Vincero Collective (vincerowatches.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 82 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
R
Robert M Noble · 1 review · Experienced 2025-08-28 ·
★★★★★
Top notch customer service
Top notch customer service! I ordered an engraved dog tag and the system didn't provide the right discount. I contacted the company (Connor) and was responded to not only in a timely fashion but with a screenshot of the reimbursement to my card AND an additional discount on a future order. Vincero Collective earned this customer for years to come. Bravo!
Reply from Vincero Collective2025-09-08
Robert, welcome to the Vincero fam! Thrilled to have you and we really appreciate you taking the time to write us a review here. We hope to continue to impress you for many years to come, too!
c
customer · 3 reviews · Experienced 2025-08-27 ·
★★★★★
My gf ordered a watch and paid $20…
My gf ordered a watch and paid $20 extra for shipping for it to be delivered within 5 days. A week later we received an email saying it was out of stock. Nice watches. Just my experience with them.
Reply from Vincero Collective2025-09-08
Hey there, we are really sorry this was your experience with us. It is definitely not the normal experience and we really apologize for the inconvenience we caused you due to our error. We hope down the line you will give us another shot at making it right.
I recently reached out to Vince when the crown of my watch, which I've had for over two years, came off. I was truly impressed by their swift response. Within just two weeks, they sent me a replacement along with additional parts I might need in the future. In a word, they're simply awesome, providing outstanding customer care. I'm very grateful! Nassar . London UK
R
Ryan Bosheers · 1 review · Experienced 2025-07-10 ·
★★★★★
Quality!
Honestly, I dont order online frequently because im very fastedious when it comes to how something fits, or looks, all the way down to its weight. But I can say that I absolutely LOVE the necklace I ordered from Vincero. The material is sturdy, light, and bult exceptionally well! I liked it so much I bought a second one for a friend!
j
joe retzlaff · 1 review · Experienced 2025-07-14 ·
★★★★★
Costomer service not a thing of the past with Vincero07/14/2025Several years ago I bought a Vincero…
Several years ago I bought a Vincero dress watch ( Chronograph ) I have a small problem with the watch. The Vincero Customer department have bent over backwards trying to help me. When I communicate with them via e-mail there reply time is within hours. Great product and great people
T
Ted · 3 reviews · Experienced 2025-06-25 ·
★★★★★
Great customer care
I had a problem with a (beautiful) watch I'd purchased and the company dealt with it very promptly and professionally and to my complete satisfaction. Things can go wrong; I sometimes think the true test of customer service is how a company responds.
Reply from Vincero Collective2025-06-30
Ted, thanks a ton for taking the time to share your experience with us. Sorry to hear that you had an issue with your Vincero piece, but thrilled we could remedy it for you, and do it to the standards you were looking for. Hope to help you again soon!
This company offers incredible products at good prices, and their customer service is top-notch! I ordered two items and then noticed they were bundled at a lower price. I emailed the company and was answered promptly. They refunded me the difference between the items being bundled and purchased separately. I very much appreciate a company who offers excellent products, gives the customer the benefit of the doubt and provides such quick, thoughtful service. Thank you so much! I'll be shopping with you again!
Reply from Vincero Collective2025-06-23
Lynn, we really appreciate you taking the time to tell us about your experience with our customer service team! We wouldn't be able to provide what we do without customers like you, and we are thrilled that you had a great experience. We look forward to assisting you whenever you need!
N
Nic Holas · 2 reviews · Experienced 2025-06-19 ·
★★★★★
Long-time fan with ever-growing love…
Long-time fan with ever-growing love for the brand! I have about 10 Vincero watches that I have added to my collection over the past several years, and it is by far my favorite brand when considering the combined variables of cost, quality, and esthetic. Their design concepts are uniquely catchy while remaining practical. I get compliments almost daily on them, they are comfortable, and versatile to suite my daily life from a work day in the yard to a fancy date night in the evening. Recently I had a problem with one of my watches, and the support team was extremely prompt and supportive in their responses. This further shored up my respect and appreciation for the brand and the team behind it. Looking forward to continuing to grow my collection with them!
Reply from Vincero Collective2025-06-23
Nic, thats INSANE. You're the reason we do what we do, and we are so thankful to have you part of the Vincero Fam. Thanks so much for the incredibly kind words and feedback. We can't wait to continue to help grow your collection!
The watch is absolutely gorgeous. Very well made and I had it personalized. When I received it actually brought tears to my eyes because purple was my late mother’s favorite color. And the inscription was a great way as remembrance to her.💜
Reply from Vincero Collective2025-06-23
Jesse, thanks so much for sharing this with us! We really love to hear this and we are so happy to be part of something special to you. Cheers!
D
Dane · 3 reviews · Experienced 2025-06-05 ·
★★★★★
Kairos Amulet and The Hitch - Black/Gold
Just received my 2 pieces from Vincero. They are amazing. I love the fit and it super well crafted. Will be buying more pieces from this amazing company. Also great customer service from them. Appreciate that a lot as well. 10 stars 🤙🤙
Reply from Vincero Collective2025-06-11
Dane, thanks so much for taking the time to share you feedback with us! Can't wait to see you again soon and enjoy both pieces!!
G
Greta Reichel · 4 reviews · Experienced 2025-05-02 ·
★★★★★
Bought the marble automatic for my…
Bought the marble automatic for my partner 4 years ago and he still loves it and gets complimented on it a lot. Now my brother asked for the same one for his birthday.
