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Ambit Energy: VIP Concierge Team

69 reviews

4.669 reviews
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About Ambit Energy: VIP Concierge Team

Data updated
Website
vipenergyservice.com
Category
Utilities
Location
United States · Dallas
Status
Unclaimed
Last 12 months
69 reviews
Replies to negative
83% (5/6)
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Is Ambit Energy: VIP Concierge Team legit?

Ambit Energy: VIP Concierge Team (vipenergyservice.com) has a 4.6 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-08-10.

What people say

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WILSON/DANNY BRIAN美国 · 4 reviews · Verified · Experienced 2026-07-02 ·

Great friendly service!

Reply from Ambit Energy: VIP Concierge Team2026-07-04

Thank you, Wilson! We’re glad our team made a friendly impression.

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NORMA IBARRA CANTU美国 · 1 review · Verified · Experienced 2026-06-26 ·

You guys were able to help me to what I…

You guys were able to help me to what I needed it you were very precious professional, and you were able to help me out on a short timeframe good service and good prices

Reply from Ambit Energy: VIP Concierge Team2026-07-04

Thank you so much for sharing your experience, Norma . I’m really glad we were able to assist you quickly and get everything handled within your timeframe. Your kind words about our service and pricing mean a lot.

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Danny Wilson美国 · 1 review · Verified · Experienced 2026-07-01 ·

I'm impressed with the energy prices

Reply from Ambit Energy: VIP Concierge Team2026-07-04

Thanks for the kind words, Danny. Happy to hear the energy rates impressed you.

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TrD美国 · 1 review · Verified · Experienced 2026-07-01 ·

Thank you, Mr. Naim

Mr. Naim is very quick, responsive and helps me through the registration process. Thanks to him, my move-in process went smoothly. Amazing customer service!

Reply from Ambit Energy: VIP Concierge Team2026-07-04

We’re grateful for your feedback. It’s wonderful to know that Naim’s efficiency and support helped streamline your move‑in. Thank you for recognizing his commitment to excellent service.

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Shanea Mason美国 · 1 review · Verified · Experienced 2026-07-02 ·

Great Service

Minnie was so professional and helpful! Thank you for being helpful and having so many resources! You made me feel valuable

Reply from Ambit Energy: VIP Concierge Team2026-07-04

Your feedback means a lot, Shanea. We're grateful we could help you through the process and provide the resources you needed. Knowing you felt valued is the best part of what we do, and Minnie is so happy to know that you appreciate her.

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Swapnil Gupte美国 · 1 review · Verified · Experienced 2026-06-24 ·

Christa was extremely professional

Christa was extremely professional. Really appreciate the seamless experience.

Reply from Ambit Energy: VIP Concierge Team2026-06-29

Thank you for sharing your feedback! We’re glad to hear that Christa provided such a polished and smooth experience. Delivering reliable, well‑coordinated support is always our goal, and we truly appreciate your kind words.

A
Alissa Williams美国 · 2 reviews · Verified · Experienced 2026-06-23 ·

Excellent Service

The representative, Naim, with VIP Concierge did an excellent job at efficiently communicating information to me and following up with me in a timely manner. He was of great service.

Reply from Ambit Energy: VIP Concierge Team2026-06-29

Thank you so much for sharing your experience Alissa! We’re thrilled to hear that Naim took great care of you. Efficient communication and timely follow‑ups are exactly what we aim for, and we’re glad he delivered. We appreciate you choosing the VIP Concierge Team and we’re always here whenever you need support.

M
Misty Mayfield-Hasker美国 · 2 reviews · Verified · Experienced 2026-06-18 ·

Good Service and lower rates

Great customer service. Low rates

Reply from Ambit Energy: VIP Concierge Team2026-06-25

Thank you for the great review, Misty! We’re happy to provide excellent service and competitive rates.

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Rachel Sidhu美国 · 1 review · Verified · Experienced 2026-06-18 ·

She was very helpful in a stressful…

She was very helpful in a stressful situation to update.

Reply from Ambit Energy: VIP Concierge Team2026-06-25

Thank you for your kind words Rachel. I’m glad I could help make a stressful situation a little easier for you.

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JUAN B美国 · 1 review · Experienced 2026-04-16 ·

IM FROM EDINBURG TX AMBIT COMPANY…

IM FROM EDINBURG TX AMBIT COMPANY CHARGED 2.5 YERS OF AN NON WORKING EXTERIOR STREET LIGHT. WHEN CONFRONTING COMPANY EVIDENCE WITH AEP AND AMBIT SHOWED TO BE TRUE. SPOKE TO VARIOUS 5 OR MORE REPRESENTATIVES AND DID GIVE ME 90 BUCKS NOT THE FULL 750$ PLUS FULL REFUND. I HAVE BEEN WITH THEM FOR 10 OR MORE YEARS. I CHAGED TO OTHER COMPANY AND PAY 100$ LESS IN BILL EVERY MONTH. THEY ARE OVER PRICED AND WOULD AND WILL ADVICE EACH AND EVERY PERSON I KNOW TO NEVER PICK THIS COMPANY. I CONCIDER THEM THEFS IF I WILL OWE THEM 60 BUCKS THEY WILL RUIN MY CREDIT BUT IF THEY OWE ME THEY SEND ME 90 BUCKS GIFT CARDJUST TO SHUT ME UP. AND KEEP REST OF MONEY AND CANT DO ANYTHING OBOUT IT.

