. I was told matches were being considered but no profiles were ever presented. For the high cost, I expected proactive updates and at least a few introductions, but I received neither.
Even their Client Services Manager was unable to help after I voiced my concerns.
When I raised concerns, the team offered vague explanations about "market challenges" and suggested upgrading to a more expensive package for better results, which felt like an upsell tactic. They should offer a refund for not delivering anything except frustration.
Overall, the service failed to deliver on its promises. I caution others to carefully research before investing such a significant sum with VIDA Select, as my experience yielded zero results and poor customer service.
If VIDA wants to dispute any of the claims I'm making I have all the receipts and communication records. I'm happy to share them with anything that wants to see them.
Reply from VIDA Select2025-09-18
Hi Shawn -
Rosalia here, Client Success Manager. Thank you for taking the time to share your experience. I genuinely understand your disappointment, and I wish things had gone differently for you.
I've carefully reviewed your account, and while I appreciate your feedback, I need to respectfully clarify a few points to ensure accuracy for others reading this review.
Service Timeline: Our records show you paid for one month of premium matchmaking service beginning March 7, 2025 (not three months as mentioned). We actually offered pauses and extensions during your service period at no additional cost while working to address your concerns.
Match Presentations: I can confirm that profiles were presented to you. On May 11, 2025, your matchmaker shared three profiles from our database, which you acknowledged receiving, noting at the time that they helped "gauge your interest." We also did present scouted profiles to you as well, several of which you approved. While these initial matches didn’t all meet your criteria exactly, this feedback process is crucial for refining our search parameters, especially early on in the Matchmaking process.
Communication Improvements: We heard your concerns about your communication with your initial Matchmaker, and that’s why we reassigned you. I was pleased to see your May 11th message to your new Matchmaker: "There's already been a noticeable 10x improvement in communication which I appreciate greatly." We took your feedback seriously and acted on it.
Package Recommendations: Rather than suggesting upgrades, our records show we actually offered renewal options that were lower in both hours and cost than your original package.
I think it’s important to note that our explanations about ‘market challenges’ weren’t vague, but based on demographics information from your geographical area. Your specific religious and political preferences don’t necessarily line up with what the majority of people in your area identify with. Therefore this was our attempt to be realistic about the challenges and the timeframe, as such a search can take more time.
While our service agreement clearly states that results cannot be guaranteed, success typically requires both adequate time and client cooperation with professional recommendations. Most of our successful clients work with us for 3-4 months, as this allows us to truly understand preferences and expand our search effectively.
In your case we did also recommend some search strategies including platform upgrades that would enable filtered searches for your preferred religion, and even faith-specific dating platforms. These could have significantly expanded our search capabilities for your specific preferences, but you declined these recommendations.
I reached out to you on May 19, 2025, hoping to address any remaining concerns, and again after seeing this review. Neither of those emails received a reply. My door remains open if you'd like to discuss this further - you can reach me directly at [email protected].
While I'm sorry we couldn't achieve the results you hoped for in the timeframe available, I appreciate you giving us the opportunity to work with you. We're constantly evolving our processes based on client feedback like yours.
Wishing you all the best in your search for that special someone.
Simmy Sanchez at Vida make the process easy and care free. It takes a while to get the momentum going.
Eventually things just took off. I have way more dates planned than I can keep up with!
Excellent experience.
Reply from VIDA Select2025-08-06
Dearest Jeff, you were such a pleasure to work with from day one! Your willingness to trust the process and me is greatly appreciated and I'm so chuffed to have been a part of your dating journey. The very best to you always! - Simmy
Excellent service from Francesca and the team. Helping me to stay in front of the game through skillful attention to detail. Lots of great suggestions and advice to make my profile as attractive as possible. Always easy to reach when needed. Continually coming up with great ideas about apps I should be using. Francesca, in particular, is fabulous. She's incredibly helpful.
