Viewrail crafts stunning floating stairs and modern railing systems that instantly elevate any space. As a fully-integrated manufacturer, Viewrail’s design experts can guide you through every stage of the process from initial designs and engineering through finished installation.
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Is Viewrail legit?
Viewrail (viewrail.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-04.
Months of delays, multiple damaged deliveries - they just don't care about you.
Months of delays, damaged delivery twice, terrible communication. Viewrail (including CEO Caleb Morris, former "chief customer officer", son of the founder) made zero attempt to make it right and a positive experience. They genuinely don't care, at all. We should have read all the other negative reviews prior to purchasing, but now join the countless disappointed customers with the same experience. Please do yourself a favor, read all the one star reviews about Viewrail and find another manufacturer. Making cool looking products doesn't make you a great company. Absolutely awful customer experience given the cost of these products.
Reply from Viewrail2026-08-14
Scott, this is Caleb Morris, CEO. Two shipping damages and months of delays is not the experience we intend to deliver, and I'm sorry it went that way. We offered to send a field expert out at our cost to restore the finish, and I understand that wasn't the resolution you wanted. I'd still like to hear you out directly, so reach me at [email protected] and I'll make sure it gets my attention.
We installed this cable railing on our existing deck last year. The cable continues to sag after about a couple weeks to a month. It does help to use pliers to hold the cable steady while tightening the system, in order to counter the pent-up torque that releases over time- but that doesn’t remedy the problem (BTW, this should be mentioned in the standard instructions but it is not mentioned). On the positive side, the support was responsive and they guided me through what could be done, but I had already tried those methods. I’m left with the possible conclusion that since I put it on a relatively older wood deck, cables are just going to become loose in a short time? Be aware that this is a possibility if adding to an existing wood deck!
Reply from Viewrail2026-08-14
Thank you for sharing your feedback with us. I am very sorry to hear that you have been experiencing issues with your cable railing sagging after installation. We strive for our products to provide a durable, long-lasting solution, and it is frustrating to hear that this has not been your experience.
Regarding your comment on the installation process, we appreciate you bringing the issue of "pent-up torque" to our attention. While our standard instructions cover the installation and tensioning process, we are always looking to improve our guides. I will pass your comments on to that team.
Why is it that your company blocks all the negative reviews and only allows positive. This is criminal and fraudulent. I’ve posted something weeks ago about my unbelievable horrible experience with Viewrail and no one can see it.
Reply from Viewrail2026-07-14
I'm sorry that you're having a negative experience. Our Customer Success Manager is the best person to help you. She would be happy to speak with you again to bring this matter to a resolution.
Somewhat of a unique circumstance here - not reviewing the product as of yet, rather company policies that should rub anyone the wrong way.
I engaged Viewrail during the design phase of my home construction - it happened to be right during a promotional sale period where I ended up putting a deposit on 50% of the project cost to lock it in. Unfortunately (and through no fault of my own or Viewrail), the permitting took far longer than expected and to add on, we experienced one of the worst winters in decades that further postponed the construction of my home.
Cutting to the chase - over a year after placing the deposit, I'm now close to ready to ask for the stairs to be manufactured. I was told that given how long after the promotional umbrella it's been, that they have assessed a 1% total project cost PER MONTH fee on top of the agreed upon price until the project is released to manufacture. It's a hefty fee that could be considered as a cost of tariffs, or general price increases - however in this case it was confirmed the price model didnt increase and so the 1% is purely punitive for not following through quick enough.
To make matter worse - when considering if I should just cancel the project due to cost increases, they would asses a 25% total project fee for cancellation (even though they have not yet manufactured anything - and so no loss on their end).
Since they already have my deposit, I'm left with no options; either take the loss to the 1% per month penalty, or the 25% cancellation fee.
Responding to your reply. - Project 625780
Reply from Viewrail2026-06-11
Thank you for sharing your experience.
Homebuilding comes with so many moving pieces, and we know how stressful it can get—even before adding weather and permit delays to the mix!
We really want to look into this for you, but we haven’t been able to find your project under your reviewer name.
Could you please share your Order Number with us? This will help us to investigate, and to reach out to you directly.
Three railing poles were the incorrect angle. They sent three poles that were also wrong and then wanted to charge me 50% for three more poles. Don't use this company, they have poor quality, over priced products and terrible customer service. Paid approx. 15,000 and still don't have correct angles on poles. They want more money to correct. 1 is the lowest i could rate.
Reply from Viewrail2026-02-16
Scott, Thank you for your feedback. I'm sorry to hear you are so unhappy with the materials and service you've received. I'm sharing this matter with our Executive Team so that they can investigate further.
Our staircase is part of the architectural design that is not only visible in the front elevation but is also a statement piece in the great room. So it was very important to us that it was just perfect.
The customer service provided by view rail during the design phase meant that when the parts arrived at the house, the staircase was built within a few hours and was to specification.
Yes, we did have an issue with a couple of stair treads but the folks at view rail corrected the issue.
The integrated tread lights not only provide ambiance but they light the treads beautifully so that older folks do not have difficulty in using the stairs.
Very happy with our purchase and love the comments I receive from my guests.
Reply from Viewrail2026-01-26
We're so happy to hear that you love your staircase! Thank you so much for the great review! It’s been our pleasure to work with you!
This is my second project with Viewrail and 100% pleased with product, sales rep, installation guides, and customer service....when I messed up some of the "crimps" and was short a couple of connectors, Viewrail had appropriate parts sent overnight which allowed me and my team to finish the project on time.