Looks so much more special than other watches
Reply from Vincero Collective2025-06-02
Greta, thanks so much for taking the time to write us a review! The Marble Automatic is a great look and we are thrilled you have had a great experience!
M
Matt groll · 3 reviews · Experienced 2025-05-29 ·
★★★★★
Purchase the solar flare watch
Purchase the solar flare watch, beautiful fit and finish!!! highly recommended !!!!
Reply from Vincero Collective2025-06-02
Love to hear this, Matt. Thanks so much!
N
Nikki · 11 reviews · Experienced 2025-05-22 ·
★★★★★
This is my third time purchasing from…
This is my third time purchasing from this company, and I have never had any issues in the past. I enjoy their products; however, this time I have encountered numerous problems trying to receive the merchandise I paid for. I even paid extra for prompt shipping, but as of today, I have not heard back from the company. There is no phone number to contact them, and because of this experience, I will not be purchasing from them again.
Reply from Vincero Collective2025-06-02
Nikki, we apologize you have had a less than stellar experience this time around with us. We cannot identify you or your order by this review, but we'd love to get this sorted out for you. You can email us at anytime at [email protected] and we will get back to you promptly.
C
Chris Hughes · 3 reviews · Experienced 2025-05-16 ·
★★★★★
Affordable Luxury
I have a few watches from Vincero and genuinely don't think I'd ever need to get a watch from anyone else at this point. They're affordable but they still get me just as many comments and compliments as more expensive watches. In my experience, their customer service has always been reliable and easy to work with, which seems icredibly rare these days. Can't recommend these guys enough.
Reply from Vincero Collective2025-06-02
Appreciate the very kind words, Chris. Cheers!
P
Paul Heagen · 6 reviews · Experienced 2025-03-10 ·
★★★★★
Marketing misrepreentation.
Why would I trust and buy from a company that totally misrepresents their ability to provide prescription lenses on their website? Their website proudly talks about their prescription lenses and all the options available. I wrote to them three times and they finally admitted to the error on the website and said they would talk with their web developer about it. What?? You run a company and are unaware (or inattentive to) such a major error? What else should I not trust?
Reply from Vincero Collective2025-04-28
Paul, we have received your email regarding this issue and as we did there with our reply, we want to apologize here as well. When moving over from our distribution and fulfillment locations, we lost the ability to do prescription lenses and found that the edits to our website didn't take affect as quickly as we had hoped. We appreciate you reaching out to us about this matter and hope we will be able to regain your trust at a later time.
J
Jerry · 19 reviews · Experienced 2025-02-14 ·
★★★★★
Return Customer
Purchased a watch some years ago and it still looks and works good. Recently bought a chain and pendant and it is awesome. Now my wife wants one! Can't go wrong with the company!
Reply from Vincero Collective2025-04-28
We appreciate the very kind words, Jerry. Thanks for being a part of the Vincero family for so long!
v
vincent mottola · 3 reviews · Experienced 2025-02-01 ·
★★★★★
Purchased multiple items
Bought 2 watches and a bracelet for Christmas and more recently 2 pair of sunglasses. Service was excellent and products were of very good quality.. very happy overall.
Reply from Vincero Collective2025-02-24
This is so great to hear, Vincent! Thanks so much for trusting us with your Christmas gifts and then coming back to continue to be part of the Vincero fam. Cheers!
A
Adam Shupe · 1 review · Experienced 2025-02-09 ·
★★★★★
Beautiful Timepiece
Absolutely love the look of this watch. Both unique and stately. A bit heavy on the wrist, but that's to be expected (it IS marble, after all). Would love another, but waiting to see if the red marble version returns since I missed out on it the first time.
Reply from Vincero Collective2025-02-24
We really appreciate the continued support, Adam Thanks so much for taking the time to share a review and feedback. We will let you know if we bring back that red marble version!
⚠️ WARNING – Vincero Won’t Refund or Even Accept Returns! ⚠️
Terrible Customer Service – Impossible to Reach & No Refund!
I had an extremely disappointing experience with Vincero. Over two months ago, I initiated a return for my Argo Automatic watch ($300), which was approved. To ensure a smooth process, I used DHL, as Vincero has a partnership with them, and even paid an additional fee for the return service.
Despite following all the procedures correctly, I still haven’t received my refund. The worst part? Their customer service is completely unreachable. They do not reply to emails, they ignore messages sent via their website’s support form, and they simply do not respond at all. It’s as if they have vanished after taking my money.
To make matters worse, the return package with my watch could not be delivered to their address—the shipment was unsuccessful. It seems like Vincero is no longer even at their listed location. This raises serious concerns about whether they are still operating as a legitimate company.
This is beyond unacceptable. A company that refuses to communicate with its customers, does not process refunds, and cannot even receive return shipments is simply not trustworthy. If you’re considering buying from Vincero, think twice—because if you ever need support or a refund, you won’t get one. Avoid at all costs!
Reply from Vincero Collective2025-02-24
Hi Luciano. We appreciate your time in writing us a review and it looks like you had a less than stellar experience with us, which we apologize for.
According to our records and correspondence with you, you initiated a return and received a full refund for an order you placed at the end of November once the return was received midway through the month of February of 2025. Sometimes with returns, they get lost in transit to us, or delayed due to peak shipping times. We do not have any partnership with DHL, or any other shipping entity for that matter either, but are happy to provide the ability to accept packages from multiple shipping couriers. Unsure of the issue you are seeing on your end as the refund was sent back, along with a note to you.
We recently reached out again to you and hope to salvage your customer experience with us.