Reply from VIDA Select2025-07-18
Thank you so much for your lovely feedback! It really means a lot to me and the team. I'm so glad to hear that our support has helped you stay ahead and feel confident in your profile. It's always a pleasure working with you! - Francesca
VIDA was excellent such a better experience than trying to do the apps on my own. Nordika is probably the number one reason for this she explained the unusual way the matchmaking works. She was very wise in all my communication with her and always gave me great advice. She was always available to reach.
Reply from VIDA Select2025-06-23
Hey T! Thanks so much for leaving a review for us - which we super appreciate. You are just such an amazing person to work with, and I cannot tell you how much I enjoyed getting to know you. You are always so open minded in your approach and willing to take bold steps. I know you have an exciting time ahead of you in your next career move, so wanted to take a moment to wish you all the best with this! I am rooting for you and looking forward to receiving your updates on life, love and everything else :) Nordika
The staff at Vida were so wonderful—especially my matchmaker Nordika, who was helpful, thoughtful, empathetic, and super responsive. They helped me reshape my profile, put a lot of work into conversing with the various matches, and helped me set up some nice dates. And Although I did not meet a match this time around, would definitely try again in the future.
Reply from VIDA Select2025-05-27
Thank you so much for your kind words Barbara. I so enjoyed working with you and want to thank you for allowing us to work alongside you on this special journey. You are such a kind and gracious lady, and I know your forever person is going to be one lucky gentleman. Please stay in touch and let us know how it goes - would love to hear your updates! - Nordika
I never considered going on dating sites as I was only interested in a long term relationship. Thanks to Vida and Nordika, I met Linda who I am hoping will be a long term relationship.
Reply from VIDA Select2025-05-27
Thank you for leaving this review for us Vincent. Working with you and getting to know you was such a pleasure. Thank you for trusting our process and allowing us to show you what we are capable of. I am so happy that you have found a meaningful connection and wishing you all the best for a beautiful future. You so deserve it :) Nordika
VIDA Select made dating effortless. My matchmaker, Shyne, handled all the logistics regarding constructing narratives and my pictures for my dating profiles. All I had to do was show up to dates.
After the first month, I had already gone on a few dates.
The process was smooth, and the matches were carefully selected. If you’re looking for a hands-off approach to dating with quality matches, I’d recommend giving them a shot!
Reply from VIDA Select2025-03-24
Hi Kevin,
I really appreciate you taking the time to leave this wonderful review! I’m so happy to hear the process felt smooth and effortless for you, that’s exactly what we aim for. Curating your profile and managing the logistics was my pleasure, and it’s exciting to see it led to meaningful dates early on. Wishing you nothing but the best moving forward! - Shyne
I had a great experience with VIDA. Nordika, the matchmaker I worked with was great. Would definitely recommend their service.
Reply from VIDA Select2025-03-16
Hi Elliot. Thank you so much for leaving this review for us, we appreciate it so. Was really good getting to know you, and I am wishing you all the best for the future! Please stay in touch and let us know how things go 🙂 Nordika
Nordika Hawken is absolutely amazing!!!she is uplifting and always in a good mood. 😄she instantly makes you feel comfortable with the idea of meeting your perfect match. I’ve been married for 17 years and starting to date was mentally draining. She made this experience pleasant, enjoyable and fun! I absolutely adore her!!
Reply from VIDA Select2025-03-04
Thank you so much for leaving this review for us N. We super appreciate having you as our client, and have our fingers crossed that you will find your forever person soon! Thank you for being such a lovely and easy client to work with, and always being so graceful :-) Nordika
I had a great experience with Vida Selects. The matchmaker, Nordika Hawken, was very nice, responsive and attentive. She understood my personality and what I was looking for. Nordika gave lots of helpful tips and advice. With Vida’s help, I’ve been able to better optimize my online profiles, engage in a more dynamic way and meet very interesting individuals. I have made useful connections with a lot of potential. I quite hopeful that these connections lead to an actual relationship very soon.
