Ambit Energy: VIP Concierge Team (vipenergyservice.com) has a 4.6 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
Great information and friendly representative
Thank you for the kind words, Pablo. I’m really glad to hear the information was helpful and that you had a friendly experience with our representative. We appreciate you taking the time to share your feedback.
Eva, what can I help you with today regarding customer service.
I was told if I switched there would be no deposit I sent in verification what was wanted and now I get a letter saying I have to pay 295vdollars or my electric will go off I should of stayed where I was I was mislead that is so wrong
I’m sorry this happened, Cheryl. I understand how frustrating that must feel. The deposit decision comes directly from the provider, but you should never feel misled. Thank you for letting us know, and we’re here to help you sort it out.
That I could get a better plan
Thank you so much for sharing that, Wanda. We really do our best to be there for you no matter what comes up, and it means a lot to hear that it shows. We appreciate you.
Definitely reliable and quick smooth customer service.
Thank you so much for sharing this Sunshine! We’re glad to hear you found our service reliable, quick, and smooth. We truly appreciate your trust, and we’re always here to help whenever you need anything.
Quick, pleasant and efficient.
Thank you for your review, Charise! I’m glad to hear your experience was quick, pleasant, and efficient. We appreciate you choosing us.
Thank you, Richard! We’re glad to hear the service was easy for you. We appreciate you choosing us.
Fast service answer in minutes got right to it
Thank you for your review, Sharon! I’m glad we were able to assist you quickly and get everything taken care of within minutes. We appreciate you choosing us!
They gave me everything and then some on what I was looking for.
We appreciate your feedback! It’s great to know we met your needs and went above and beyond your expectations. Thank you for trusting us.
The service that I received with this company was immaculate. They helped me from every step of the way. I love how they helped me with everything. And found me the best rates. Thank you so much.
Arianna, thank you for the wonderful feedback. We’re glad to know our team was able to support you throughout the entire process and help you secure great rates. We appreciate you and are always here if you need anything.
Too expensive was lied about price bill kept going up
I’m sorry to hear about your concerns regarding the price and billing. We definitely want you to feel confident in the plan you’re on. If you contact us directly, I can take a closer look at your account and go over the charges with you to clear up any confusion and help find a better fit if needed.
We appreciate you taking the time to leave a review. Cynthia! It’s wonderful to hear that you received great service. Let us know anytime if you need further assistance.
Thank you so much for the great feedback, Jesus ! We’re glad you had a positive experience with us. If you ever need anything else, we’re here to help.
Thank you for the kind feedback Schalk. We’re happy to know our team treated you with friendliness and care.
They got everything that I needed. No hiccups. Constant communication.
Thank you for the great review, Mason ! Happy to hear everything went smoothly and that our communication helped throughout the process.
Thank you for sharing your experience! I’m glad to hear everything is going well so far. If you ever need anything, we’re here to help.
Mr. Naim from this staff is a very helpful and friendly person; in less than half an hour we were able to have all the services for our department
Thank you for sharing your feedback Carlos! We’re delighted to hear that Naim’s helpful and friendly support made the process smooth and quick. Having all your services set up in less than half an hour is exactly the kind of experience we strive to provide. We appreciate you choosing us and we’re always here whenever you need assistance.
I was impressed on how quick the process was to turn on my services. I had a great customer service experience with Naim.
Thank you for sharing your experience, Rosa! We’re glad to hear the process to turn on your services was quick and smooth. Naim will be happy to know his customer service made a great impression. We appreciate you choosing us and we’re here anytime you need support.
I asked team that I need service from April 30th and based on that I made payment and now they are saying either they activate now or on may 8th. This was not told earlier
Thanks for your feedback. I’m sorry the activation dates weren’t explained clearly — I understand the frustration. We’re already working to get this resolved and will update you as soon as we have a confirmed option.
I don't know because we just started but it seemed to be okay
Thank you for sharing your experience so far! We’re glad everything seems to be going well. If you need anything as we continue, we’re here to make sure everything stays smooth.
69 reviews matching