Viewrail or don't do it to yourself
Viewrail or don't do it to yourself! American made products great quality! I got it, I am a small business owner that will pay premium price for good products and service specially if is local or made in USA. Despite Viewrail was the highest of all quotes that a got. You know the phrase ( You get what you pay for it) But not exactly!!! Guess what, this local company doesn't have Google reviews when you Google them online the only reviews are by anonymous clients on their website. Why, how did that happen? Very easy. Now we're big and will pay Google to remove that option when you are looking for us on Google. The company is total disaster. If I knew what I will deal with I would buy from Alibaba and pay half price. They are ok until you pay the first payment!!! After that they are undiscoverable. Phone calls, voicemail, emails. No one will get back my project manager Nate Kropf disappeared for more than a month. Your time lines are nothing to them. The only person responding to my problems was Jailyn Rolle my sales rep. I forgot to mention I made two orders with them because I believe in local businesses. Unfortunately the first order was wrong the cover plates on the base railing supposed to be ( Standard Silver) by I got Gray!!! After a payment of 12 thousand dollars should I contact them or just swallow it. Then I contacted my sales rep he was very understanding but offered me to pay for a new set of different color covers because they don't accept returns. Let me clarify here. Those items are standard sizes not custom pre cuts that they can take back and send me the wright once with no problem. I signed for that so that's enough for them to tell a client that placed two orders total costs of 15 thousand dollars to F...off. Then the Manager comes to play Alex Stout this person keeps telling me the same thing over and over, takes him forever to respond to a simple email. I offered a solution twice they're not willing to even negotiate something that may be a mutual mistake. Don't waist your time doing business with Viewrail they don't deserve it !