Vincero Collective (vincerowatches.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 82 of them were added in the last 12 months. Last updated 2026-08-11.
Vincero Watch Collective has very stylish watches with different Elegant styles for All occasions worth every penny to have a watch that shines
Thank you so much for your wonderful review! We're thrilled to hear you appreciate the style and elegance of our watches. Knowing you feel they're worth every penny means a lot to us. Thank you for your support, and we hope you continue to enjoy your Vincero timepieces for years to come!
great customer service. really like thst you do limited run on watches. makes them more one of a kind. got my watches and love it. quick shipping.
Thank you so much for your amazing review! We're delighted to hear you're loving your watches and that you appreciate our limited-edition releases, they're designed to be truly special. We're also glad your order arrived quickly. Thank you for your support, and enjoy your new timepieces!
Watch looks terrific and the customer service addressed my questions inside of an hour! Very impressed!
Thank you so much for your wonderful review! We're thrilled to hear you're loving your watch and that our customer service team was able to assist you so quickly. Your kind words mean a lot to us, and we truly appreciate your support. Enjoy your new timepiece!
I ordered my watch 8th June for father's day and haven't received it as yet but is marked delivered. I sent a few follow-up emails in an effort to track the item. The reasons went from a delay due to engraving request to they aren't responsible for items after they left. I basically threw $359 away. I've purchased from them before but this experience is by far the worst.
We're so sorry to hear that your order hasn't been received despite being marked as delivered. We've sent you an email requesting a few details so we can look into this and do our best to assist. While some parcels are marked as delivered before they arrive, we also recommend filing a lost parcel claim with the carrier, as they are best placed to investigate the delivery. As outlined on our website, once an order has been dispatched, it's the customer's responsibility to monitor the tracking and work with the carrier. That said, we'll do everything we can to help recover your order
Do not buy from vincero. I received their dad birthstone necklace as a gift and loved it for the 5 months that it lasted. Recently one of the birthstones fell out and when customer service was reached out to they called it normal wear and tear. That’s not normal wear and tear 5 months after purchase. When pushed back, they were willing to meet me “half way” and charge $19.99 for a replacement which is their shipping and handling fee as well. So much for a lifetime guarantee. Word of advice, don’t buy from them if their product only lasts 5 months and they won’t back their product. Product quality and customer service is poor. They will just silence you on messenger as well. Do not recommend Edited in response to vendor: the pendant itself costs $38.00. I’m not paying more than half of the actually cost of the item to ship a new one. $6 for actual shipping costs, sure I’ll pay that but not $19.99 to replace something like that in this situation. Which is something I proposed. For the stone to only stay in the pendant for 5 months, it’s either terrible product quality or an inherent manufacturing/design flaw that they should stand behind and rectify without extra cost to the consumer. Do better. To other consumers, know if something is wrong with your item and it cost you $20 to buy, they will charge you $20 to send a new one per their lifetime guarantee. Thats a ruse, not an assurance.
Thank you for taking the time to share your experience. We're truly sorry to hear about the issue with your necklace. After reviewing your previous conversations with our support team, we can confirm that your Lifetime Guarantee replacement was approved in line with our policy. As outlined on our website, the replacement is provided with a shipping and handling fee, which is why the $19.99 charge was offered. We stand behind the quality of our products and our Lifetime Guarantee is designed to ensure our customers are covered should issues arise. We appreciate your feedback and are sorry that this experience did not meet your expectations.
Thank you for your review! We're delighted to hear you're happy with the quality of your purchase. Your support means a lot to us, and we hope you enjoy it for years to come.
I had to review my watch strap after years of wear. When I reached out to Vincero, they were prompt with their responses and maintained communication in a span of few weeks. Great customer service and my replacement strap ended up being exceeding my expectations. Thank you.
Thank you for your wonderful review! We're thrilled to hear that your replacement strap exceeded your expectations and that our team was able to provide the support you needed along the way. We truly appreciate your loyalty over the years and are grateful to have you as part of the Vincero family. Enjoy your refreshed timepiece!
Thank you so much for your kind words! We're delighted to hear you had a great experience with our customer service team. We truly appreciate your support and look forward to serving you again!
Great watches by a company that really cares about it's customers. I have bought several items and they always treat you as the only customer they have. I've had a Chrono S for 10 years and the watch is still in perfect condition and works flawlessly, i would highly recommend anyone to check them out.
Thank you so much for your kind words and continued support, Arturo! It means a lot to hear that your Chrono S is still going strong after 10 years. We're grateful and truly appreciate your recommendation!
Love how their bracelets fit and look! Their customer service was also very response and helpful. Got my issue fixed in a day, within hours! They have a repeat customer for sure!
Thank you for the fantastic review! We're thrilled to hear that you love the fit and look of your bracelets, and that our team was able to resolve your issue quickly. Providing exceptional products and customer service is what we strive for, so your feedback means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Customer service review. There was a problem with a discount code that was quickly resolved. Friendly and prompt service.
Thank you for your review! We're delighted to hear that our team was able to quickly resolve the issue with your discount code. Providing friendly, prompt, and helpful service is always our goal. We truly appreciate your support and look forward to serving you again in the future!
