Viewrail crafts stunning floating stairs and modern railing systems that instantly elevate any space. As a fully-integrated manufacturer, Viewrail’s design experts can guide you through every stage of the process from initial designs and engineering through finished installation.
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Is Viewrail legit?
Viewrail (viewrail.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-09-04.
I worked with Kevin to purchase a new railing. After trying to reach out to him to fix an expensive mistake he made, I was ghosted.
Charolette from Customer Service was very helpful and responsive.
A salesman should work with you from start to finish. Kevin was just out to get my money and once he did I didn’t matter.
Reply from Viewrail2025-11-26
Hi Chloe! Thank you for your feedback. I'm sorry to hear you had difficulty getting what you needed. Our Sales and Design Associates work with new customers on their initial projects, while our Customer Service Associates are here to assist with any issues, questions, or help needed once your materials are received. I'm so glad to hear that Charlotte was able to resolve the issue with your order. I'm sharing your comments with her supervisor, so she will be recognized. We really appreciate your business, and hope you'll love your completed project!
Wonderful shopping, customer service and fulfillment experience!
I had a top-notch experience with Vewrail across the board. Beginning with the shopping experience, their website is beautifully designed, with inspiring photos and easy navigation. Once placing an order into the quote process, the experience went to the next level with hands-on customer service with Connor and guidance through the entire process. As a designer, I appreciate how seamless it was for me to share with my client. My Viewrail order of the Express rail in standard black was reasonably priced, well below a couple of competitors, where I would have to go through a middleman, a local distributor. The fulfillment was a breeze, thanks to timely communication throughout the delivery.
I will be returning to Viewrail again for my next project for business or personal.
Reply from Viewrail2025-11-26
Thank you so much for the great review! It’s been our pleasure to work with you, and we look forward to serving you again in the future!
Having used Viewrail before I was already familiar with the quality and ease of installation. You get a couple extra of all hardware instead of exact amounts. Lord forbid you should drop a crimp lug and can't find it.... I also noticed the hardware comes packaged in screw top clear plastic containers now instead of paper cups with lids. A small thing but demonstrates the attention to detail Viewrail employs. Clear instructions and quality components makes installation easy for anyone with a little mechanical aptitude. This was my second project using Viewrail and I will be using it again for any hand rail jobs that come up!
Reply from Viewrail2025-11-25
Thank you so much for the great review! It’s been our pleasure to work with you! We look forward to serving you again!
Everything about the process of working with Viewrail was a pleasure! From the first point of contact, through design and finally installation, it was a wonderful experience
Reply from Viewrail2025-11-25
Thank you so much for the great review! It’s been our pleasure to work with you!
I worked with Viewrail for a new patio railing project. I got quotes from 4 other companies and chose Veiwrail based on their price and my experience working with them during the design phase. There were a couple of hiccups when I began installation and they went above and beyond to make it right. The installation was easy thanks to their installation manuals and videos. We are thrilled with the end result and highly recommend Viewrail.
Reply from Viewrail2025-11-25
Thank you so much for the great review! It’s been our pleasure to work with you!
Really good support services through the design and purchaseing process. Viewrail boxes and parts are really well labelled and color coded. Bar code for instructions Is good. Missing isolation separators for the SS rods from the order. Called and they are shipping them. Overall good system.
Reply from Viewrail2025-11-25
Thank you so much for the great review! It’s been our pleasure to work with you!
Outstanding customer service, particularly in understanding the options and getting the order correct.
Website easy to navigate.
Product shipped on time.
Install not difficult.
Results quite handsome.
This Viewrail application created the architectural interest intended in the staircase design for our new home construction.
Reply from Viewrail2025-11-24
Thank you so much for the great review! I've shared your comments with our Executive Team so Tyler will be recognized. It’s been our pleasure to work with you!
Good value and a very smooth order and installation process
I highly recommend ViewRail. After checking local options, we were happy to find them. We think the railing is good and pricing was very competitive, sales process was very smooth and the local installer did a good job.
Reply from Viewrail2025-11-24
Thank you so much for the great review! It’s been our pleasure to work with you!
The worst experience ever.
They demand full payment for the installation in advance and then never complete the work. We’ve been waiting over two months for them to resolve a problem they caused during installation, and they never show up — leaving us waiting and unable to finish the house only because of them.
They don’t respond to messages, completely ignore the situation, and refuse to take responsibility. They personally took the measurements, visited the site, and confirmed that everything was correct, yet still refuse to complete the project.
Avoid this company at all costs — never purchase anything from them.
Reply from Viewrail2025-10-08
Thank you for your comments. We are aware of your situation, and are working diligently on it.
I ordered cable railing for my deck, stairs, and screen porch. Everything went perfectly. The detailed instructions itemized every step. The parts were machined to perfection. I would not hesitate to order from ViewRail again if the need ever arises.
Reply from Viewrail2025-10-02
Thank you so much for the great review! It’s been our pleasure to work with you!
I have had the pleasure of working with Viewrail a few times. Mark DeLeeuw is the person I deal with on every occasion. I work for a contractor in Nokomis Florida and Mark has been amazing at getting me the info I need and the product on time. Viewrail's product have been top notch every time as well. I highly recommend using Viewrail.
Reply from Viewrail2025-09-22
Thank you so much for the great review! I've shared your comments with our Executive Team so Mark will be recognized. It’s been our pleasure to work with you, and we appreciate your recommendation!
