VionB (vionb.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I bought the clip on ones to which you could attach different clip on charms. They took forever to get here.
The charging is bad. One of the cases seems to be defective.
They constantly disconnect and shut off. I have tried to figure out what the problem is. I finally discovered that one tap of anything near the source clip to your ear will shut them off. My long hair brushes against them and they shut off. These are the worst earbuds I ever owned. Junk.
Reply from VionB2026-08-03
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Unfortunately, we don't have enough information to locate your order or review your case. We'll be sending you a Request for Information shortly. Once you've completed it with your order details, a member of our Customer Support team will review your case and contact you as soon as possible to help find a resolution.
We appreciate your patience and look forward to assisting you.
Emma, VionB Team
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LISA · 1 review · Experienced 2026-08-02 ·
★★★★★
First time I went to the grocery store…
First time I went to the grocery store and listed to my music. Can't wait tobuse are gym this week!
Reply from VionB2026-08-04
Thank you so much for your wonderful 5-star review! We're so happy to hear you enjoyed using your earbuds during your grocery trip, and we hope they make your gym sessions even better!
Thank you for choosing VionB. We truly appreciate your support and hope you continue enjoying your earbuds wherever life takes you!
Emma, VionB Team
A
Andrew Rettie · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Visound Hush - Excellent ear phones for sleeping
Excellent product. I wanted some headphones that would be comfortable when going to sleep that sounded ok and would last a reasonable amount of time inbetween charges. These Visound Hush earbuds ticked all the boxes 😃 Would highly recommend.
Reply from VionB2026-08-04
Thank you so much for your wonderful 5-star review! We're thrilled to hear that the Visound Hush earbuds have been comfortable for sleeping, provide great sound quality, and offer the battery life you were looking for. Your recommendation means a lot to us and helps other customers shop with confidence.
Thank you for choosing VionB, and we hope you continue enjoying your earbuds for many restful nights to come!
Emma, VionB Team
I found this product online as looking for a product that would help me sleep. It is as advised but found that it does hurt my ears as I am a side sleeper. This is the only issue I have with the product itself. Unsure on how to fix this issue but everything else is great.
Reply from VionB2026-08-04
Thank you for your honest feedback. We're glad to hear you're enjoying everything else about the Hush earbuds!
If you're a side sleeper, we recommend trying to slightly adjust the position of the earbuds in your ears, as a small change in placement can make a big difference in comfort. You can also try using a softer pillow or a pillow with an ear cutout to help reduce pressure while sleeping.
If you're still having trouble, please don't hesitate to reach out to our support team—we'd be happy to help you find the most comfortable fit.
Emma, VionB Team
C
Customer · 10 reviews · Experienced 2026-08-03 ·
★★★★★
Avoid like the plague!!!
Placed an order on 15th July. It has not arrived. I sent three emails to VIONB requesting a refund. They have not replied to any of my emails. Avoid like the plague!
I have just seen the standard reply from VionB, which they send to those who complain about their business. I have not received the request form mentioned in they reply, which goes to show how bad their customer service really is. As mentioned above, AVOID LIKE THE PLAGUE!!!
Reply from VionB2026-08-04
We're very sorry to hear about your experience and completely understand your frustration. Unfortunately, we don't have enough information to locate your order from your review alone.
We've sent you a Request for Information form. Once it's completed, a member of our Customer Support team will review your case and contact you as soon as possible to help resolve this matter.
Thank you for your patience, and we look forward to assisting you.
Emma, VionB Team
Thank you so much for taking the time to share your feedback! We're delighted to hear that you find your earbuds comfortable and that you're enjoying the sound quality.
We truly appreciate your support and hope you continue to enjoy your VionB earbuds. If you ever have any questions or need assistance, our Customer Support team is always happy to help.
Emma, VionB Team
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Lenard · 1 review · Experienced 2026-07-02 ·
★★★★★
I ordered a visound air
I ordered a visound air, only use it for a week, and the charging case starts overheating and can’t let you charge the earbuds. Tried to contact them multiple times, email them, also got an email a so called VP of the vion ask for reviews and told them the issues on the review. Contacted the customer support and send them few emails with a video attachment and still no response. It seems to me they are just waiting until the guarantee 60 days risk free to expire. Please don’t delete this review.
