Vincero Collective (vincerowatches.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 82 of them were added in the last 12 months. Last updated 2026-08-11.
Great customer service very helpful understanding great watches will recommend overall company and customer service. They’re great.the quality is excellent I bought two watches from them and I’m super excited
Hello El! That means a lot! We are so glad you’re loving both the watches and the experience, and we appreciate the recommendation!
Vincero watches are unique, well-crafted, and beautifully designed pieces of art. In addition to providing a top-notch product, their customer service is also amazing. I will continue to add Vincero to my collection as long as they sustain this level of production and professionalism.
Thank you so much for your incredible support and kind words! We’re thrilled to hear you’re enjoying your collection and that our craftsmanship and customer service continue to meet your expectations. We truly appreciate you being part of the Vincero family! 🙌⌚
Incomplete delivery of items ordered and extremely long delivery times. I’ve placed two orders with this company — one arrived incomplete, while the other has now been outstanding for over two weeks with no sign of delivery. Customer Service has been among the worst I’ve experienced in a long time. Communication has been poor throughout, with no meaningful resolution offered and constant attempts to shift blame onto the courier, as though this somehow becomes the customer’s responsibility. Overall, a very frustrating experience from start to finish. Based on my experience, I would strongly advise others to avoid this company.
We’re truly sorry to hear about your experience and completely understand your frustration. Please know that we take concerns like this very seriously, and we’d like the opportunity to look into this further and see how we can best assist. We’ve already sent a request for your information so we can investigate this as quickly as possible. Kindly provide the requested details at your earliest convenience so our team can work toward a resolution for you.
I’m extremely disappointed with Vincero customer service and quality control. I ordered a Totem Pendant with custom engraving, and the engraving I received was inaccurate. After contacting customer support, they sent me two replacement pendants — but both replacements had the exact same engraving error again. I reached out twice more to explain that the issue still wasn’t corrected, and I’ve received no response. At this point, it feels like nobody is actually reviewing the order details or reading customer emails before shipping replacements. The pendant itself looks nice, but custom engraving is the entire point of a personalized item, and repeatedly getting it wrong — three times total — is unacceptable. The lack of communication afterward made the experience even worse. I expected much better quality control and customer support for the price.
We sincerely apologize for the repeated engraving errors on your Totem Pendant and the lack of response after your follow-ups, Cynthia. This is not the experience we aim to provide at Vincero. We are currently investigating the issue with our production and quality control teams to understand what went wrong. We will update you via email as soon as we have more information and a resolution. Thank you for your continued patience.
I had a great experience with customer service. I would buy again.
Thanks so much for the kind words, Claudi! We're really glad you had a great experience and looking forward to assisting you again on your next purchase!
Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-up, communication, shipping, packaging, etc. They also have a great online community where they actively seek feedback on new products, which makes you feel involved as a customer. In short, Vincero is highly recommended!
Thank you so much for your kind words and continued support over the years! We’re thrilled to hear that your experience, from product quality to service, has been consistently positive. It means a lot to us that you feel part of the Vincero community, we truly value your feedback and involvement. Enjoy your pieces, and we look forward to having you with us for many more!
I purchased the 4mm Bead Malachite Bracelet and the craftsmanship of the bracelet and quality of the beads are very good. Unfortunately, the assembly was disappointing. There was a gap in the wire large enough for an entire extra bead. While I understand that bead bracelets require a small "allowance" for tension and movement, this gap was significantly larger than any of my other bead bracelets. It looked like a defect rather than a design choice. When I reached out to have the item replaced, customer service dismissed my concern as a "necessary" design feature for durability and refused a replacement. Because they wouldn't fix the issue, I opted to return it. Be warned: the return process is incredibly expensive and deceiving. Despite their policy stating a $12.99 restocking/shipping fee, I was charged both the $12.99 restocking fee and an additional $18.98 shipping fee. I ended up losing over $30 just to return a defective item. Despite my multiple attempts to resolve this, customer service remained inflexible and refused to offer a reasonable solution. Bottom Line: make sure you are 100% certain about your purchase, as returning it will cost you a significant portion of the price. P.S. I’m sharing this here because my verified review on Vincero’s site from 4/5 seems to have vanished into a black hole???? Apparently, their 'confirmation' process doesn't always lead to a publication! 5/7/2026: Still waiting for a reply after I sent over my order number.
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you’ve encountered. This is certainly not the level of product quality or service we aim to provide. We’d really like the opportunity to look into this further and make things right. Could you please share your order number with us so we can review your case and see how best we can assist? We appreciate your feedback and hope to resolve this for you as quickly as possible.
This is my most recent purchase from VINCERO and as in the past,looking forward to my newest watch. I have never experienced any issues on previous purchases and have always liked their design,quality and functionality.
Thank you for your continued support! We’re thrilled to hear you’ve consistently had a great experience with our watches. We hope you love your newest addition just as much, enjoy it!