Reply from Ambit Energy: VIP Concierge Team2026-06-19

Thank you for sharing your experience. We’re very sorry to hear about the frustration you went through regarding the street‑light charges and the difficulty resolving the issue. This is not the experience we want for any customer, especially someone who has been with us for many years. We appreciate your feedback and would like the opportunity to review your case further to ensure everything was handled correctly. Please reach out to our customer care team so we can take another look and assist you.

J
Jacqualene Labuschagne美国 · 1 review · Verified · Experienced 2026-06-13 ·

Very friendly and helpfull

Very friendly and helpfull. Everything over the phone. quick to answer all questions and sort everything out.

Reply from Ambit Energy: VIP Concierge Team2026-06-16

Thank you so much for your kind words, Jacqualene! We’re glad to hear everything was quick and easy for you. It was a pleasure helping you over the phone and answering all your questions. We appreciate you taking the time to share your experience with us.

c
customer mazen AskhetaAE · 3 reviews · Verified · Experienced 2026-06-05 ·

Professional

Reply from Ambit Energy: VIP Concierge Team2026-06-09

Thank you for your review. We appreciate your feedback and are glad to know you had a professional experience with our service. If you ever need assistance again, we’re here to help.

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GREGORY COFFEY美国 · 1 review · Verified · Experienced 2026-06-04 ·

Well helping people who Really need…

Well helping people who Really need their lights back on are on for the first time WHAT ever the may be are was are is I THINK AMBIT IS GREAT......HANDS DOWN CALL THEM YOU WILL GET GREAT COUSTOMER HONEST SERVICE.

Reply from Ambit Energy: VIP Concierge Team2026-06-09

Thank you so much for your kind words, Gregory. We’re glad we could help get your lights on and provide honest, reliable service. We appreciate you recommending Ambit and we’re always here if you need anything.

J
Joann perez美国 · 4 reviews · Verified · Experienced 2026-05-30 ·

I would like to thank Ambit for… switching light companies under my name with no problems

I would like to thank Ambit for providing service to my address we will see when the bills comes in the mail will get back to you

Reply from Ambit Energy: VIP Concierge Team2026-06-03

Thank you so much for sharing your experience, Joann! We’re glad to hear that switching your electric service under your name was smooth and hassle‑free.

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Roxana Escalante美国 · 1 review · Verified · Experienced 2026-05-08 ·

Nam was very kind and helped me a great…

Nam was very kind and helped me a great deal, since I didn't know anything—this is my first move. I'm really glad he helped me.

Reply from Ambit Energy: VIP Concierge Team2026-05-30

Thank you so much for sharing this! We’re really glad to hear that Naim was able to guide you through everything, especially with this being your first move. He’s always happy to help and we appreciate your kind words.

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Rikus J V RensburgZA · 3 reviews · Verified · Experienced 2026-05-29 ·

Smooth No Hicups

Smooth No Hicups Clear understanding and Explanations super service , Naim was a Star

Reply from Ambit Energy: VIP Concierge Team2026-05-29

Thank you so much for your feedback! We’re glad to hear everything went smoothly with no hiccups and that the explanations were clear. Naim will be thrilled to know he made such a great impression — he truly is a star. We appreciate you choosing us and we’re always here if you need anything.

J
Jacqueline AARLOO美国 · 1 review · Verified · Experienced 2026-05-26 ·

So so helpful

Very helpful each and every time

Reply from Ambit Energy: VIP Concierge Team2026-05-28

Thank you so much for your kind words, Jacqueline! We’re really glad to hear that you’ve found our help useful each and every time. We’re always here whenever you need support. Your experience means a lot to us.

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John Bretzke美国 · 2 reviews · Verified · Experienced 2026-05-26 ·

All was a great experience.!!!

Reply from Ambit Energy: VIP Concierge Team2026-05-27

Thank you so much for sharing that, John. I’m really glad to hear everything was a great experience for you. We appreciate you taking the time to leave a review and we’re always here whenever you need anything.

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Tramoria Manuel美国 · 1 review · Verified · Experienced 2026-05-26 ·

It was fast and no hassle.

Reply from Ambit Energy: VIP Concierge Team2026-05-27

hank you for sharing your experience, Tramoria. I’m really glad to hear everything was fast and hassle‑free for you. We appreciate you taking the time to leave a review.

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James Armstrong美国 · 1 review · Verified · Experienced 2026-05-26 ·

Very Satisfied

They were very prompt and quick with providing service. The best customer service.

Reply from Ambit Energy: VIP Concierge Team2026-05-27

Thank you so much for sharing this, James. I’m really glad to hear you were very satisfied and that everything was handled quickly for you. We take pride in being prompt and making the process as smooth as possible, so your feedback truly means a lot. We appreciate you