Here’s my Order#231326
Reply from VionB2026-08-04
Hi Lenard,
We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused.
Unfortunately, we’re unable to locate your order or support case based on the information available in your review. We’ll be sending you a Request Information form shortly. Once you’ve completed it with your order details, a member of our Customer Support team will review your case and contact you as soon as possible to help resolve this.
Thank you for your patience, and we appreciate the opportunity to make this right.
Emma, VionB Team
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NEVER AGAIN · 2 reviews · Experienced 2026-07-01 ·
★★★★★
This Company is ridiculous!!
This Company is ridiculous!!! VionB my Order# 257591, and although they responded to my “Negative review” stating they didn’t have enough information and will send a request shortly they have yet to follow up… I do not recommend this company ever..
Reply from VionB2026-08-04
Hi,
We're truly sorry to hear about your experience and understand your frustration. Thank you for providing your order number.
A member of our Customer Support team will be reaching out to you as soon as possible to review your case and work toward a resolution. We appreciate your patience and the opportunity to make things right.
Emma, VionB Team
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GISELLE · 3 reviews · Experienced 2026-08-02 ·
★★★★★
Good sound easy to operate
Good sound easy to operate - printed guide too small to read easily however
Reply from VionB2026-08-03
Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying the sound quality and found the earbuds easy to use.
We also appreciate your comment about the printed guide. Your feedback is valuable, and we'll be sure to share it with our team as we continue to improve our products and packaging.
If you ever need any assistance or have questions about your earbuds, our Customer Support team is always happy to help.
Emma, VionB Team
M
MARY KOTOWSKI · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Great product
Easy to order. Items arrived quickly. No issues with over charging my card or waiting for a month for delivery. Product works great. Thanks.
Reply from VionB2026-08-04
Thank you so much for taking the time to share your experience! We're delighted to hear that your order process was smooth, your items arrived quickly, and that you're enjoying your product.
Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing VionB!
Emma, VionB Team
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CQuadz · 7 reviews · Experienced 2026-07-31 ·
★★★★★
Most comfortable earphones you’ll ever own
I have been using earphones for as long as I can remember I need my music to sleep and so I have been looking for the smallest earphones forever online, in stores and I have so many, when I came across the VionB air I thought hey why not try these as well…..OMG!!! Truly unbelievable like seriously they are so small I feel nothing against my pillow and I’m a side sleeper, they are honestly the best night earphones ever invented my only complaint is I wish the creators had brought these out years back and saved me a lot of pain. I highly recommend these to anyone who uses earphones at night while laying in bed also to anyone who wants to be discreet ;-) no one will know. The quality is amazing the sound and connection is so simple, delivery was pretty good considering this day and age but overall a truly amazing product that I’m telling all my family and friends about.
Thanks guys, love my new earphones!!!
Reply from VionB2026-08-04
Thank you so much for taking the time to leave such an amazing 5-star review! We're absolutely thrilled to hear that your VionB Air earbuds have made such a difference, especially for sleeping and side sleeping. Knowing they're comfortable enough that you barely notice them and that you're enjoying the sound quality and easy connectivity means the world to us.
We're also incredibly grateful for your recommendation and for sharing your experience with your family and friends. Comments like yours inspire us to keep creating products that make everyday life more comfortable.
Thank you again for your support, and we hope you continue enjoying your new earbuds for many nights to come!
Emma, VionB Team
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gage · 1 review · Experienced 2026-08-01 ·
★★★★★
4/5… could be better
4/5… could be better. sound quality is awesome!!! love the led charge display in the case! but both pairs i received from the bogo deal do not work with the tap functions. no matter where i tap, how hard or soft i tap, i can’t use the skip/next/pause/answer call functions via tapping the headphones which is very inconvenient. bummer
Reply from VionB2026-08-04
Thank you for your feedback! We're glad to hear you're enjoying the sound quality and the LED charging display.
We're sorry to hear you're experiencing issues with the touch controls. That's not the experience we want you to have.
Please contact us directly so we can look into this for you and help resolve the issue as quickly as possible. We'll be happy to assist!
Emma, VionB Team
Hi Sandy,
Thank you so much for your kind review! We're delighted to hear that you've enjoyed all of your purchases. Knowing you've had such a positive experience means a lot to our team.