Reply from Viewrail2025-12-29
Thank you so much for the great review! It’s been our pleasure to work with you!
all directions and schematics were clear on assembling the railing. Parts were clearly labelled and matched with the schematics. Assembly was easy.
Reply from Viewrail2025-12-29
Thank you so much for the great review! I've shared your comments with our Executive Team so our team members will be recognized. It’s been our pleasure to work with you!
These folks are my people. I’ve worked with viewrail for 5-6 years now and they are all amazing people. From the top dog (Len Morrison) and all the way through the company. Austin W, Damon W, Elle C and so many others I’ve worked directly with. Dealing with the group in engineering, manufacturing and shipping is a very pleasant process. They really do treat you like family.
Reply from Viewrail2025-12-29
Thanks for the wonderful review, Joshua! it's terrific to hear from you, and I've shared your post--always great to work with you!!
I took on a project replacing an old oak handrail mounted to a kneewall along the interior stairs in my home. I did a number of web searches and found the Onyx Rod Railing by Viewrail. The product was exactly what I was looking for. I didn't have much luck finding a local ironworks fabricator that could construct something similar. So, I decided I would take this on as a DIY project. Working with the Viewrail team was absolutely amazing! A sales rep setup an intro call to discuss my project. After providing some basic measurements, I was promptly provided with a quote. Next, a Project Manager & Designer were assigned. Detailed drawings were provided along with installation guides. Communication was excellent throughout the process, and all of my questions were promptly answered. The delivery was well coordinated and delivered by Viewrails own semi-truck.
This company was among the BEST that I have ever worked with. Professional, Prompt, Knowledgeable staff with every level of engagement.
My new Railing System is a very modern "look" and very solid. I am so pleased with Viewrail and I highly recommend them.
Reply from Viewrail2025-12-16
Thank you so much for the great review! I've shared your comments with our Executive Team so our team members will be recognized. It’s been our pleasure to work with you!
From start to finish Viewrail made me feel like I was the only customer they were working with.…
From start to finish Viewrail made me feel like I was the only customer they were working with. The communication, follow-up and ongoing updates were the best I have received from any company involving a project. Jeff Walters was my project coordinator. He went above and beyond to provide the best experience throughout the whole process, and I am absolutely satisfied with the finished glass paneled rail.
Reply from Viewrail2025-12-08
Thank you so much for the great review! It’s been our pleasure to work with you!
We love they way our railings came out. I worked with ViewRail to come up with a parts list. Everything was professionally delivered, and it came with everything needed, including specialty tools. The personalized instructions made for a smooth install. I installed myself, and while time consuming, it wasn't that hard. I found everything to be of good quality, the only exception would be the phillips head screws, which stripped easily. But there were plenty of extras included along with other options to secure the rails.
Reply from Viewrail2025-12-08
Thank you so much for the great review! It’s been our pleasure to work with you!
Viewrail makes a top notch product which is expertly manufactured and delivered. From start to finish, hats off to the entire team. And, having just finally installed my floating stair system, I can definitely say it fit like a glove and complements my new home even better than I imagined!
Reply from Viewrail2025-12-08
Thank you so much for the great review! I've shared your comments with our Executive Team so our team members will be recognized. It’s been our pleasure to work with you!
I actually checked out a competitors product but decided buying American was the way to go. And was I glad I did. Viewrail’s product, service and quick responses were exceptional!! Dustin Osos was the best! The wire system went together easily enough, though the wire measurements took me a little to figure out…. Hint the videos and instructions are actually right on. Returns were easy peasy and no hassle.
I’d recommend everyone seriously consider buying this product.
Reply from Viewrail2025-12-08
Thank you so much for the great review! I've shared your comments with our Executive Team so Dustin will be recognized. It’s been our pleasure to work with you!
Your client rep, Elle Carpenter, was excellent! She was always able to explain the situation and/or details down to my level. The whole process was stressless thanks to her! Product looks great!
Reply from Viewrail2025-11-26
Thank you so much for the great review! I've shared your comments with our Executive Team so Elle will be recognized. It’s been our pleasure to work with you!
Scott and his team were extremely helpful in providing a beautiful white oak handrail that is now the focal point of our entryway balustrade which gets plenty of compliments. Best of all, I was able to take a road trip to Goshen and pick up the rail directly and see their operation and meet a few of the kind people who craft the rails. Overall, a very pleasant experience and highly recommend.
Reply from Viewrail2025-11-26
Thank you so much for the great review! I've shared your comments with our Executive Team so our team members will be recognized. We're so glad you enjoyed your visit! It’s been our pleasure to work with you!
Connor made the process so easy! I told him what I was looking for and he was able to guide me through the whole process. The kit came with everything I needed and the instructions were great. I would recommend this company!
Reply from Viewrail2025-12-08
Thank you so much for the great review! I've shared your comments with our Executive Team so Connor will be recognized. It’s been our pleasure to work with you!
From design to shipping to finished product, Viewrail was exceptional in all aspects. The design team (Jony and Erica) was prompt and responsive to questions. Shipping was much faster than I anticipated and the Viewrail instructional material was excellent. The finished product (Express horizontal cable railing) exceeded my expectations. I highly recommend this company.
Reply from Viewrail2025-11-26
Thank you so much for the great review! It’s been our pleasure to work with you!
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