Reply from VIDA Select2025-02-07
Hey Z, thank you so much for taking the time to leave this review for us. I am so happy that we were able to help you through this process, and I thank you for the trust you had in our team, letting us take the lead. Working with you was an absolute pleasure, and I look forward to hearing your updates. You are one special lady :) Nordika
I've worked with Francesca from Vida since one month. She helped me by setting up dating profiles on a selected services in the UK and calibrating the search to my preferences.
She was very knowledgeable about the best quality dating sites, she listened to my preferences and recorded everything diligently to share with the scout and the writer who are active on the sites on my behalf.
We are in regular contact and I can monitor the conversations as much or as little as I want to, without the risk of losing the conversation momentum.
I feel like the team represents me well in a consistent manner by engaging with the potential matches and going through predictable yet necessary questions to filter through the potential candidates for meeting up in real life. They are graceful and act as gatekeepers for me which allows me to keep a peace of mind and save my energy for the real life dates while they work their magic on the apps.
I have so far been on one good date with high quality match, and there are a number planned for the following weeks.
If this doesn’t work, I don’t know what will. Thanks and let’s keep up the good work!
Reply from VIDA Select2025-02-04
Thank you so much for your thoughtful review! Saving you time and energy by connecting you with the right matches is what we're here for! We’re excited for your upcoming dates and can’t wait to see where this journey takes you. ❤️ Francesca
After paying the membership fee, a matchmaker provided a calendar with no availability for an intake video call. Once the video call was established, the matchmaker did not participate by video; only audio. A full month passed without any follow-up. I finally reached out for a refund, to which Vida responded that they had no legal obligation to do so. The matchmaker scrambled to provide a handful of potential matches. Three were in LA. I live in SF. The other were over an hour away, outside of SF. This was Vida's last communication, over four months ago. No follow-up, complete silence. The membership fee yielded five profiles, no dates and no pro-active communication/effort. Only a singular response to a refund request.
Reply from VIDA Select2025-01-16
Hi Jack - Rosalia from Client Success here. Thank you for taking the time to share your experience.
The experience you've described doesn't align with our service standards. We haven't been able to fully identify your specific account based on the information provided, which limits our ability to address your concerns in detail. However, I'd like to provide some context about our service and address the points you've raised.
The service you purchased is our internal database membership. This includes one proactive search of our database of current and former clients for prospective matches. After evaluating the candidates, we then facilitate a connection if there is mutual interest. Following this initial search, your profile remains available in our database for potential matching for life or until you opt out! This is a significant benefit as new clients join our service regularly.
Regarding the specific issues you mentioned:
Video calls: We aim to accommodate our clients' schedules and preferences for video or phone calls for a more personal experience. I apologize that this wasn't your experience.
Follow-up communication: Our standard practice involves regular updates. The lack of follow-up you experienced is not in line with our usual procedures. Without access to your account details, I cannot investigate what happened in your specific case.
Match locations: We aim to provide matches within the specified geographic preferences. However, if we’re unable to provide matches that meet all of your criteria (and vice versa) in a specific location, we may look further afield specifically at matches who’ve noted they’re willing to travel or relocate.
Refund policy: While we do have terms of service that outline our refund policy, we always aim to work with our clients to ensure satisfaction.
We would very much like the opportunity to address your concerns more thoroughly and potentially find a resolution. If you're willing, please contact me directly at [email protected] with more details about your account. This will allow us to investigate your experience more deeply and work towards a satisfactory outcome.
We appreciate your feedback as it helps us identify areas for improvement in our service. We remain committed to providing a high-quality matchmaking experience for all our clients.
Great company and service. Nordika has been a pleasure to work with and always exceeds expectations!
Reply from VIDA Select2024-12-06
Hi A! Thanks so much for leaving this positive review for us - we really appreciate it! Working with you is such a pleasure and I love seeing the connections we make for you. Thank you for always being super responsive and making matchmaking so easy 🙂 Hope you have an amazing festive break! -Nordika
Nordika and her team were AMAZING! I was skeptical at first, but then I spoke on the phone with Nordika and she showed complassion, encouragement and treated me like a friend/sister throughout the 2 months. It takes promptness to help VIDA communicate with the matches. Don't Delay! Although, I never got to the stage of an actual date, but I do not regret it. It was fun and energizing!