We truly appreciate your continued support and hope you enjoy every future purchase just as much!
Emma, VionB Team
J
Jennifer Wilson · 2 reviews · Experienced 2026-07-31 ·
★★★★★
My daughter and I love our new cases
My daughter and I love our new cases! The color combos are so cute and they offer good protection!
Reply from VionB2026-08-01
Thank you so much for your wonderful 5-star review! We're thrilled to hear that both you and your daughter are loving your new cases. It's great to know you enjoy the color combinations and that they're providing the protection you were looking for.
Thank you for choosing VionB and for taking the time to share your experience. We hope you both continue enjoying your cases!
Emma, VionB Team
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your order arrived quickly and that everything was exactly as described.
Your kind words mean a lot to us and motivate our team to continue providing the best possible experience. Thank you for choosing VionB, and we hope you continue enjoying your purchase!
Emma, VionB Team
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Derek Oliver · 1 review · Experienced 2026-08-01 ·
★★★★★
Colors...Yes! Music audio...No!
I love the different color options, and the size of the ear buds! However, the sound is not good AT ALL for music. One of my pair seems to disconnect sometimes, but it does reconnect about 10 seconds later.
Reply from VionB2026-08-01
Thank you for taking the time to share your honest feedback. We’re glad to hear you love the color options and the compact size of the earbuds.
We’re sorry to hear that the sound quality and occasional disconnection didn’t meet your expectations. That’s certainly not the experience we want for our customers. We’d love the opportunity to look into this further and help resolve the issue. Please reach out to our support team, and we’ll be happy to assist you.
We truly appreciate your feedback, as it helps us continue improving our products and customer experience.
Emma, VionB Team
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Laura Landro · 1 review · Experienced 2026-07-31 ·
★★★★★
Love these ear buds!
Love these ear buds! Beyond being beautiful, they are a perfect fit for me! I have small ear canals and everything else hurt or popped out! These are amazing! Sound quality is great! Battery life is longer than expected. I’ve sent your link to everyone who asks about my new “earrings”!!!
Reply from VionB2026-08-01
Thank you so much for your amazing 5-star review! We're absolutely delighted to hear that our earbuds are the perfect fit for your small ear canals and that they're both comfortable and secure.
It means so much to us that you're enjoying the sound quality, battery life, and stylish design. We especially love that people think they're earrings—and we're incredibly grateful that you've been sharing our link with others!
Thank you for your support and for being part of the VionB family. We hope you continue loving your earbuds for a long time to come!
Emma, VionB Team
Great customer service! Easy to order, replies to emails quickly and happy to helps
Reply from VionB2026-08-01
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a great experience with both our products and our customer service.
Providing fast, friendly, and helpful support is something we truly care about, so it's wonderful to know our team was able to assist you quickly.
Thank you for choosing VionB and for taking the time to share your experience. We truly appreciate your support!
Emma, VionB Team
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Gil · 2 reviews · Experienced 2026-07-01 ·
★★★★★
TERRIBLE EXPERIENCE!
This company claims that it responds to customer inquiries within 24 hours. In reality, I have spent more than a month sending numerous emails and making multiple phone calls simply trying to obtain a return authorization for my vionB headphones, which were not suitable for my needs.
Not a single email has been answered, and none of my calls have been returned. Their complete disregard for even the most basic standards of customer service is appalling.
I strongly recommend avoiding this company, Shop elsewhere!
Reply from VionB2026-08-02
Hi Gil,
We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused.
Unfortunately, we don't have enough information here to locate your order or review your previous communications. We've sent you a Request for Information through Trustpilot. Once you've completed it, a member of our Customer Support team will review your case and contact you as soon as possible to help resolve this matter.
Thank you for your patience, and we appreciate the opportunity to make this right.
Emma, VionB Team
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Gardenia · 3 reviews · Experienced 2026-08-01 ·
★★★★★
They are awesome....got a couple for…
They are awesome....got a couple for gift's.
Reply from VionB2026-08-02
Hi Gardenia,
Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your purchase and that you even picked up a few as gifts. We hope your friends and family love them just as much as you do!
Thank you for choosing VionB and for your support!
Emma, VionB Team