Pleased with my purchase. Thanks!
Good experience overall. Timely responses from start to finish( from order to delivery)!
Reply from villohome.com2026-03-31
Thank you for your kind words! We’re glad you’re happy.
About villohome.com
Data updated- Website
- villohome.com
- Category
- Home Services
- Location
- United States · Grand Blanc
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 50% (7/14)
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Is villohome.com legit?
villohome.com (villohome.com) has a 4.0 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Home Services and its reputation is good. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 50% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excellent Service
Straightforward quick delivery and a nice little discount.
Reply from villohome.com2026-03-31
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with the product and service.
Coathook replacement found!
I found a hook on your site quickly. The price was reasonable although it doubled with shipping, handling and tax. It arrived quickly too. What more can you ask?
Reply from villohome.com2026-03-31
Hello, Thank you for your feedback. We’re glad you found the product quickly, at a reasonable price, and that it arrived promptly. We appreciate your support and look forward to serving you again.
Poor customer service and shipping
The product ended up being good but I had to follow up multiple times and threaten cancel my order before they finally shipped it weeks later than the advertised.
Reply from villohome.com2026-03-31
We’re glad you liked the product, but we sincerely apologize for the delay and the inconvenience caused. Your feedback is important, and we’ll work on improving our shipping process to ensure timely delivery in the future.
Dishonest company, don’t order
Dishonest company. Tried to return a product and requested it well within the return policy. They didn’t respond for weeks and then said they had to contact the creator of the product. Why?? Why not just let me return it back to y’all. Still haven’t heard from them for MONTHS. Do no order from here
Reply from villohome.com2026-03-31
Hello, We’re very sorry to hear about your experience and the frustration caused. Unfortunately, we’re unable to locate your order details based on the information provided here. Could you please share your order number or any related details with us directly? This will help us investigate the issue and assist you promptly. We truly value your feedback and want to make this right.
Good health products
Health products available
the shelf was exactly want it wanted
the shelf was exactly want it wanted, well made and works just fine
Reply from villohome.com2026-02-09
Thank you for your kind words! We’re glad you’re happy with your purchase.
Greatest
Great and easy
Reply from villohome.com2026-02-09
We truly appreciate your positive feedback—it means a lot to us.
The package came quickly without a…
The package came quickly without a hitch.
Reply from villohome.com2026-02-09
Thank you for sharing your experience. We’re delighted you’re satisfied with Villohome.
I miss read the information about the…
I miss read the information about the lamp shades. I thought they were already assembled. Once I assemble and place on my lamps they were perfect
Reply from villohome.com2026-02-02
Hello Jackee, We’re sorry for any confusion. Your order was for Ethanol Fireplace Fuel, not a lamp. We also haven’t received any prior mail or communication from you regarding an issue. Please share the details with us directly so we can assist you further and resolve this quickly.
Ordered Jan10
Ordered Jan10. Have not received
Reply from villohome.com2026-02-02
Hello Danita, We are truly sorry for the delay with your order. Due to a high volume of similar orders, there has been a slight delay. At present, your order is out for delivery and should be delivered today. We truly value your patience and understanding, and we’ll continue working to ensure smoother deliveries in the future.
I ordered a stunning marble sink from Villohome
I ordered a marble sink from Villohome, and while production and shipping took some time (about six months), it was absolutely worth the wait. The sink is stunning, truly beautiful craftsmanship, and we couldn’t be happier with the final product. I also had the opportunity to see their customer service in action. Due to a mix-up, we initially received the wrong sink, and I think another customer received ours. Villohome reached out promptly, explained the situation clearly, and took full responsibility. They arranged pickup of the sink we received, and within a week, we had the correct one delivered to us. Throughout the entire process, they maintained clear and consistent communication and handled everything flawlessly. Mix-ups can happen with custom orders, but how a company responds makes all the difference and Villohome did a great job. I would absolutely recommend them.
Reply from villohome.com2026-02-02
Thank you so much for sharing your experience with Villohome. We’re delighted to hear that you love your marble sink and appreciate the craftsmanship. We sincerely apologize again for the initial mix‑up, and we’re glad our team could resolve it quickly for you. Your kind words about our communication and service mean a lot to us.
Got exactly what was ordered
Reply from villohome.com2026-01-27
Thank you so much for your review. We truly appreciate your support—it means a lot to us!
No response to my submitted questions.
I sent in a few questions regarding Santos Mahogany wood flooring. I never received a reply back. Considering the cost of Mahogany flooring and my interest to purchase I would have expected answers back from my submitted questions. As a result, I made my purchase with another vendor. I did purchase a sample of the wood flooring, and it did arrive fast. It was what I was looking for and would have purchased from you.
Reply from villohome.com2026-01-15
We sincerely apologize for not responding to your questions in time. We’re glad the sample arrived quickly, but regret that our delay led you to purchase elsewhere. Thank you for your feedback—it helps us improve, and we hope to serve you better in the future.
The Shop app is a little tricky
The Shop app is a little tricky. Ad offered a steep discount and I was trying to check that out using the checkout feature to see the discount. Shop app just processed it as a purchase without any further action from me and there was no easy way to cancel the transaction. The item is very nice and will work but it was bought “on accident” due to the Shop app and the discount offered wasn’t applied in any way. Not super happy about that but the product is good and will work. Wouldn’t use Shop again or order from your shop again as a result though.
Reply from villohome.com2026-01-15
Hello Sam, We are truly sorry for the issue you faced. If you placed an order accidentally, you can cancel it by reaching out to us via email at [email protected] or by calling us at 810‑208‑9223. We sincerely hope you will trust Villohome and order with us again in the future.
Shipment on time
Shipment on time. Highly recommend
Reply from villohome.com2026-01-15
Your satisfaction is our priority, and we’re glad we could meet your expectations.
Christmas Gift for Daughter in-law
These were well made and she loved them as she is a huge Harry Potter fan! They were shipped and received very quickly!
Reply from villohome.com2025-12-30
Thank you for sharing your feedback with us. We truly appreciate your support and are glad to know you had a positive experience. Your input motivates us to continue delivering the best service possible.
Villo Homes Product was Tub Refinishing Paint.
Villo Homes Product that I used was helpful and just what I needed for the Job that I used it on. The delivery was Good Also.
Reply from villohome.com2025-12-22
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with the product and service.
VERY BAD CUSTOMER SERVICE AND SELLS…
VERY BAD CUSTOMER SERVICE AND SELLS FALSELY ADVERTISED PRODUCTS!! They show you a picture of what they aren’t going to send you!! I ordered an espresso machine with frother and coffee bean grinder and didn’t receive what I ordered!! The brand they sent me wasn’t right and it came without a coffee bean grinder!! When I reached out via email and phone, they told me they have to get with merchant. Well they didn’t help me at all!! All I got was a run around!! Never ordering from them again!!!
Reply from villohome.com2025-12-22
Thank you for bringing this to our attention. We apologize for the inconvenience and are working to ensure this doesn’t happen again.
Shipping was a bit slow lacking updates.
Reply from villohome.com2025-12-22
Thank you for sharing your thoughts. We value your feedback and will use it to improve our service.