Easy to order!! Quality merchandise
We appreciate your feedback and support, Rob!
Very difficult to return product and order replacement product!!! Sent 20mm croc-mocha silver strap .. I need a 22 croc-mocha strap. Extremely unusable website… plus phone number for support is non-existent! Published number does not connect!
We’re truly sorry for the frustration and inconvenience this has caused, DJ. That’s not the experience we want for you. We understand how important it is to get the correct 22mm croc-mocha strap, and we’d like to make this right as quickly as possible. Please reach out to us directly with your order details so we can assist you immediately with an exchange and ensure this gets resolved without further hassle.
Great products and customer service! Highly recommended company in every regard!
Thank you so much for the kind words and recommendation, Michael! We truly appreciate your support and are glad you had a great experience!
I initially saw the watch I bought on social media. It was more than I’ve ever spent on a watch, but “had to have it”. The watch is perfect. I had a question regarding something I noticed on the watch, and it was answered thx to their prompt reply to make it work. Exceeding my expectations.
Thank you for your kind words! We’re thrilled to hear that the watch lived up to your expectations and that our team was able to assist you quickly. We truly appreciate your support and are glad you’re enjoying your watch.
Initiated warranty before end of 5 year warranty period but because the claim was not completed they will not not honor it. Understandable but frustrating. After seeing my bad review they offered 25% off - before that they offered $20. These are just facts of their policy. Previous watch broke shortly after buying but that was 5 years ago. Just got a new one and I’m hoping durability is better at this point.
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard of service we aim to provide. Your case has been escalated for further review, and we’ll be in touch once we’ve had the opportunity to fully assess it and determine the best way to assist you. Thank you for your patience and understanding.
Bought a second watch after getting the Killswitch Automatic (Love it) Second watch Stratos Titanium Neptune, not so much. The second hand ticks 2 seconds at a time off and on. Customer Support was not helpful at all. Offered $20.00 for a jeweler to repair. Not a chance. Ignored replies for other options. Very bad service for a repeat Customer.
Thank you for your feedback, and we’re really sorry to hear about your experience. This is not the level of service we aim to provide. We’re currently looking into this and will be reaching out to you directly to assist further and make this right. We truly appreciate your patience.
What great customer service! I sent an email to their support team that a piece of jewelry I had bought was broken. I needed to get it fixed. Within a half hour I had my answer and solution. You make it easy to do business with your company. Thank you.
Thank you so much for your kind words! We’re thrilled to hear our team was able to assist you quickly and provide a solution. We truly appreciate your support and are glad we could make your experience a smooth one.
I gave my son a Black Scout watch and he loves the weight, and simplicity of the watch. It's a great dress watch. I also gave two scout watches to my brothers, and they also had positive reactions to the weight and presentation of the watches.
Thank you so much for sharing this, it truly means a lot to us! We’re glad to hear your son and brothers are enjoying their Scout watches and appreciate the design and feel. We really appreciate your support and hope they continue to enjoy them for years to come!
No hassle protection plan, truly honor their words, necklace quality is amazing
Thank you for your kind review! We're so glad to hear that you had a great experience with our protection plan and that you're enjoying the quality of your necklace. We truly appreciate your support and are always here if you need anything.
I purchased the special gold and carbon edition. The watch is incredible. I’ve been wearing it for two days now, and I often get stopped by people, even strangers, telling me how beautiful it is. I had a small delivery issue that was not Vincero Watch’s fault, but they still helped me. Their customer service is number one. It’s one of the most beautiful watches I own, and by far one of the highest quality.
Thank you for the incredible review! We’re thrilled to hear how much you’re loving the Gold & Carbon edition, it’s definitely a head-turner. We also truly appreciate your kind words about our customer service. Even when things are out of our control, we’ll always do our best to take care of our customers. It means a lot to know it stands out in your collection. Wear it proudly. 🖤⌚🔥
When I ordered the watch, it arrived within 3 days. The quality of the watch is amazing, looks even more beautiful in person. My only issue was the watch didn’t come with extra links, so my husband wasn’t able to start wearing it right away. I reached out to customer service via email, and their response time was something I’ve never seen before dealing with any other company. They responded within minutes of my first email, and took care of my issue right away & extra links are currently on the way to me. Honestly they deserve more than 5 stars, will definitely order again
Thank you so much for this incredible review! We’re thrilled you love the watch and that it exceeded expectations in person. We also appreciate your patience regarding the extra links, We're glad our team could jump in quickly and get that sorted for you. That’s exactly the experience we strive to deliver. Truly grateful for your support, and we look forward to serving you again.
I ordered four items and all are in good quality. There was a small mistake on the size of a watch strap but it was promptly and wonderfully handled. I'll be buying more soon.
Love to hear that, Conner! Thanks for the kind words and we’re glad we could get that strap sorted quickly. Can’t wait to have you back for the next one!
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