Everyone I talked to was all very…
Everyone I talked to was all very helpful
About Viewrail
Data updated- Website
- viewrail.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 55% (16/29)
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About this business
Viewrail crafts stunning floating stairs and modern railing systems that instantly elevate any space. As a fully-integrated manufacturer, Viewrail’s design experts can guide you through every stage of the process from initial designs and engineering through finished installation.
Written by the business, not verified by us.Is Viewrail legit?
Viewrail (viewrail.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-04.
What people say
Everyone was awesome!!
Everyone involved was awesome. Product selection for the project, design and consulting team followed through the entire process Oder to material delivery and made sure the project was successful in every way!!!
Viewrail is one of the best companies…
Viewrail is one of the best companies I've ever dealt with. Viewrail in Indiana, me in Vermont. The entire experience seamless. Professional, excellent communication and most important got my dream glass railing exactly the way I wanted. The installation was a couple weeks early. The price was half the amount I received from a local glass company. Way beyond my expectations. Viewrail knocked it out of the park. Many thanks to the salesman, engineer and installer.
Excellent wood products but expensive…
Excellent wood products but expensive shipping charges especially if you have a large piece that has to be delivered by freight.
Great overall experience
Great overall experience. The installation videos were so well done! Made the install very easy!!
awesome product
awesome product. but even more important is the great team at VIEWRAIL. each team member that we worked with has been awesome.
Accurate shipment (so far) and quick…
Accurate shipment (so far) and quick fabrication and delivery! Still have to install the standalone rail, but if it is as straight forward as the cable system, I anticipate it is the simpler part of the project. Suggestion: Send spare hardware (extra screws washers just in case). I spent quite a bit of time sorting out the inventory to ensure I was following instructions and not misinterpreting what hardware is used for what application. Didn't want to install then back out because I used the incorrect screws and/or washers for example.
Thank You Viewrail!
Great experience from conception thru fabrication to delivery.
Truly excellent product
Truly excellent product, with superb customer service and tech support.
The worst customer experience ever
The worst customer experience ever. They continuously dropped the ball in the design of our balconies and stairways which are now costing us thousands in delays. You will have to be on top of them continuously to get drawings approved, and their siloed approach to managing customers is extremely frustrating, and they continue to point the finger and take no responsibility. I would think twice before using this company.
Great Attention to Detail.
I was impressed with the attention to detail the salespeople demonstrated, and their interest in helping me get exactly what I was looking for. Great follow up, as well. The price was reasonable, and the product looks great. We are so pleased we selected this option for our railing.
It was great
It was great, exactly what my customer wanted . It wasn’t to hard to install or adjust tension
Excellent product and customer service
Viewrail provided excellent instructions, making the installation very smooth for a first time installer. All of the materials were clearly labeled and individually packaged. Customer service was very helpful and reached out to make sure that we were ready to install when our shipment arrived. I would gladly work with Viewrail again. My customers were very happy with the final product and I was very happy that I recommended this company and their products.
Disaster
Disaster. Incompetence. Poor manufacturing and wrong materials shipped.
Very helpful and knowledgeable
Very helpful and knowledgeable. Elle Carpenter was an incredible service sales person and Wynton a great tech. I never felt rushed or pushed into anything. they we very responsive to my calls. And the product. well it out did my expectations was very easy t install. I am very happy and really thank the team that helped me.
Home stair guardrail and handrail
Great product. Very communicative when needed. Helpful instructions.
Rod Rail System - Design Issue
We purchased a rod railing system. We spent $5,600 for the system. The rods were sent in the wrong color. They did send out the correct color the next day. However, when the system itself wasn’t designed correctly and the brackets could only be attached one way to the top of railing and we needed new rod crimps to correct the design mistake our customer service representative Wynton decided it would be best to argue with our contractor and say that we would still need to pay an addition $150 for materials. At that point I contacted via email our sales rep Jesse to let him know what was going on and if he could help. The reply I got was - “I’m sorry your having a bad experience so far. It looks like you have been in contact with Wynton so hopefully he can get things figured out.” I guess Jesse’s job was done after he got his commission check. I would not recommend View Rail to my worst enemy. I guess we are at the mercy of View Rail to pay another $150 for rod crimps to fix their design mistake.
You guy's were great
You guy's were great videos on how to install priceless! everything needed was in the shipment with enough extra to cover my mistakes. my railing is beautiful many neighbors are asking on how or if I'll help do there's
Looks good
Looks good. Installation straightforward tho direction might emphasize drilling perpendicular holes. My only criticism is the price.
Excellent product and outstanding customer service
Customer service is exemplary. From ordering through delivery, my purchase was managed perfectly. The products were explained to me so that I could choose the best one for my environment. I was advised when the order was placed, when it went to production and when it was scheduled for delivery. Even the delivery service was extraordinary. I highly recommend Viewrail for anyone seeking an excellent product with outstanding customer service.
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