Love the stairs overall, except the railings are not symmetrical, got a handful of excuses, nothing was discussed with me because it's always a problem getting someone on the phone, everything is email, so you better know everything you want before you order because they also make you pay 100% up front so when your not happy when thier done there's nothing you can do about it either.
Reply from Viewrail2025-10-02
Thomas, I see that Dan, your Project Manager, has tried to reach you about this matter. If you will reply to his email or give him a call, he will be happy to investigate this for you.
Viewrail representatives from the initial contact in sales through engineering and project management did an outstanding job! They were all very knowledgeable and helpful throughout the entire process.
Reply from Viewrail2025-08-05
Thank you so much for the great review! It's been our pleasure to work with you! I've shared your comments with our Executive Team, so our team members will be recognized. We look forward to working with you again in the future!
Viewrail or don't do it to yourself!
American made products great quality!
I got it, I am a small business owner that will pay premium price for good products and service specially if is local or made in USA. Despite Viewrail was the highest of all quotes that a got. You know the phrase ( You get what you pay for it) But not exactly!!!
Guess what, this local company doesn't have Google reviews when you Google them online the only reviews are by anonymous clients on their website.
Why, how did that happen?
Very easy. Now we're big and will pay Google to remove that option when you are looking for us on Google.
The company is total disaster. If I knew what I will deal with I would buy from Alibaba and pay half price. They are ok until you pay the first payment!!! After that they are undiscoverable. Phone calls, voicemail, emails. No one will get back my project manager Nate Kropf disappeared for more than a month. Your time lines are nothing to them. The only person responding to my problems was Jailyn Rolle my sales rep. I forgot to mention I made two orders with them because I believe in local businesses. Unfortunately the first order was wrong the cover plates on the base railing supposed to be ( Standard Silver) by I got Gray!!! After a payment of 12 thousand dollars should I contact them or just swallow it. Then I contacted my sales rep he was very understanding but offered me to pay for a new set of different color covers because they don't accept returns. Let me clarify here. Those items are standard sizes not custom pre cuts that they can take back and send me the wright once with no problem. I signed for that so that's enough for them to tell a client that placed two orders total costs of 15 thousand dollars to F...off.
Then the Manager comes to play Alex Stout this person keeps telling me the same thing over and over, takes him forever to respond to a simple email. I offered a solution twice they're not willing to even negotiate something that may be a mutual mistake.
Don't waist your time doing business with Viewrail they don't deserve it !
Reply from Viewrail2025-06-18
We apologize for the issues you are experiencing. We will have a senior representative reach out to you to hear your concerns and discuss any unresolved items. Viewrail is here to support you, and make sure the product meets or exceeds your expectations.
Rough start but amazing product and great customer service
After a fairly rough start with ViewRail, they really came through; in particular, Angie was fantastic. Great customer support. Great product. Easy installation. It's transformed my entire house. I can only assume that the others leaving such bad reviews are leaving details out because they were pretty good to me. I couldn't be happier right now.
Reply from Viewrail2025-06-09
Thank you so much for the great review! I'm sorry to hear you had a rough start, and very happy that you are so pleased with Angie's help. I've shared your comments with our Executive Team so Angie will be recognized. It’s been our pleasure to work with you!
So incredibly frustrated with Viewrail. Their instructions are incredibly complicated and not personalized, their quality assurance is terrible - they sent me the wrong parts, and trying to get it fixed was a nightmare. There is only one person who deals with installation help, and it takes him a week to respond to emails and texts. They do not seem at all interested in actual customer support. It has taken me over a month to install my railing because of the countless errors and delays in support. I would never recommend them if you value your own sanity.
Reply from Viewrail2025-04-29
I apologize for the issues you are experiencing. We would love to help you with a better resolution. Please email [email protected] with the subject line "Issue unresolved" and our customer service team will escalate this to the ownership at Viewrail, who will reach out to you to discuss the issues.
This is a first class, professional, efficient and most importantly integral company to do business with. I am a high-end custom homebuilder and have used Viewrail on several different projects, all successful. The support after the sale is what sets them apart. Two thumbs up and a smile from me and my clients. Thank you!
Reply from Viewrail2025-04-29
Thank you so much for the great review! It’s been our pleasure to work with you, and we looking forward to continuing our partnership!
Extreme nightmare of installation - half of the product came wrong.
Very frustrated with the outcome of the product I recently purchased. The pieces came mis-labeled on almost half of them. Half of the posts for the railing have no holes drilled for the cable. The ones that do have holes, half of them have 14 drill holes and the others have 7. Complete disaster for installation and now fabrication has to be done in order to make the product work. I have learned that this is a common issue with Viewrail and I will certainly not be ordering another product.
Reply from Viewrail2025-04-29
I'm so sorry I didn't see your message sooner! I apologize for the issues you are experiencing. We would love to help you with a better resolution. Please email [email protected] with the subject line "Issue unresolved" and our customer service team will escalate this to the ownership at Viewrail, who will reach out to you to discuss the issues.
Customer service, design and install was top notch across the board. Our stairs have elevated our home aesthetic while still matching functionality. Thank you!
Reply from Viewrail2025-04-29
Thank you so much for the great review! We're so glad to hear you love your stairs! It’s been our pleasure to work with you!
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