I really like all designs good quality good customer service. This is my second time purchasing a watch a necklace
Thank you so much for your continued support, Tito! We’re happy to hear you love the designs, quality, and customer service. It means a lot to us. Enjoy it!
I am extremely happy with my purchase of the Chrono S2 43mm purchased from Vincero! The shipping was incredibly fast, and the entire transaction was seamless. The watch itself looks really sharp in person. Because of its thin 11mm case, it is an ideal watch when wearing with long sleeves and dress attire. It feels really nice and premium on the wrist. The tan band is exceptionally well-built and looks very nice, perfectly complementing the overall design. (I also ordered a black Croc band, which is very nice!) If you are looking for a sharp, reliable timekeeper with great wrist presence, I highly recommend this watch from Vincero!
Really appreciate your feedback, Terry! We’re glad the Chrono S2 is hitting the mark for you. Thanks for the support and recommendation! 🔥
The reserve watch punches above its weight class. That's the review.
Glad the Reserve is exceeding expectations, Patrick! Thanks for the support!
I have purchased several items from this company. Anytime I have reached out for support, they are prompt with a response and always manage to resolve my issues effectively. I highly recommend their product, and they have great customer service!
Thank you so much for the kind words and continued support, Zachary! We’re thrilled to hear you’ve had great experiences with both our products and customer service. We truly appreciate your recommendation!
I was up late at night surfing the web when I stumbled upon Vincero. When I saw the Gold/Onyx cross, I immediately thought my brother should have it, and so I ordered it straight away. Well, I slept on it, and the following day (Saturday), I felt I had made a mistake. I quickly emailed Vincero customer service (even though Google AI told me no one would be there to receive the message and that the order would reach the “fulfillment center” to be processed immediately.) Well, I was pleased to find a response within a few hours, and after several friendly exchanges, my order was partially restored and partially cancelled-just as I had hoped. I just love the simplicity of style and authenticity of materials with Vincero. I ordered the Large Black Stealth Cross in the end. I plan to visit a local engraving company to personalize it. I could have bought the smaller one to do that, but I was up in arms with the size.
Thank you for sharing your experience! We're so glad our customer service team was able to assist you quickly and help adjust your order exactly as you hoped. It's wonderful to hear that you appreciate the style and craftsmanship of our products. The Large Black Stealth Cross sounds like a great choice, and personalizing it with an engraving will make it even more special. We truly appreciate your support and hope your brother loves it!
Customer service is very friendly and helpful. With very quick responses
Thank you for your kind words! We're delighted to hear that you found our customer service team friendly, helpful, and responsive. Providing excellent support is very important to us, and we truly appreciate your feedback and support.
Extremely disappointed with Vincero. I ordered a product, received a notification that it had been delivered, but never actually received the package. I immediately contacted customer support, provided photos, and explained that when I checked my mailbox, I found packages belonging to my neighbors instead of my order. More than a week later, I still have no package, no replacement, and no refund. What is most frustrating is that Vincero refuses to take responsibility and simply tells customers to contact USPS themselves. As a customer, I paid Vincero for the product and delivery. I did not purchase anything from USPS. A company should stand behind its orders and help resolve delivery issues instead of shifting responsibility to the customer. Based on my experience, customer service has been disappointing, and I would strongly reconsider ordering from Vincero again.
Hello there. We’re really sorry to hear about this experience and the frustration it’s caused. This is not the experience we want for any of our customers, and we’d like the opportunity to take a closer look and help make this right for you. Please reach out to us via email with your order details so our team can properly review what happened and assist you further. We appreciate you bringing this to our attention, and we’re here to help get this resolved as quickly as possible.
I do not trust this company. I spent $175 on a Father’s Day gift on the 16th of May. Their website says 3-5 days for standard mail. But I still don’t have the gift. I have reached out to the company multiple times but have not received any response. I received a confirmation email with an order number but never a tracking number. In the email it said I would receive a fallow up email with a tracking number but I never got the email with a tracking number I will never buy from this company again and am in the process of trying to get my money back
Hello, Jennifer! We sincerely apologize for the delay and completely understand your frustration, especially since this was meant to be a Father’s Day gift. We also apologize for the lack of updates regarding your tracking information. Please know that we are actively coordinating with our fulfillment center to determine the cause of the delay and get this resolved as quickly as possible. As soon as we receive an update, including tracking details, we will reach out to you immediately. We truly appreciate your patience and the opportunity to make this right.
BEWARE! This company has very limited return conditions and poor customer service! If you choose a birthstone or letter pendant, these are considered “final sale” because they are “customized items”. That being said, these are not personalized because if they were, a final sale policy would absolutely be warranted. This is equivalent to choosing to purchase a red shirt on a website and then being told it’s not returnable because you chose what color you wanted. Make it make sense… I don’t write reviews but this is so ridiculous that I had to make other potential customers aware.
Thank you for sharing your feedback, KH. We’re sorry to hear you’re disappointed with your experience and understand your concerns regarding our policy for customized items. While these pieces are considered final sale, we’d still love the opportunity to help make things right. As a one-time courtesy, we’d be happy to make an exception and offer an exchange for another item. Please feel free to reach out to us directly so we can assist further.
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