Ordered the linear alabaster chandelier…
Ordered the linear alabaster chandelier for our dining room. The natural stone texture is absolutely stunning when lit. It feels incredibly premium and worth every penny.
About Vidirlighting
Data updated- Website
- vidirlighting.com
- Category
- Home Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 50% (1/2)
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About this business
Vidirlighting is a lighting store established in 2023. Vidirlighting is a curation of lighting styles that inspire us. We are committed to producing and selling affordable lamps. We have a professional
Written by the business, not verified by us.Is Vidirlighting legit?
Vidirlighting (vidirlighting.com) has a 3.9 out of 5 rating on OK.one, based on 8 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 76% rate it 4 stars or higher while 25% give 1 star; The business has replied to 50% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Defective product, no UL listings, unsupportive and challenging customer service
I purchased several lights and unfortunately they can be installed by a professional electrician due to multiple defects: • Missing ground connection • No UL or equivalent safety listing • Excessive socket depth preventing proper bulb seating • Mounting bracket misaligned with standard electrical boxes Their customer service is very challenging, save yourself the stress. I’ve attempted several times to initiate a return, but after several communications support is unwilling to even provide the return process and form outlined on their website and “hassle free” policy. (Note one purchase was made a few months ago so doesn’t not fit their 30 day window but the other do qualify)
Do not buy anything from this company
After spending $2000 on a fixture it came missing parts. No customer service ever returned emails The phone number goes to voicemail without any out going message
Reply from Vidirlighting2025-12-20
Dear Sharon, We are very surprised and saddened by this review, especially considering the effort we put into resolving your issue. We feel it is necessary to clarify the detailed timeline for transparency: 6-Month Gap: Your order was placed in February and delivered in March. However, you only contacted us regarding the missing part on September 25th—6 months after delivery. Immediate Response (No Excuses): Despite this significant time gap, we did not make any excuses or reject your request due to the expired timeframe. Instead, we responded to your email on the very same day (Sept 25th) to help you. 100% Free Resolution: We immediately arranged a replacement for you. We covered the cost of the part and the shipping fees entirely. You were not charged a single penny. Transparency: As confirmed in our email thread, the replacement has already been shipped with tracking number MYIDB00066376YQ. We have been responsive and responsible throughout this entire process. Since we honored our commitment to fix a 6-month-old issue for free, we kindly ask that you honor your promise made via email to update this review.
My new Emerson alabaster wall sconce is…
My new Emerson alabaster wall sconce is stunning. The natural veining in the marble is gorgeous and the light it gives off is so gentle.
The Amber Petal Murano chandelier is so…
The Amber Petal Murano chandelier is so impressive. The details are beautiful and its rich, warm glow makes it a real centerpiece.
Happy customer and good value
The company was very helpful in setting up my lamp, which I had some difficulty assembling. Very responsive customer service and friendly assistance. Would recommend!
This pendant light is absolutely…
This pendant light is absolutely stunning! The alabaster is gorgeous - it adds such an elegant touch to my home. It was a little pricey, but I think it was worth every penny.
I love the luxurious feel the Alabaster…
I love the luxurious feel the Alabaster Flute Pendant Light brings to my dining room! The soft glow is so nice and creates the perfect ambiance for eating.
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