Reply from VIDA Select2024-12-02
Thank you so much for leaving this review for us. Getting to know you was as much fun for us! Thank you for being so incredible to work with, and for trusting the process. You are a very special lady and I wish you all the best for the future. Please stay in touch 🙂 Nordika
Francesca has been excellent to work with. Enlisted Vida Select's help after being on the wrong platform for about a month, and probably doing my profile wrong, among other errors. (Totally new to online dating space.) They improved the profile, put me on better platforms, now far more positive results in the first 12 hrs than in a month of doing it on my own.
Reply from VIDA Select2024-11-28
Thank you so much for your kind words! I’m truly delighted to see the great progress you’ve made, and I’m confident there’s even more success ahead. It’s such a pleasure working with you, and it’s no surprise that things are going so well. -Francesca
Nordika and her team were very helpful with my online dating experience. She really put the time in to get to know me in the beginning so that so she could craft a quality online profile description. During the process, she would send match selections and verify info so that she could be truthful in her team’s communication with potential matches. I had two good connections from the experience and I plan to use Vida in the future to get more quality dates.
Reply from VIDA Select2024-11-23
Hi Jennifer. Thank you so much for leaving this review for us. Having worked with you was such an honor. You are such an amazing person and I so enjoyed getting to know you! I wish you all the best over the festive season and would love to hear your updates on life, love and everything else 🙂 Take care, and speak soon - Nordika
Update Nov 22 2024. I spoke with their customer resolution team. After an unfortunate but reasonable enough explanation they explained what issues they were having. As a resolution, they have refunded my $500. While I am disappointed with the service, they ultimately took full responsibility which is what should happen.
I spoke with one of their key matchmakers Alberto and pitched me a $500 database option as I didn't want to spend outrageous sums on another bad matchmaker. Clearly, this one didn't have any better outcomes. It took 3 attempts to submit my preferences after my meeting with Alberto even though he was able to see them. It took 4 months to speak with another member to tell the same things I told to Alberto and was told that I would hear back ASAP. Three months later, I think VIDA select and myself have difference definitions of ASAP.
Reply from VIDA Select2024-12-10
Hi Eric, Rosalia from Client Success here. Thank you for taking the time to update your review and for your time on the phone with me.
I'd like to recap our conversation for the benefit of other readers:
Our internal database membership, as a standalone offering separate from our main service, is relatively new having launched just earlier this year. During Q3, we invested significant time and resources into revising our internal database processes to ensure quality and prompt service for all our clients.
We sincerely regret that you didn't get to experience the full benefits of these improvements during your time with us. Your experience has been invaluable in helping us identify those areas for enhancement, and we've since tightened up our processes and quality assurance measures to prevent similar situations in the future.
We're committed to continually improving our services, and feedback like yours plays a crucial role in that process. While we're disappointed we couldn't meet your expectations initially, we're glad we were able to come to a satisfactory resolution.
We appreciate your understanding and wish you all the best in your continued search for a match.
I had no ‘expectations’ per se, but the service I got from Nordika and her team was only as good as the time I was able to put into the process, which, varies from week to week - currently. And given the 100’s of Dating sites out there each with a myriad of navigational tools— it’s easy to get to overwhelm, just back off … But I always found her team supportive and worked hard to offer me the best possible matches — based on my profile inputs. There’s no shortcut to a successful Match and Date - ANYWHERE, and Nordika was certainly ’positive’ + encouraging to stay true and in tune with my goals for a successful partnership + relationship.
Reply from VIDA Select2024-11-15
Hi Doug. Thanks so much for taking the time to leave this review for us. It is such a pleasure working with you! We feel honored that you trusted us with this process, and let us help you navigate the online scene. Wishing you the very best over your upcoming holidays. Please stay in touch and let us know how it goes 🙂 Nordika
